Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service... my.dog loves it.. always a clear bowl from her... my only gripe is that it's a.little expensive.”

Helpful Report

Posted 7 months ago

It's lovely to hear Angelina loves her tailored recipe, Colin; I can certainly help you with the grip on price! The price you pay is unique to Angelina's tailored recipe and the ingredients used. The great thing about tailored nutrition is that we can customise multiple combinations of our custom kibbles to Angelina's nutritional needs. In fact, I can see some changes we can make to lower the monthly price, so I'll email you directly. Thanks, Becca at tails.com

Posted 7 months ago

“Good reliable service from ordering through to delivery. Can add or take away items , or hold delivery . Small kibble is ideal for my dog , which he loves , he loves all the wet food , as he can be a little fussy on tinned wet food . Loving the salmon treats which I use for agility training . The dental sticks are lovely . Thumbs up from my lad and me”

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Posted 8 months ago

“Gunnar absolutely loves this food, he is very fussy but has never left a single bit of kibble with tails. The convenience of the delivery and the flexibility of changing delivery dates and being able to pause the order if needed is great. Would definitely recommend tails.com to anyone”

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Posted 8 months ago

“Great customer service and a great product that’s reasonably priced and does what it says. My dog Bruce loves his kibble he couldn’t get on with being raw fed so this kibble was a great alternative healthy for him and something he enjoys to have. Highly recommended”

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Posted 8 months ago

“I have a frenchie who has been on various different types of foods/diets as she gets bored after a while. So far so good always delivered on time and order always correct. Recently offered a free trial of wet food too although restricted in the sense everything other than their beef selection contains chicken?”

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Posted 8 months ago

“Always deliverd on time .The same Quality of product my Denzil loves”

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Posted 8 months ago

“Definitely has made my dog Mooch a lot happier,and being a lurcher she loves being off the less running,her digestive system has never been better since being on tails,the kibble she loves especially.”

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Posted 8 months ago

“Chase enjoys his food the price is good and the delivery arrives on time .Chase looks healthy and it is easier to change the date or the food you want and the app is easy to use when details need changing”

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Posted 8 months ago

“My dog loves her Tails food and she looked noticeably healthier after only a few weeks of it. Great food and fairly priced. The website is straightforward and easy to use and allows me plenty of control over my orders. I have never needed to return or refund or even complain to Tails.com after a year with them and even now they are as great as ever. Thanks you Tails.com!”

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Posted 8 months ago

“Tails has worked very well for Bob he clears his bowl every mealtime which is very pleasing. The service is excellent with delivery timings and the app is very very easy to use.”

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Posted 8 months ago

“We had our elderly border on tails when she developed skin issues and pancreatitis . .it was the only kibble that didn't trigger her symptoms so we've put our one year old spaniel on tails as well now and she is wolfing down her first delivery.”

Helpful Report

Posted 8 months ago

“Louie tummy is much better and he loves the treats I’ve seen a big change in him”

Helpful Report

Posted 9 months ago

“Great service from Tails,and your digest food is suited to their needs.a great company.highly recommended”

Helpful Report

Posted 9 months ago

“Can’t comment on the food yet but Derek at customer service was fab! Can’t wait for my pups first order to come !”

Helpful Report

Posted 9 months ago

“My dog is much calmer since taking Tails and his tummy is better to, long may it continue”

Helpful Report

Posted 9 months ago

“I recommend Tails.com my dog loves it never leaves any.His weight is much better and his coat very shiny. I am very satisfied with the product and price”

Helpful Report

Posted 9 months ago

“Our dog is so happy on Tails, we'd been through a few different foods till we found this, and tbh, I got my first box on a very good deal. I wasn't expecting a lot, but, Tilly loves it. Especially the wet food. It was a bit hard to work out how to just order the wet but once I had, it was fine. Tilly has maintained an ideal weight for 18months, so,even if she doesn't always eat all her biscuit. I know she's happy and healthy. I had an issue at Christmas with a toy I ordered, I contacted Tails, and they were quick to reply and easily sorted out the problem. Can't fault them.”

Helpful Report

Posted 9 months ago

“Tails offer an excellent well balanced meal for my dog. Their delivery and customer service are also very good. All at a very reasonable price. Well done Tails!”

Helpful Report

Posted 9 months ago

“So, I’m giving Tails.com a 3 star rating for literally one reason - why can you not cancel the biscuit element of your order?!?!?! I have a very very VERY fussy Maltipoo. She lovessss the wet food and I do pad it out with a little of the biscuits which she’ll occasionally humour me by eating. However, 2kg of biscuits a month is wildly over what we will ever need. You can amend your wet food choices but you can’t take the biscuits off for one/two months. I now have bags and bags of the stuff which is annoying and wasteful. I’m contacting the customer team to check if something can be done or I’ll have to cancel my subscription purely for this reason. Otherwise, I think it’s great but if you’re claiming to be “tailored to your pet” then tailor it to MY pet. Please!”

Helpful Report

Posted 9 months ago

“Guinness’ lovely food delivered on time but left at back gate rather than back door and it’s too heavy for me to carry. Guinness loves food but is adoring this new variety and demands both breakfast and supper ten minutes early !!!”

Helpful Report

Posted 10 months ago

It's lovely to hear Guinness enjoys his tailored recipe and slow-cooked wet food! We want your subscription to run smoothly, including delivery to your door, so I'm sorry that Guinness' parcels have been left at the gate rather than your back door. I'll get in touch with you directly so we can feed this back to our couriers and pop some delivery instructions on your tails.com account. Thanks, Becca at tails.com

Posted 9 months ago

Tails.com is rated 4.6 based on 1,422 reviews