Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my tails subscription! Get it on time every time and my pup loves his dry food. So easy to order and it gets delivered to your own home every month. Never been easier. Would highly recommend.”

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Posted 4 years ago

“Like the ease of delivery and the wet food pouches. Unfortunately my dog seemed to have gone off her dry food. She used to love it. Now she picks just her favourite bits out of the bowl but still gets super exited when she sees the wet food tray”

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Posted 4 years ago

“We just have the dry food as he has to have hypoallergenic food and Tails wet food does not meet the requirement. He is a terrier and eats the wet food first.”

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Posted 4 years ago

“Tails is fantastic for my dog, he loves the food (a mix of wet and dry) and I can honestly say that he enjoys every mouthful every time. Tails is also fantastic for me as I haven’t got to worry about it, Tails deliver every month and its competitively priced, if I need any extras like treats, poo bags, dentastix, even Christmas presents I can just add it on using their website or speak to one of the very helpful customer service agents. Can’t recommend highly enough.”

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Posted 4 years ago

“I don’t have to worry about running low on dog food now , delivered packed really well and Luna loves the dinners so I’m happy”

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Posted 4 years ago

“The dog loves his grub now. He’d previously been picky over every brand we’d tried him with but with Tails he’s just taken to it immediately. Four months now and a clear plate at every meal!!!”

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Posted 4 years ago

“The change in Lula’s diet was smooth and uncomplicated. Tails give an excellent service to everyone. My only wish is that instead of 11 wet food that could be 20 per month . Brilliant customer service and very very helpful.”

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Posted 4 years ago

“Great product for price and my pup absolutely loves all the different flavours of food”

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Posted 4 years ago

“Delivery is on time, price is decent and the option to change at anytime is there. It’s great”

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Posted 4 years ago

“My Blake absolutely loves his tails food, only food we have found that dosent upset his tummy, his coat is in excellent condition,customer service is excellent love that they email you when his next delivery is due and you can change delivery dates to suit you and is price very reasonable, and is very competitive to the other dog food companies, all the delivery drivers are excellent curtious and follow safe delivery procedures A* would definitely recommend.”

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Posted 4 years ago

“Was really having trouble with very runny stools with Murphy and a friend recommended Tails and to tailor his food. Since using it his stools are much more solid and he wolfs his food down, he loves it. Their healthy treats we buy for him are great too. Their delivery is excellent and I love how you can change the dates and method of delivery anytime, very flexible. Would highly recommend them to anyone with a special wet nosed friend. 😊”

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Posted 4 years ago

“Roxy loves the food. Not seeing much reduction to her weight though”

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Posted 4 years ago

“Very happy puppy's”

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Posted 4 years ago

“Very efficient, fast and correct.”

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Posted 4 years ago

“Fred & Perry are the most fussy yorkies with their food have tried other brands to no avail , they absolutely love and now enjoy their wet & dry food would highly recommend . It’s fantastic to get delivered to your door and very easy to change delivery dates and ask for help .”

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Posted 4 years ago

“Max didn’t eat very well at all for years but since changing to Tails.com he eats and enjoys his food every day. He has the wet food and biscuits which I mix together. I sometimes add a bit of hot water to bring out the flavours. His stomach has been great since using Tails which was a couple of years ago. Deliveries are prompt and the staff are quick to help when required.”

Helpful Report

Posted 4 years ago

“The wet food stinks it smells cheap and even the dry food causes really bad diarrhoea for my dog. Avoid it at all costs, made up of very cheap ingredients and now that it is owned by Nestle, say no more, all down hill!”

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Posted 4 years ago

“bella has a very sensitive digestion tails.com has made food that suits her. they are very easy to contact and help with any questions.”

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Posted 4 years ago

“Tich loves her food from tails.com she never leaves any so happy I found the company they are very pleasant an helpful. Thank you”

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Posted 4 years ago

“Very good company my pup loves there kibble wolfs it all down in no time. Good delivery service a bit dearer but worth it”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews