Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog loves his food. Very helpful to have delivery service. Very reliable.”

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Posted 3 years ago

“I love tails.com!!! My westie suffered with her skin and is prone to putting on weight but with tails it is all under better control. She now has a great diet, it’s great service. 100% recommend!!!!”

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Posted 3 years ago

“Great service any questions quickly responded to.”

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Posted 3 years ago

“The service is fantastic and very flexible. My dog has enjoyed the food and I have noticed a real improvement in his bowel habits.”

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Posted 3 years ago

“Since diva has been having tails special diet it has improved her skin and fur, she doesn't itch her self like she did, she is much more healthier now I am really pleased that I chose to change divas diet as it has made her alot healthier and she has got more energy and is enjoying life more.”

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Posted 3 years ago

“I tried Tails as I have a fussy puppy and nothing has changed. The service from tails is really poor considering it's meant to be tailored to your pet. The algorithm seems sophisticated, but if you need to fine tune it their team are really slow to respond and ask the same questions you've already given answers for. My dog does not lick her bowl clean and I'm not confident that portions are suitable for her age/exercise/breed after reviewing it multiple times with the tails team. Delivery was speedy. The quality of the wet food is higher than the kibble. Given the poor service and the high price, tails is not worth it in my opinion.”

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Posted 3 years ago

“My dog loves the combination of wet and dry food. Tails were really helpful when adjustments were made as he showed a slight weight gain. I would give five stars but despite feeding exactly as prescribed I always have lots if dry food leftover and feel that I'm therefore wasting both product and money.”

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Posted 3 years ago

“We started using tails after seeing it advertised on tv. Our dog was overweight and they were able to tailor the food to her needs in order for her to lose weight. She’s slowly but steadily losing weight and we couldn’t be more pleased. Great delivery service too. A tad on the expensive side, luckily I’ve had a few discounts.”

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Posted 3 years ago

“My dog Cara loves Tails and eats every bit of her food. I love Tails because it is a super service. Delivery on time helpfull friendly staff and so convenient. The price is good for such a quality product and service.”

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Posted 3 years ago

“Excellent service, top quality food.”

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Posted 3 years ago

“Tilley and Rafferty both enjoy their new tails food and treats and it is very convenient to have it delivered monthly they both have glossy coats and wet noses.”

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Posted 3 years ago

“Good quality and speedy service”

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Posted 3 years ago

“Scout loves his tails food and his dental chews plus his lamb biscuits. Customer service are always quick to help if you have a query and really nice and friendly. Price is good compared to other brands and the convenience of monthly deliveries brilliant.”

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Posted 3 years ago

“quick and fast delivery food very good dog eating all food so no problem trying to persuade her to eat, price is a good example for the fact food is not being wasted, friendly and knowledgeable people so they can answer your queries quickly, have had no recourse to return any products so cannot comment on the refund procedure, but if there other services are anything to go by i would assume it will be spot on. THANKS”

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Posted 3 years ago

“Brilliant service, delivery always on time and change any problems really fast”

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Posted 3 years ago

“My dog loves the food and the “good dog treats” I love that we can buy the yak chews in all the same order! So easy with the cup measure to give him the right amount of food! Would just wish the good dog treats were a little cheaper for the size of the packet in comparison to competitors but will continue to stay with tails because it’s been great and sorted my dogs tummy issues out!”

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Posted 3 years ago

“Bonnie & Clyde loves their food and it has stopped Bonnie being sick and Her stiffness, Clyde just enjoys eating so thank you 🦴🦴🦴🐶”

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Posted 3 years ago

“Easy to use website, easy to update Lexi's details. Lexi loves her kibble and eats it all in 1 go”

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Posted 3 years ago

“A clear and obvious difference in Trevors mood and bowel health, its clear that this Tails food is far superior. So helpful and useful, we just tap in a few updates and everything is taken care of. We love it and would never go back.”

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Posted 3 years ago

“My dog loves the wet food not so keen on the kibble has the smallest scoop for the day I end up with loads of kibble as you get a bag every month which I don’t need every other would be good but no option for this otherwise I would highly recommend them”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,423 reviews