Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My special furbaby loves his food and those smelly farts have gone lol”

Helpful Report

Posted 3 years ago

“Such an easy way to make sure you never run out of your pets food. Our dog loves the combination of wet and dry food, and the specially created food parcels have helped her maintain her ideal weight goals.”

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Posted 3 years ago

“I am sticking with this because my vetinary nurses have said how good this food is, but my dog is barely losing any weight and I am having to reduce the amount I feel her myself”

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Posted 3 years ago

Hi Teresa, Thank you for taking the time to leave a review. I'm sorry to hear that your dog hasn't lost any weight since starting with us. We base your dog's feeding plan on the information you give us during sign-up, so we wouldn't expect to see this at all. I've sent you an email now to gather a few more details so that we can get your dog back on track! I look forward to hearing from you. Matthew from tails.com

Posted 3 years ago

“I like that I don’t have to remember to get Gemma’s food and it gets delivered to my door.”

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Posted 3 years ago

“It has been a big asset in helping my dog to lose weight. The meals look really appetising, with plenty of choice too.”

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Posted 3 years ago

“Buster loves his tails.com food and would eat twice as much as recommended !!! He never leaves any . The treats too are well received. Thank you very much for supporting him and us too.”

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Posted 3 years ago

“Customer service is brilliant. My super fussy dog, love's Tails and I'm one very happy Customer.”

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Posted 3 years ago

“Great product my dog loves her food. Easy to order. I love that her food is clearly measured each day. We can amend our order and delivery days very easily. Great value for money. I would highly recommend”

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Posted 3 years ago

“My two (very different) Cockapoo's have loved Tails dry food. From my point of view not having to carry extra 4Kg per week on the supermarket shop has been nice but do find the tailored food both a blessing and a curse as I have to ensure that when we are travelling away from home I carry enough Tails to last the trip as one of the dogs has a very sensitive digestion and if I change him to different food it has to be done very gradually, its not as easy as just popping into a local shop to pick up some dog food for him. Like another of the reviewers, I find my dogs are greedy, and although they are not losing weight on the amount of tails recommended, I have to be very careful when walking them as "floor food" is a go-to (dogs will be dogs I guess). Having two (medium sized) dogs the overall cost of Tails amounts to £25 - £30 per month (total) more expensive than the same weight of a "premium" over the counter food (so £300 more for their year on Tails). Being a pensioner with costs rising I may have to start looking at ways to save without totally changing their diets.”

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Posted 3 years ago

“I just have to say that I absolutely love this service! I used to get food for my Chihuahua from my vets, but he went off his food, so I decided it was time for a change! I didn’t know about Tails.com until I saw an advert for it on the TV, and so far I am not disappointed! My dog loves his new diet, and the wide variety of wet foods that Tails offers, so that he can have a different flavour with his dry food every day! I also get a lot more for my money with this change, and have even managed to save some pennies too! Let’s just say I won’t be changing anytime soon!!!! 😁”

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Posted 3 years ago

“Delivery service good Any queries were dealt with quickly and efficiently”

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Posted 3 years ago

“Charlie loves his food and the price and convenience of delivery is excellent. Unfortunately he is by nature a very greedy dog and he is constantly hungry. We only give him the cup recommended plus the chew bar but he’s constantly looking for food. He isn’t losing weight either. Due to my husband and myself not able to take him for the walks as ling as he used to have, I don’t think that helps. He does have 2 shorter walks daily but not enough. Can you suggest anything.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. I'd love to have our in-house Nutrition Team take a look over Charlie's feeding plan for you to see what we can do to help. I've sent through an email to the address listed on your account to help get this sorted and I hope to hear from you soon. Matthew from tails.com

Posted 3 years ago

“Still awaiting a refund on a box of food returned ( 4 received in 4 days ???”

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Posted 3 years ago

Thank you for taking the time to leave a review Sue. As each order is tailored to your dog's specific needs, we're not able to accept returns I'm afraid, but I'd like to have a look into this for you to see what we can do to help. I've sent you an email now to help get this resolved and I hope to hear from you soon. Matthew from tails.com

Posted 3 years ago

“Dottie, my cocker spaniel, loves her dry food. It's also recommended in the Which magazine. Deliveries are always on time & it is easy to delay delivery if food left. On the rare occasions that I have had to speak to someone on the phone they have been extremely pleasant, helpful and knowledgeable. Fully recommended”

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Posted 3 years ago

“My dog Molly, loves her prepared food, made up just for her. I can never forget or run out of food, as her food is always delivered on time. Even though out Covid, well done”

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Posted 3 years ago

“I always had trouble getting my small Jack Russell interested in eating kibble until I switched to Tails. Now, after a little encouragement, she regularly eats her two meals a day. She picks out her favourites first and then works through the rest - a joy to see her eat well and knowing it is healthy too. It was such a success that Daisy’s mum and her brother have switched to Tails too!”

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Posted 3 years ago

“Delivered on time. Good notification . My dog enjoys food.”

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Posted 3 years ago

“Able to decide when to get deliveries. Our dog is not a big eater so ideal you can change delivery dates. He enjoys his meals and never had any trouble with fussiness. Reasonably priced and good to know that he is getting healthy food”

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Posted 3 years ago

“Tails is brilliant my dogs are very fussy yorkies but absolutely love it , you have control over changing your orders and if you need help you are always answered promptly . Best of all I know each month they will have their food no worrying about supermarkets running out , can’t recommend enough 🌟”

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Posted 3 years ago

“Milo loves his dry food if by chance run out for one night he won’t eat any other kibble so happy joined tails as I am ill so easier for me as delivery comes straight into front door Thanks Mandy”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews