Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried lots of really expensive food for our French bulldog and all still affected her skin as she has allergies, I can now say she is much better on her food that’s designed for her. Result.”

Helpful Report

Posted 2 years ago

“Great fast service, Hugo’s food always arrives on time. And he loves it.”

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Posted 2 years ago

“hello every body I want to say very big thanks to the tails company. The diet prepared by the company has already given my dog the first tangible results. LEILA said thank you”

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Posted 2 years ago

“Good customer service, just a shame delivery company not up to scratch”

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Posted 2 years ago

Hi Linda, I'm sorry that your experience with our couriers wasn't as you'd expected. We work closely with our couriers and will be sure to pass this kind of feedback on to them. You can also get in touch with Yodel through their website (www.yodel.co.uk) to let them know what's happened. If you need more help from us, please get in touch with my friendly team by calling 0203 322 4448 (Monday to Friday, from 9 am to 5 pm), or you can email us at hello@tails.com. Thanks, from Becca at tails.com

Posted 2 years ago

“Delivery service is very reliable. Usually I have to order the kibble dry dog food before the next delivery date, because of running out but that is fine. I am happy with the price. I haven't had to return or have a refund. My dog really enjoys the dry dog food from Tails.com and it doesn't upset his tummy. Very happy with the service 😊”

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Posted 2 years ago

“Delivered on time but when you add delivery, cheaper to locally source”

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Posted 2 years ago

Hi Mark, At tails.com, the recipes we create are unique, and so is the price you pay. We can create multiple recipes with different ingredients, all the while tailored to Piper's nutritional needs, affecting the ongoing price you pay. I've sent you a message directly with what changes I can make in her recipe to help you and Piper - I hope to hear from you. Thanks, from Becca at tails.com

Posted 2 years ago

“I went onto Tails.com for my rescue dog after having difficulties with a previous brand involving runny poos and failure to gain weight. The previous brand scored highly in terms of nutrition and claimed to be replicating the diet of a wolf and thus a natural way of feeding your dog. My dog went off this food after a few months and failed to thrive. After a detailed online firm filling session with Tails.com, I felt we had the right diet for my dog, that and a very welcome introductory offer persuaded me to get on board. Firstly, his poos firmed up, secondly, after many months, he still enjoys his wet food and kibble options, thirdly, he has gained weight and fourthly, his favourite treats can be delivered too. I did have an issue with a damaged package, this was dealt with very promptly by customer service and a extra gift arrived as a sorry. My one gripe is with delivery, they fail to follow instructions such as leaving parcels where I ask.”

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Posted 2 years ago

Hi there, Thank you for leaving this lovely review, letting us know how Sparky is getting on with his tailored recipe and how well it's suiting him. Although I'm sorry to hear your delivery instructions aren't being followed. We work closely with our couriers and will be sure to pass this kind of feedback on to them. You can also get in touch with Yodel through their website (www.yodel.co.uk) to let them know your delivery instructions aren't being followed. If this continues to happen, please get in touch with my friendly team by calling 0203 322 4448 or by dropping us an email at hello@tails.com. I hope Sparky continues to enjoy his food! Thanks, from Becca at tails.com

Posted 2 years ago

“Every thing is excellent except some of the delivery drivers,only 2 so far.I have great difficulty lifting thing especially from a surface lower than my feet.I use a stick for balance as I do fall over.Twice I’ve answered the door to find the driver back in the van,just sitting there as I struggle until after they have driven away.I. Must say some drivers are absolutely lovely.”

Helpful Report

Posted 2 years ago

Hi Rhona, I'm sorry to hear about the issue you're having with delivery and thank you for taking the time to let us know with your review. We work closely with our couriers and will be sure to pass this kind of feedback on to them. You can also get in touch with them via their website (www.yodel.co.uk) and update your delivery instructions on your account for Vale's next delivery - just head to the Account tab on your tails.com account. If you need any further help, please get in touch with my friendly team by giving us a call on 0203 322 4448 or dropping us an email at hello@tails.com. Thanks, Becca at tails.com

Posted 2 years ago

“We ordered this on the 75% off offer and without us asking for any other food they took £106! Out our account automatically! This is fraud AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

Hi Avi, I'm sorry to hear that you've been charged unexpectedly after your trial with us. As a subscription service, we look to send Duke and Duchess an order every 31 days after your trial order. We always display the last date for changes on the Dashboard of your tails.com account as well as showing the next delivery window on the menu card you receive in each delivery. We also send an email reminder a few days before we start to process an order giving you the options to delay, pause or cancel. Unfortunately, it looks like this email has only been opened today so it may have been missed. I've sent you an email now to see what I can do to help and I hope to hear from you soon. Thanks, from Esme at tails.com

Posted 2 years ago

“Tails.com has not only made my family happy as our pooch was forever refusing his food or vomitting randomly and he was very overweight. Since changing to Tails the change has been incredible. We have tried for years to walk weight off our dog but the scales didn't lie and he lost no weight despite walking him for miles and him sporadiccally going on hunger strikes. Now he is trim, he gets comments everywhere he goes and even our vet double checked his age records when they last saw him as they couldn't believe he looks so good for a 10 year old dog, he acts like a puppy now, never refuses a meal and isn't sick anymore plus his teeth are sparkling too. Tails was the best 'take a chance' moment we have ever had. I'm sure our dog would tell you it was initially hard having the dramatic reduction in food at the start but now he is at his ideal weight we are able to re-introduce the odd treats so everyone is happy!”

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Posted 2 years ago

“Great precise product based on my breed and activity levels, feeding guides are important to the dogs so they get the correct amount of food. It’s great you can quickly change and add the details, I recently have been walking the dogs more than ever before so I have to update my dogs profile and it give me immediate feedback on how much extra they get fed by changing the size of the feeding scoop which I thought is pretty neat.”

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Posted 2 years ago

“Great website, easy ordering and if you need to call the staff are friendly and very helpful. My dogs live their food and Treats.”

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Posted 2 years ago

“Tails is a good company only down fall is when you stop a order cause u have to much food over and only want meat not biscuits they charge you for the meat and I day later charge you again the full package so 2 payments come out”

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Posted 2 years ago

Hi Lee, Thanks for leaving us your review, although I'm sorry to hear there was some confusion with our wet food only tool on your online account. From reviewing your account, I can see the order of wet food and the full order (which contained dry food) you received in January. When you request a wet food only order, our website clearly shows when your next order of wet and dry food will arrive and gives you the option to delay this order. You chose not to delay this full order in January, so you received both. I can see you've requested two more wet food orders since then, and you've delayed your full deliveries each time, so Toby's next order of dry food will be with you around the 9th of May. If you'd like to know more or have any other questions, please don't hesitate to contact my friendly team by calling 0203 322 4448 (Monday to Friday, from 9 am to 5 pm) or email us at hello@tails.com. Thanks, from Becca at tails.com

Posted 2 years ago

“Customer service good when I’ve had questions. Price ok I think. Our dog has had this since a puppy so can’t compare or say it’s any better than any other food.”

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Posted 2 years ago

“I wouldn't get my Baby Yogi anything but Tails food now. The food looks and smells delicious and he gobbles up every bite. Tails stay in contact to see how he is find the meals (they have a very personal touch)and they switch it up now and again so he doesn't get bored. They have a great selection to choose from and there delivery has arrived perfectly every time so Yogi always has a delicious meal to hand without me having to run to the shops. I really don't mind spending the little extra it costs on my precious doggo so he enjoys every meal.”

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Posted 2 years ago

“Perfect tailored made food for my dog Bella, on time delivery and customer service always there to help”

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Posted 2 years ago

“We have had dogs in our married lives for over thirty years. Keeping a dog interested in the same food is often problematic, especially with picky Vizslas. A puppy Wirehaired Vizsla came into our lives and she was fine on the Skinners puppy that the breeder recommended. As soon as we progressed to the junior food, she constantly had an upset tummy. We swapped to tails. Now she is more settled and her Tommy is fine. In fact, over food - she is now more Labrador like! She does adore the food and the service is fabulous. In our opinion, Tails is the best thing that had ever happened to dog food!”

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Posted 2 years ago

“Tails.com is excellent value for money, Ted loves the variety of meals and treats. The convenience of having a regular delivery is fantastic and means I never run out of food.”

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Posted 2 years ago

“Well what can I say. Harley and Waffle loves their tails food. They sit and haul waiting for their food. They love it.”

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Posted 2 years ago

“Brilliant. My dog can't wait for his food. Easy to order and change items or delivery. Highly recommended 5🌟”

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Posted 2 years ago

Tails.com is rated 4.6 based on 1,422 reviews