Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best decision I’ve made for my paw boys. Clearly designed for the differing needs of my husky’s as one has a delicate stomach whilst the other was such a fussy eater and the challenge was keeping his weight up to where it should be and not under. I’m astonished at how the fussy boy gets so excited at feed time and finishes his food everytime after months of swapping and enticing him to eat. Our delicate boy no longer has loose motions. Thank you tails plus how easy it is to manage your order on the site. I would recommend tails all day long I know my boy’s dietary needs are sorted leaving me to concentrate on hugs and walks.”

Helpful Report

Posted 8 months ago

“We have been feeding Ruby for about 3 months on Tails and she loves it. Delivery is great don't have to worry about running out! Also great information from emails and Ruby has had some nice treats from Tails as well!! No complaints all good 👍”

Helpful Report

Posted 9 months ago

“Benji enjoys the food and he is losing some weight”

Helpful Report

Posted 9 months ago

“With Tails.com it is very easy to order or change your order at anytime completely hassle free. My dog loves her food and snacks from Tails I also get her flea treatment every month so I forget when she needs her top-up .”

Helpful Report

Posted 9 months ago

“It's so easy to feed your dog the wrong food or amount. With Tails.com you know your beloved pet is getting everything they need in the right quantities. The nutritionists are extremely helpful adjusting recipes to suit your pooch, wether it be allergies or poo problems. With Tails.com I know I will never run out and the price is great too for everything you get such as info,help n advice . You don't get that at the supermarket.”

Helpful Report

Posted 9 months ago

“Luka likes his food”

Helpful Report

Posted 9 months ago

“Because my little dog is very happy now she is eating Tails food. She was always a fussy eater before but loves the combination they send her and I love her personalised bag!”

Helpful Report

Posted 9 months ago

“My dog Axel rose has been on tails for about 6 months now, Before he was on vet food that just did not seem to be doing what they said it would he has stomach issues, So we gave tails ago and we have not looked back no more stomach issues his coat is amazing he is loosing the weight he gained from being on so many steroids from the vets, And he absolutely loves his food no looking back for us 😉”

Helpful Report

Posted 10 months ago

“have delayed my delivery as I have 2 dogs and 3 types of food for them so do not need as much on a daily basis”

Helpful Report

Posted 10 months ago

“Customer service is so amazing and they are so helpful, price is good and delivery is all good ,I have neather sent any thing back and my dog loos amazing and very fit”

Helpful Report

Posted 10 months ago

“Absolutely delighted with Heidi’s menu, the food is great and she is always keen for it. She is also cleaning her bowl to perfection! Heidi is no longer having uncomfortable tummies, she used to have either diarrhoea or constipation but no longer. Thank you so very much for your prompt service, your pricing and delivery is definitely 5 star.”

Helpful Report

Posted 10 months ago

“My dog has been having tails.com since a week after I got him at 5 months old. He is now 2 & is absolutely thriving on tails.com. The food is tailor made to each dog & their preferences & the app is easy to use & navigate allowing you to change your order as & when you need to. My dog absolutely loves both the wet & dry food which is available in a large amount of flavours & textues. He also loves all of the treats as well as the toys. The food is great value for money & having it delivered to your door each month on a regular order means you never run out. I like the way that you can change delivery dates to suit & you are kept up to date when your order is being sent out & when you will receive it. Excellent all round service.”

Helpful Report

Posted 10 months ago

“Rosie loves the food, bowl is empty in minutes! She has lovely shining coat . Very happy. Box is delivered on time every month. Very happy”

Helpful Report

Posted 10 months ago

“The delivery of food is really good and always has email updates for delivery. Sometimes you do have to pay for delivery. The price of food is reasonable.”

Helpful Report

Posted 10 months ago

“Our dog loves his food and tails send his food on time every month.”

Helpful Report

Posted 11 months ago

“Service as expected with delivery made easy.”

Helpful Report

Posted 11 months ago

“Tails ensures that my dog gets all the nutrition she needs. Her weight is stable, her coat is healthy and her poops are firm. This food does not cause gas and I'm more than gappy to continue using it. I can change my delivery date to fit my dogs needs. There are additional things to buy too such as poop bags and treats. All of these delivered to my door for ease.”

Helpful Report

Posted 11 months ago

“I have been with tails for a year now and I am very pleased with the service I can determine when we receive the order by altering the delivery date to meet my needs Loki our miniature schnauzer loves the food and I’m sure it keeps him fit healthy and above all happy. Tails have arranged a recipe that is healthy for my dog and suits our budget in these difficult Financial Times”

Helpful Report

Posted 11 months ago

I'm so glad that Loki loves his tailored recipe and that you're finding the delivery dates convenient! I hope Loki continues to thrive, and please don't hesitate to reach out if there's anything else we can do for either of you. Warm wishes, Becca at Tails.com

Posted 11 months ago

“Always delivered on time no hassle when delivery date needed changing”

Helpful Report

Posted 11 months ago

“Tails are always willing to help with any problems you may have. They listen and are happy to change your dogs recipe if needed. You are always kept info of delivery dates and changes are easy to make if needed”

Helpful Report

Posted 11 months ago

Tails.com is rated 4.6 based on 1,422 reviews