Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and responsive when Eric becomes fussy with his food. Very good service all round”

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Posted 3 years ago

“I've been using tails.com for the past 3 years. It has done my dog wonders. I like the fact I can update anything just by logging into my account. My dog is doing fantastically well and always eats his food.”

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Posted 3 years ago

“Do not have to think about anything, what you order just turns up and ready to go, more importantly, Molly loves it and is looking really fit and healthy...”

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Posted 3 years ago

“My dog enjoys his food and is looking healthy. The deliveries are as promised and it's easy to change an order online. We're very pleased and only wish Tails also provided food for our cats.”

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Posted 3 years ago

“A very good company. Very happy with the service.”

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Posted 3 years ago

“Daisy gas lost weight and is a lot more active since she has been on tails food. She loves the wet food, but has started to pick out some of the dried food that she does not like. Customer service and delivery is excellent. It would be good to be able to change selections of wet food.”

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Posted 3 years ago

“Truth be told I saw Lorraine Kelly recommend tails.com and thought she’s not the kind to put her name to something that’s not good quality so gave it a try as Teddy was not enjoying the food we were using and was often sick. Since buying tails he’s eaten every meal and stopped being sick. It is pricier than other brands but because Teddy is a growing puppy I feel it’s been worth it to get him eating properly. The food is delivered on time, we have never run out of food and always get a reminder before it’s due to see if we require any extras with it. I can definitely say it’s been worth trying tails.com and Teddy has thrived on the personal recipe provided for him.”

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Posted 3 years ago

“Nettle is doing really well , she’s losing weight and she is a lot more active . Thank you .”

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Posted 4 years ago

“My staffy is getting on in age and I felt he needed a healthier diet and he loves tails.com”

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Posted 4 years ago

“It’s great she loves it and we never run out!”

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Posted 4 years ago

“the service, delivery and ease of use is very good, no issues.”

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Posted 4 years ago

“Brilliant service delivery on time Bobby a really happy dog . Mummy is aswell.”

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Posted 4 years ago

“Since my dog has been on Tails, she eats regularly because she loves the food, therefore her digestion is good (no soggy poos!) and her coat is soft and shiny. Thank you for taking the care to provide her with exactly what she wants and needs. Absolutely marvellous!”

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Posted 4 years ago

“The dogs’ digestion is much better on this food. Both of them polish it off and we have no runny tummies. I wish that the packaging was recyclable, it would make a huge difference to me.”

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Posted 4 years ago

“Very helpful finding Murphy’s favourite flavours. He loves his food and he is very healthy with a lovely glossy coat. Deliveries always on time and it’s great to get everything from one place. Best thing we ever did.”

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Posted 4 years ago

“Amazing! Cannot say enough about tails, my baby boy loves it, he get so excited when he sees the box and waits by the cupboard it’s in every morning, plus his coat has never looked better than when I started using tails. It is convenient, amazing for your dog, personalised, and delivered, I will NEVER use another dog food other than tails!”

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Posted 4 years ago

“Great value great choice”

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Posted 4 years ago

“Very happy that Darcy loves her tails food. Very easy to order her food. And delivery is always on time”

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Posted 4 years ago

“Very happy with tails, Lely loves it and it’s great to have the correct amount scoop. Bonus is it’s delivered to the door so no carrying it home.””

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Posted 4 years ago

“Milo my dog is an old boy and very fussy. Tails.com have solved the problem he loves their food plus delivery to door is great. Also if you have a querie staff are so helpful.”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews