Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive company. Delivery efficient. Pricy but good quality.”

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Posted 4 years ago

“My dogs are intolerant to certain foods and have allergies, since using tails I no longer have to use any medication and visit the vet, happier dogs and better on my purse. Very good customer service too.”

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Posted 4 years ago

“Our boxer Betty is a fussy eater with tummy issues and didn't enjoy her food until we switched to Tails. Now she woofs it down (pun intended) and is a happy and healthy dog.”

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Posted 4 years ago

“When we first had our puppy it was a nightmare trying to find the right food that suited him and didn’t upset his stomach. Tails was recommended and we have never looked back! He absolutely loves his food and licks his lips before every meal, even though he has now been on tails for 2 years! Tails is also really flexible and also keeps you well informed around delivery etc. 100% would recommend!”

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Posted 4 years ago

“Lady has been on Tails food for a couple of years now and loves it. She bounces round the kitchen like a puppy while we prepare it. She has a mix of kibble and wet food.”

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Posted 4 years ago

“My dog finally loves food after trying many different varieties! Great service from Tails!”

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Posted 4 years ago

“Brilliant customer service. Recently changed our dog’s food to help with an allergy. Staff are so knowledgeable and friendly.”

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Posted 4 years ago

“Efficient service and delivery”

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Posted 4 years ago

“Major doesnt like his food anymore.”

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Posted 4 years ago

I'm really sorry to hear your dog isn't too keen on his dry food. We can look at creating a unique recipe using the same nutrients but with different flavours that Major might prefer. If this is something you'd be interested in trying, drop us an email (hello@tails.com) or Facebook message and we'll be more than happy to help get things sorted for the both of you. Esme from tails.com

Posted 4 years ago

“The reason I have only given 1 star isn’t because of price or delivery. The food made our dog really poorly with stomach cramps and sickens, we had to take him to the vets! I also found out that you are not an independent company you are in partnership with Purina which is a rally awful pet food manufacturer.”

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Posted 4 years ago

I'm really sorry to hear your dog has been unwell, we hope he's feeling a little better now. We'd really like to take a look at your dog's recipe to find something a little better suited to your dog's tummy - our brilliant Nutrition Team are always on hand to help with this as well. tails.com is a stand-alone business in which Purina is a majority stake investor. We're run by our own management team and our specific range of kibbles - as well as the manufacturing innovation we use to create each dog's specific blend - has been developed by us. If you'd like us to take a look at your dog's recipe and see what we can do, either drop us an email (hello@tails.com) or Facebook message and we'll be happy to help. Esme from tails.com

Posted 4 years ago

“Been using Tails for a few months now and it’s brilliant. My dog was quite fussy and being a lab that is surprising but he was getting a bit on the heavy side...since using Tails he’s been loving his food, his coat is shiny and healthy and love how tails communicate about the orders, it’s always on time! Fab company and nice to know my dog is getting heathy and nutritious food! Highly recommend!”

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Posted 4 years ago

“Fantastic customer service! Darcey loves her food and it’s such a competitive price. It’s great that you can delay the delivery too if she has food leftover. Would highly recommend. Well done tails.com.”

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Posted 4 years ago

“Luna loves her meals, she has a mix of wet and dry food. It is rare that she leave anything in her bowl which was the problem with her previous food. I am sent enough each month to cover me until just after the next supply arrives so am not trying to find a home for a huge bag of food . Any questions or queries they are more than happy to help and adjust things if needed.”

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Posted 4 years ago

“Easy to delay delivery as my dog not a big eater and I don’t want bags of food building up in cupboard going stale.”

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Posted 4 years ago

“My rottweiler will not eat it I have tried the dry food and even got him the meat dishes he won't even look at either. Have even tried it in his kong and chew ball frozen it but nothing is working good job I have a fox visit he loves it.”

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Posted 4 years ago

“Fantastic service, delivery and customer service. Food delivered to door very promptly. Haven't had to return anything and can't really think why I would. Price is right for quality and service.”

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Posted 4 years ago

“Tails has been a Godsend for us - my staffy is reallt sensitive and had grain issues - she would vomit and have upset stomacj on previous grain free foods. ince we started her on Tails we have had no issues whatsoever - stools are consistent and soft and she is healthy and happy. Customer service is great and we gether order on time every time - we'd used a littlebit extra as training this last month so I was abe to log in and ask for the order a little bit earlier. Cant fault Tails.com”

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Posted 4 years ago

“My dog loves tails food. The options, ability to change selections and ease of ordering is fantastic. No negatives.”

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Posted 4 years ago

“My dog loves the food and it is always delivered on time.”

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Posted 4 years ago

“Tails has been great for our Frenchie. She used to be obese and have supermarket dog food and it didn't agree with her at all. Tails food is tailored for her favourite tastes and lifestyle so she gets the perfect portion. She's lost weight and has so much more energy now, she's like a 6yo puppy!”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews