Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality food, price compatible with shop, convenience of home delivery. Molly likes it too!”

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Posted 4 years ago

“Max absolutely loves his food and so do we! His coat is so shiny and silky and we never have to worry about running out of food because the delivery service is amazing!”

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Posted 4 years ago

“Tails is so easy to use. I’ve been getting my dog food through them for over a year now and they’re great. Always delivered to the door on time with no fuss and the options available are great. Recently my dog has started having arthritis issues so changing the food blend to add joint care was a breeze also adding extras like poop bags and treats whenever I choose to is excellent.”

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Posted 4 years ago

“Daisy the Viszla has always been a picky eater and has tried various expensive foods and never been very interested in them, as a last resort my mother recommended tails to me so thought nothing to lose as first month was free😁 Daisy has now been on tails dry and wet food for around 6 months and I can truly say she loves it, we’ve gone from her barely wanting to eat her food to now wanting 3 meals a day and will very often go and paw her food bag for more. I would highly recommend tails to anyone. Great food great service😁”

Tails.com 5 star review on 11th June 2020

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Posted 4 years ago

“Thank you for helping me put a food together for Timmy ,He's doing much better ,and even looks like he's lost some Weight ,🐩🐩🐩”

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Posted 4 years ago

“I love this food and woody the westie he has a sensitive tummy and this food has cured all that , he loves it , the price is good we get a big bag Every month delivered on time ,”

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Posted 4 years ago

“My dog was overweight, with joint issues and allergies. Since starting on Tails he has lost 5kg, his allergies are reduced. It's snacking you can update his details at anytime and update food orders when you want online. Well worth the money. Swift delivery. Very, very happy human and dog!!”

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Posted 4 years ago

“I have been with tails now for a few months lucy our morki loves her food when we first got her she was 10k in weight but got her weight down to 8.5 since being fed with tails she has stayed just the right size and a very lively fit little dog. The delivery is good you can change the date if you need to the price is good for the amount of food you all in all Lucy is very happy and so am I.”

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Posted 4 years ago

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Posted 4 years ago

“Great service easy to alter your order”

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Posted 4 years ago

“Good delivery Tor loves the food. Price is reasonable”

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Posted 4 years ago

“Molly looks forward to meal times now. It may be a little more expensive than buying from a pet shop, but if your doggy is happy then that is the main thing.”

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Posted 4 years ago

“My dog is a very fussy jack Russell who loves Tails.com! She is not keen on the treats but loves the dry food and chew sticks. I have found the quality to be excellent and service/delivery also spot on. Occasionally my dog goes on a go slow and we are able to delay deliveries so there is not a stockpile of food.”

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Posted 4 years ago

“Fantastic product delivered conveniently to suit you and great customer service form the tails.com team. my dogs coat is noticeably shinier since he started having this food.”

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Posted 4 years ago

“An affordable, tailor-made food for dogs brought to your doorstep. Have been using it for 6 months now and our puppy seems to like it.”

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Posted 4 years ago

“We are very happy with tails food. Frankie loves it and it’s so easy to add to or delay orders as necessary. Customer service is excellent and the staff are very knowledgeable”

Tails.com 5 star review on 4th June 2020

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Posted 4 years ago

“Customer Service is fantastic. Well done & thank you.”

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Posted 4 years ago

“I am very pleased with tails.com and patch loves the food.”

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Posted 4 years ago

“Really good value for money delivery excellent and you can move delivery to your choice if you are not going to be home that day, this works fantastic for me”

Tails.com 5 star review on 2nd June 2020

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Posted 4 years ago

“Really helpfully excellent staff always very professional know what they are talking about and can always sort the problems my two dog have had Especially with this epidemic Our pet have suffered due to this they haven’t seen there pals as well as us as we have to stay in as we are a couple who are over 70 and can’t see or meet people Thank you all very much”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews