Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gremlin here am so grateful to Tails.com. I was a total mess, terrible itchy skin problem, on permanent medication. Lumps of fur missing where I had chewed and scratched. I looked like I had a bad case of moths. Even my glamorous fluffy "knickers " had gone - I had a bald bum ! My mum saw an advert and clutching at straws, put in an order. Three months later, I was off the medication, my skin condition had gone, even my glamorous knickers had grown back. Thank you Tails. Even a guy needs his fashion statement! P.s. Your treats are wonderful - only you need to tell mum to double the amount I get. Wags from Grmlin and Jagger.”

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Posted 4 years ago

“Tails is great! I have two dogs, a one year old and a 3 month old puppy and both love tails. They have a mixture of kibble and wet food an thrive on it. Tails is a no fuss, high quality food that my dogs thrive on. I love the regular delivery as o never have to worry about running out of food and I am informed when a food change is necessary e.g as the dogs get older and their needs change. My dogs love every variety of wet food and wolf it down within seconds! If I need to contact Tails I have had my query answered immediately and successfully and with very good humour! I wouldn’t hesitate to recommend Tails to anyone wanting a professional, helpful service involving delicious and healthy food!”

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Posted 4 years ago

“Fantastic company, and wonderful food. Not that I've tasted it, but you can't ignore a staffy smile.”

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Posted 4 years ago

“Simba has been on tails for 6 months nearly and what a difference in him. He loves his food now before he would be really picky at eating now he eats it without leaving any.”

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Posted 4 years ago

“Tails.com - Flexible in timings, diet, delivery dates. Really convenient and easy to use app on phone. Transitioning from her puppy food was really easy and been so gentle on her tummy. I recommend the company highly and you can see by how excited my dog gets on delivery day...she always tries to open the box, barks until I get the biscuits out and then gets in!! Thank you Tails for making our Tiggie happy each month.”

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Posted 4 years ago

“My dog now eats his food instead of picking at it Throughout the day”

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Posted 4 years ago

“Reliable delivery even during lockdown! My 7 year old Labrador is a picky eater but he loves the mixture of dried biscuits with wet food. My 3 year old Labrador has a really glossy coat.”

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Posted 4 years ago

“Tails is great! Our 12 year old Staffie Miss Roxy is fit and healthy and loves meal times. 210g spread over three sessions in the day keeps her happy and balanced. Her coat is bright and great condition her joints are good and she is loving life - thank you Tails for our happy healthy dog!”

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Posted 4 years ago

“I’m so glad I tried Tails.com. I have two dogs, a miniature poodle and a Bedlington Terrier. The Bedlington has always been a very fussy eater and has a delicate stomach. He had an episode of pancreatitis a couple of years ago, and I was finding it difficult to find a suitable low fat food that he would eat. I was able to indicate to Tails what his condition was and they produced a tailored food that took account of it. He took to it straight away and has not tired of it as he has done with other foods. He now eats regularly and well and he has not suffered a recurrence of the pancreatitis. My other dog has a different recipe, which he also loves. I like that I get a reminder from Tails when more food is due to be sent, and that I can change the delivery date if I need to. The delivery service is excellent and the whole process is painless. I have two happy, healthy dogs who enjoy their food, which makes me happy too! Thank you Tails!”

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Posted 4 years ago

“fantastic service x helped so well when buddy had to go on a special diet would highly recommended buddy absolutely loves his food and gets so ecstatic when he sees he food come.”

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Posted 4 years ago

“I've been with tails.com for a few year and I've had no bother with them at all delivery always on time and his food he loves thanks tails.com”

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Posted 4 years ago

“For the first time ever Oscar our labradoodle will eat the dried food on its own with the added benefit of the perfect poo!”

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Posted 4 years ago

“Our pug is such a fussy eater but since having tails.com he really enjoys his food now and his weight is more consistent too - I wouldn’t go anywhere else now plus his food is delivered right to the door - I can amend delivery as and when so really convenient too - loved the freebies too at the start!”

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Posted 4 years ago

“Love tails, it has done so much for my dogs digestion. I never have a problem with deliveries and love the fact that a personalised meal plan is created for your dog and their specific breed as well as opportunity to make alterations to meal plan before delivery arrives. Delivery always prompt. Also received a couple of freebies at the start!”

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Posted 4 years ago

“So simple to use, tailored food for your dog ( which the dog actually loves) lean and healthy, happy dog and no waste. Cant think of a reason not to !! Cancellable at any time. Win,win !!”

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Posted 4 years ago

“Great food and great customer service. Whenever I had needed any assistance the team have been happy to help, whether that be over Facebook or on the phone.”

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Posted 4 years ago

“After having my dogs food delivered for a few months. I am really happy with the service, delivery is good. The food is delivered each month automatically, so i dont need to remember to reorder. Emails come through telling me when to expect delivery. All in all an excellent service and delivery. And my dog loves her food. Huge thanks from honey! (my dog)!”

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Posted 4 years ago

“We’ve been with Tails.com since Scout was a pup and they have been amazing at tailoring his food and treats as he’s aged. He’s now a fully-grown 2-year-old beagle and our vet is always surprised when we bring him in because of how healthy he is weight-wise as beagles are usually little chunks. It’s all thanks to Tails.com! Plus, he seems to love the food! The service is 5*, the price is spot on and it’s so convenient — I really wouldn’t consider going anywhere else!”

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Posted 4 years ago

“Tommy loves the food and has a lovely shiny coat and is a fit and happy dog.”

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Posted 4 years ago

“Good quality food Arrived on time Lasts the month”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews