Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and happy with the service”

Helpful Report

Posted 4 years ago

“Overall, I am fairly satisfied. My *** rating reflects a couple of concerns regarding the dry food. Lucy really liked the first delivery, but is not so keen on the second. I noticed the second delivery looked quite different to the first and there is less variety in the mix. My second concern is the size of the bag. Based on the recommended quantity for Lucy, which is 150g per meal, a bag is going to last much longer than a month.”

Helpful Report

Posted 4 years ago

“Amazing service. Couldn’t be happier! The website is so easy to navigate to make any changes that you require up to a few days before your delivery. The price is no different than what I’d pay if I was buying a known brand from a pet store or supermarket. My dogs 8yrs old and has arthritis, he was struggling with energy and even a 5 minute walk would set him off limping. Since buying from Tails, he has SO much more energy and can manage a much longer walk without even limping. It’s honestly changed his life. I’m so happy that we can now take him for longer walks and play with him. And see him with a bit of life in himself. And it’s all down to his food! 101% recommend!!!”

Helpful Report

Posted 4 years ago

“Tails.com always thinks individually about your pet .works out what dietary needs they need .You can change your delivery date and treats .”

Helpful Report

Posted 4 years ago

“Good delivery service and I like the fact you can regularly update your order easily . Poppy devours her food and is doing well , she has a lovely shiny coat .”

Helpful Report

Posted 4 years ago

“I recently rescued my beautiful dog Paddy who was found starving and in poor condition. I researched dog food and chose one with high protein, no grain etc the amount for him were tiny per day so my dog never felt full. So when we were out for walks he would eat whatever he could find causing him to vomit, diarrhoea. When I upped the amount of food he put on weight very quickly. So I moved to tails. He now has a controlled amount of food he feels fuller, his energy is up, his coat is glossy and so soft. He has stopped eating snails, slugs and scavenging. I also get him the treats salmon and chicken he loves them. It is reasonably priced, and delivered to the house so I never have to even think of it. I would love if they did some tailored treat hampers for paddy and his friends for Christmas . I also would love to be able to recycle the packaging. Other than that I totally recommend them.”

Helpful Report

Posted 4 years ago

“Absolutely brilliant. Out late golden retriever had awful colitis and multiple foods trials failed miserably. Tails offer a hypersensitive food he thrived on. Likewise, over a 3-4 year period we have had one occasion where food failed to arrive. Contacted the people at tails and a new batch sent out within a few days. Delivery driver problem and very apologetic. It's an awesome service and our cocker has taken to the food brilliantly. Convenience, quality and continuity makes us a customer for life. Keep up the brilliant works folks”

Helpful Report

Posted 4 years ago

“Really easy and cost efficient way to ensure our dog is eating the best food for him”

Helpful Report

Posted 4 years ago

“Good customer service never had any problems with delivery and you can pick delivery to make it convenient for you. Out 6 year old EBT has always suffered from a very sensitive stomach. Spent so much trying new foods. Until now. never had any upset stomachs since been on tails tailored biscuits. Very happy”

Helpful Report

Posted 4 years ago

“Bailey loves his food - I add in raw vegs and olive oil in his food too the delivery is always on time schedule can be change if necessary and always get a reminder for this. I'm happy with the service but would like occasional voucher as a loyal customer.”

Helpful Report

Posted 4 years ago

“I switched to Tails a couple of months starting on a free trial soon to find that my dog absolutely loves the food, she was never one to like biscuits but now clears the bowl and loves the wet food. Since switching she has dropped some weight (which she needed), shiny coat and her let's say bowl movements are better, so much that she was going a bit too often! I got in touch via the FB messenger and Andrea from Tails has been superb! she worked with the nutrition team to alter Dotty's mix which was done in time for her next delivery. Delivery is swift and comes well packaged even having my Dog Dotty's name on the food bag complete with her own personalised scoop. The online dashboard lets you keep track of delivery, make changes and see exactly what is going into the food. Previously I was buying the 40 pouch box of Winalot for under a tenner and in the grand scheme of things under £10 to feed my dog made it clear that she wasn't getting what she needed. If humans eat right then dog's should too and as a dog owner we should give them the best, It works out about £30 a month for wet food and dry kibble for Dotty but it's tailored so that there is never any wastage (price can depend on size, eating habits), I've also saved a little this month as I referred a friend to trial Tails which meant I received £10 off. So I want to say Thank you to Andrea and the team at Tails, you've been amazing! Dotty absolutely loves Tails and if she's happy I'm happy.”

Helpful Report

Posted 4 years ago

“Fantastic friendly and helpful service, our dog loves this food.. always an empty bowl! GET YOUR FIRST MONTH FREE WITH THE LINK BELOW!.. (only pay £1 p&p) https://tails.com/friend/RICHAGYT/”

Helpful Report

Posted 4 years ago

“Arthur is extremely happy with the quality of his Tails.com food, he's a big dog with sensitive skin and his special combination from Tails suits him perfectly. The Customer Service team are excellent and our delivery is as regular as clockwork, we never run out.”

Helpful Report

Posted 4 years ago

“Chester loves his food and it’s always delivered on time”

Helpful Report

Posted 4 years ago

“Buffy always had trouble digesting her dinner frequently sick after meals. Switch to tails has been the best thing for her she loves her meals and treats and has never had a bad stomach with this food. I highly recommend tails to anyone and have referred a friend who also loves the food.”

Helpful Report

Posted 4 years ago

“We have been feeding Archie our 14 year old chocolate lab for about 2 years. He has bad arthritis in his elbows and nearly died from pancreatitis not long before. He loves the food and looks great despite his age. He is happy healthy and his coat is amazing”

Helpful Report

Posted 4 years ago

“Service in all aspects brilliant, no other company that I have been involved with offers the standard of service, whether delivery dates to be changed or any food requirements, and most of all tyty loves his food.”

Helpful Report

Posted 4 years ago

“Our dog had real problems with food, with loose stools being the main one. We changed to Tails.com and he’s so much better and happier”

Helpful Report

Posted 4 years ago

“Always delivered on time, it’s a reasonable price, Tails.com work out how much you should feeding your dog and he gobbles it up every time. Perfect way to feed your dog.”

Helpful Report

Posted 4 years ago

“The customer service is absolutely excellent. Even when We have had problems with change of diet- Such good service, it’s like being part of a large family. Prices are good and deliveries always told in advance and we can keep track of it, if we wish too. We rate them Excellent!👌😀”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews