Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, the price is good ,delivered on time ,iv never had to return enything back I'm very happy to use tails.com”

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Posted 4 months ago

“Bruce is a very fussy eater but since he has been on tails he clears his bowl. Price is find is brilliant and have never had cause for complaint”

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Posted 5 months ago

“Volcanologists also refer to airborne tailscom custom e r' ser vice ''8O5 [3O8 ''OO 4O P h 'one Num be. r fragments as pyroclasts. Once clasts have fallen to the ground, they remain as tephra unless hot enough to fuse into pyroclastic rock or tuff. When a volcano explodes, it releases a variety of tephra including ash, cinders, and blocks. These layers settle on the land and, over time, sedimentation occurs incorporating these tephra layers into the geologic record.”

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Posted 5 months ago

“Started using Tails dry food 2years ago after our puppy went on hunger strike, refused MANY store brands, wet or dry and someone gave us a month free to trial it (see below). Turned out it was due to his sensitive Poodle stomach which Tails can cater for specifically. He seems to love the chicken. We love the convenience of delivery and customer service have been relatively quick to respond and helpful via WhatsApp. HENUSRRTV”

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Posted 5 months ago

“A good alternative to other brands, although I wish it was possible to speak to a person regarding issues with Freddy and not doing it via text!”

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Posted 5 months ago

“Good quality food but very expensive. The treats are very good quality and good value though. Delivery was a big problem with Yodel who were absolutely rubbish. Twice we had Evri who were however much better”

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Posted 5 months ago

“Easy delivery, find it expensive though.”

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Posted 5 months ago

“We think the whole service is brilliant. Delivery is always on time, sometimes delivered before due date. Prices are really reasonable. Tilly really enjoys the food dry and wet. She also loves the treats.”

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Posted 5 months ago

“Coco loves her kibble and treats from Tails”

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Posted 5 months ago

“This really works with tailor made food. My Freddie has never had such superb food that suits him. The price is ideal. Very happy with the service which includes repeat order without having to remember. He has pancreatitis which makes this company so good at getting his food right for him. Shall definitely continue getting tails food.”

Helpful Report

Posted 5 months ago

“Best decision I’ve made for my paw boys. Clearly designed for the differing needs of my husky’s as one has a delicate stomach whilst the other was such a fussy eater and the challenge was keeping his weight up to where it should be and not under. I’m astonished at how the fussy boy gets so excited at feed time and finishes his food everytime after months of swapping and enticing him to eat. Our delicate boy no longer has loose motions. Thank you tails plus how easy it is to manage your order on the site. I would recommend tails all day long I know my boy’s dietary needs are sorted leaving me to concentrate on hugs and walks.”

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Posted 5 months ago

“We have been feeding Ruby for about 3 months on Tails and she loves it. Delivery is great don't have to worry about running out! Also great information from emails and Ruby has had some nice treats from Tails as well!! No complaints all good 👍”

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Posted 6 months ago

“Benji enjoys the food and he is losing some weight”

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Posted 6 months ago

“With Tails.com it is very easy to order or change your order at anytime completely hassle free. My dog loves her food and snacks from Tails I also get her flea treatment every month so I forget when she needs her top-up .”

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Posted 6 months ago

“It's so easy to feed your dog the wrong food or amount. With Tails.com you know your beloved pet is getting everything they need in the right quantities. The nutritionists are extremely helpful adjusting recipes to suit your pooch, wether it be allergies or poo problems. With Tails.com I know I will never run out and the price is great too for everything you get such as info,help n advice . You don't get that at the supermarket.”

Helpful Report

Posted 6 months ago

“The personalisation is great and I genuinely feel their products are nutritious and supporting my dogs specific aims. There are however big improvements needed in Cx as trying to amend orders proves difficult resulting in me often paying and receiving far more than I need”

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Posted 6 months ago

It's great to hear that you're happy with your dog's tailored recipe and all the nutrition it provides! Their food is designed to last 31 days, with new deliveries timed so that you never run out. I'm sorry to hear it’s been lasting longer than expected and that you've ended up with extra food. But not to worry, I can help with this. I'll send you an email with a few questions to understand what happened and to get your subscription back on track. In the meantime, you can pause or delay your orders through the 'Dashboard' using the quick links at the bottom of the page. We aim to make our website as user-friendly as possible for a seamless subscription experience. Plus, our Customer Experience Team is always here to support you. Thanks for your feedback. It is really valuable to us, and we're always looking to improve. Speak soon, Dylan at Tails.com

Posted 6 months ago

“Luka likes his food”

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Posted 6 months ago

“After enjoying the first few months and my dog being very happy with his food we had an email to say the price was increasing. This increase was fairly substantial so I emailed to say I would be cancelling as we couldn't afford the price hike. I was offered a cheaper kibble to keep costs low which we declined. We were then offered the same kibble and a discount which brought the cost back to normal so yes thank you. We now have the new food but it is not the same and my dog won't eat it. Please see attached picture showing the difference. I have been trying for a week to contact Tails and am being ignored. Please beware as customer service is only good if you don't have an issue and they certainly don't have your dogs best interest at heart just their profit. Beware! And keep an eye on the kibble.”

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Posted 6 months ago

I'm really sorry to hear about the issues you've raised, and Barney has gone off this tailored recipe; I'd very much like to help you and Barney get things back on track. The Customer Experience Team usually replies within a day or so. However, we've been busier than expected, which has caused delays. The team is working hard and doing everything they can to get back to customers as soon as possible, but so you're not waiting any longer than you already have, I'd like to get everything sorted for you. I'll get in touch with you on the email thread in the Customer Experience Team's inbox; I look forward to hearing from you and getting Barney back to enjoying his tailored recipe. Thanks, Becca at Tails.com

Posted 6 months ago

“Because my little dog is very happy now she is eating Tails food. She was always a fussy eater before but loves the combination they send her and I love her personalised bag!”

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Posted 6 months ago

“My dog Axel rose has been on tails for about 6 months now, Before he was on vet food that just did not seem to be doing what they said it would he has stomach issues, So we gave tails ago and we have not looked back no more stomach issues his coat is amazing he is loosing the weight he gained from being on so many steroids from the vets, And he absolutely loves his food no looking back for us 😉”

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Posted 7 months ago

Tails.com is rated 4.6 based on 1,422 reviews