Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tails made my life so easy, no more lugging heavy bags of food home, so easy to talk to someone if they is a problem and they will sort it while your on the phone, price is very competitive and delivery is straight to my door and ive never had to return anything, so alround brilliant service and couldn't be happier....”

Helpful Report

Posted 1 year ago

“Helpful and quick to reply. Easy to change order if needed. Very happy and my dog loves eating it rarely leaves anything and gets a great variety which is obviously tasty. He is in a very healthy condition and his fur is shiny. His physique is perfect and he hasn’t gained weight, but maintained it so balance must be good.”

Helpful Report

Posted 1 year ago

“Oscars food is always delivered on time with a great mix of flavours. There’s never anything left at the end of mealtimes and he seems to really enjoy them all”

Helpful Report

Posted 1 year ago

“Eveything is so simple and having a fussy dog with food he enjoys his food now every day. Absolute game changer using tails.”

Helpful Report

Posted 1 year ago

“Cooper (pug) loves his food. Quality food at a good price, always deliver on the day they said it would be. Website is very easy to update details, ie weight, likes and dislikes of food for your dog.”

Helpful Report

Posted 1 year ago

“Hi would like to say that Jay and I are very happy with your food, she looks forward to dinner time and leaves nothing. I find using Tails.com has made my life easier as I don’t have to worry about ordering or picking it up it just arrived on time every time. Merry Christmas to all who make this happen Best Wishes Sue x”

Helpful Report

Posted 1 year ago

“As my mishka got older she developed a more delicate constitution and was sick more often than acceptable. Since feeding her on tails she is rarely sick and her digestion and appetite are much more settled.”

Helpful Report

Posted 1 year ago

“My neighbour uses Tails for her two Dogs and recommended it for my Dog.Can’t go Wrong with everything,The price works out cheaper than supermarkets,I Don’t drive so it gets delivered which is a bonus.Changing the delivery date is Easy to when ever it suits you.The Return and the refund is Easy.Excellent Customer service.Overall it’s Brilliant.My Daisy Dog won’t eat anything else.So Thanken you.😁”

Helpful Report

Posted 1 year ago

“Could not have chose a better dog food company. Amazing food. Delivered straight to your home address. Don’t have to worry about running out of dog food ever. The best part is that it’s amazing for my dogs stomach. He has had issues for a long time but he’s absolutely perfect now and really loves the food!! He loves the dental sticks too. He is extremely fussy with food/treats so I’m very happy with choosing tails for our dog food brand and will continue to use them.”

Helpful Report

Posted 1 year ago

“Cora is only just turned 3 months but she's been on Tails since we got her at 8 weeks and she's thriving on it ❤️”

Helpful Report

Posted 1 year ago

“I have 2 very different breeds and size of dogs so I love how I can tailor the food to suit the individual needs. Both of my dogs love the food we have both wet and dry. They have fantastic silky coats and are very healthy. Would highly recommend”

Helpful Report

Posted 1 year ago

“I've always thought that getting Quinn's food delivered each month expensive, but I'm pleased to say that it isn't that bad. You can choose the your preference in advance and change it to suit your dogs needs.”

Helpful Report

Posted 1 year ago

“I have asked for advice as dog is loosing weight and is already underweight but have never had a response. Really poor service but at least my dog likes the food.”

Helpful Report

Posted 1 year ago

I'm sorry to hear Tessa's been losing weight, Suzanne. Here at tails.com, we recognise that not all dogs are the same. We create a unique blend for each dog depending on their specific needs and requirements gathered during sign-up. With that in mind, if the profile isn't accurate, this'll throw the portions out of sync which may explain why Tessa's lost some weight. If her profile is accurate, we have an in-house Nutrition Team who'd be more than happy to take a look at her recipe and feeding plan, to see what changes they can make to help her gain some weight. I can see you got in touch last month and we responded with some questions about Tessa so that we could check her profile. I'm afraid we haven't heard back from you but we're really like to get everything sorted for you both - I've dropped you another email now so that we can hopefully get Tessa back up to an ideal weight. I hope to hear from you soon. Thanks, Esmé at tails.com

Posted 1 year ago

“Our mini dachshund Flo absolutely loves her tails food (especially the treats!). Customer service is great!”

Helpful Report

Posted 1 year ago

“Good delivery, easy to edit delivery, took a while to get use to portion sizes for a big dog. Improved our dogs gas and digestion so much!”

Helpful Report

Posted 1 year ago

“Really helpful and supportive with lots of good advice. A very good price and our dog really enjoys his food which is supporting his diet and skin issues. Good communication and timely deliveries”

Helpful Report

Posted 1 year ago

“Great to have Pippa’s food delivered on time Since using Tails .Com we have had no problems with upset tummies Her weight is great and most of all she enjoys the food has”

Helpful Report

Posted 2 years ago

“My 2 dogs love their food. One is a fussy eater so it's great to find something he eats with enthusiasm. Customer service agents are always very helpful and unlike some Customer Service lines I've never had to wait too long before the phone is answered. Always a quick reply on emails as well. It is costly compared to other foods but if you can afford it its worth it.”

Helpful Report

Posted 2 years ago

“The service cannot be faulted. Price has crept up, so bit more than what I wanted to pay.”

Helpful Report

Posted 2 years ago

Hi there, It's great to hear you and Oscar love the tails.com service! Each recipe we create is unique to the dog it's made for, and so is the price you pay. We can tailor multiple combinations of our custom kibbles to Oscar's nutritional needs, which may work out at a slightly lower price. I'll pop you an email now so we can look into this together; I hope to hear from you. Thanks, Becca at tails.com

Posted 2 years ago

“Can't say if food was good or not as tails didn't let us try it. My parents have dog from the same breed as me, they are sisters. My parents are old and not really good with 'Internet stuff' to make an order. I ordered for them only free dry food as a trial from the voucher they have got by mail. I wanted to order for my dog too as a discounted trail. Why I can't have my trial too? And guess what, tails suspended my account as we have matching details and please someone explain it to me why? What about other Phoebe's siblings want to sign up too? It's unfair! Really bad review for Matthew who didn't even try to understand and help me. He was only very helpful to delete my account. ABSOLUTELY THE WORSE CUSTOMER SERVICE! I have experience with other companies, never no one treated me like this!”

Helpful Report

Posted 2 years ago

Hi Wiktoria, I'm sorry we couldn't offer you and Phoebe a discounted trial; as Matthew explained in his email, we can only offer one trial per user. If a new account has matching details to a previously registered user, then we're unable to offer another trial. This is in our Terms and Conditions (https://tails.com/gb/terms/#offers-and-discounts) and what's considered a previously registered user. We'd love for Phoebe to try her tailored recipe, but this would have to be at full price. I understand you've deleted your account now, but if you'd ever like to give us a go, please let us know by getting in touch, and we can put Phoebe's order through at full price. If you have any more questions, please don't hesitate to contact our Customer Experience Team again. You can email us at hello@tails.com or call us at 0203 322 4448 (Monday to Friday, from 9 am to 5 pm). Thanks, Becca at tails.com

Posted 2 years ago

Tails.com is rated 4.6 based on 1,422 reviews