Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My two dogs love the food. Comes with guide on exactly how much to feed”

Helpful Report

Posted 1 year ago

“Always helpful and informative, whenever I’ve had an issue with something ( my end. Not the orders ) they always help. Very happy with this company.”

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Posted 1 year ago

“Price seemed to go up quite rapidly. Last bag that arrived was split on the seam. I’ve now cancelled.”

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Posted 1 year ago

I'm sorry to hear you've received a damaged bag and have cancelled Denver's ongoing deliveries due to price, Jayne; I'd love to help with this! Like most other businesses, we've experienced a significant increase in our raw materials and energy costs in the past year. We have held off passing these increases on to our customers as long as possible; however, we can no longer do so while continuing to deliver the high-quality food and service that our customers and their dogs deserve. We're also trialling new recyclable dry food bag materials that are a little thinner than our original bags. You can read more about our bag trials here (tails.com/blog/2021/02/16/sustainability-new-initiative-recyclable-packaging/), and I'd like to gather some details from you to share with the Quality Team at our factory to pass on to our suppliers to continue their work on our new bags. While we're getting this sorted, I'd love for us to take a look at Denver's tailored recipe together to see if there are any changes we can make to bring the price down. Each recipe is unique to the dog it's made for, and so is the price you pay, so there may be some changes to the ingredients to help bring down the price of Denver's monthly deliveries while remaining tailored to his nutritional needs. I'll email you directly soon to discuss Denver's options; I look forward to hearing from you. Thanks, Becca at tails.com

Posted 1 year ago

“Our aging rescue loves his tailor made Tails kibble. He loves food generally and has a very varied diet including fruit and veg, fish and homemade dog food too but dry food has always been a bit hit and miss until we discovered Tails which he loves and eats without hesitation. We tried Tails following a period of ill health (he had a tumour and his spleen removed and has a sensitive stomach) and he's doing really well on it so we are happy customers. Tails.com has been great from the initial reduced cost trial through to delivery and we love being able to control everything on the dashboard. Wouldn't hesitate to recommend Tails.com!”

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Posted 1 year ago

“Our Cavalier King Charles Spanial has a sensitive stomach and his Tails food suits him really well. The Tails team give excellent service and are very helpful with advice and alterations.”

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Posted 1 year ago

“After searching for a food that did not upset Archie's stomach we have thankfully found Tails.com. Archie loves the food and has not had any problems with his stomach and his stools are healthy now. Very pleased with Tails.com and the service that they provide”

Helpful Report

Posted 1 year ago

“Great service food made for your dogs own needs breed etc you can swap and change any food your dog doesn't like for foods they love mine didn't like ones with rice in but loved tripe ones so we swapped them out it's really easy to do and view online and you're kept up to date with deliveries and information about your pet great service lovely looking meals we are very pleased with it all”

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Posted 1 year ago

“Great company Our dog loves the healthy food Thanks all of you.”

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Posted 1 year ago

“I don't know how they do it! I had tried dozens of different wet and dry foods both cheap and expensive, but Nell just didn't like any of them. I cooked fresh food , that got thrown away, too. Some days she didn't eat anything. I thought the Tails food would end up in the bin too. I am genuinely amazed, Nell loves the wet and dry food and nothing has been refused. After 12 months of worry and frustration, Nell eats everything. Thank you Tails, I didn't believe you but I was wrong.”

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Posted 1 year ago

“Thank you for your concerns when Jake was diagnosed his diet very promptly it very promptly to suit his new condition thank you again”

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Posted 1 year ago

“Tail. Have been great, delivered on time , I can update or change my order.,email notification to keep me updated. I updated my dogs weight then they adjusted the food amounts. Chester loved the food too and eager for dinner time”

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Posted 1 year ago

“For the first time ever Jake really enjoys his food, would definitely recommend this to anyone.”

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Posted 1 year ago

“Really great service. Easy to use dashboard, simple instructions and good on time every month. Dog loves his meals and always has an empty bowl!”

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Posted 1 year ago

“I've had so many comments that my dogs coat is so much softer and shinier. She always eats every last biscuit and goes crazy for the amazing treats and their choice of flavours.”

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Posted 1 year ago

“Excelente food remarkable delivery service and very accommodating to changes on my financial circumstances”

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Posted 1 year ago

“When we got Tallulah she was 18 months old and wasn't in a regular feeding pattern. We then found she has an allergy to chicken which upset her stomach. Eventually we turned to Tails.com having successfully fed our previous dog with this food. Tallulah has gone from strength to strength and really enjoys it. Took a little time to feed the amount she needs and with help of the experts at Tails.com she is thriving.”

Helpful Report

Posted 1 year ago

“Tails has made my Siberian husky very happy, she looks forward to getting complete biscuit food, and does not leave a single scrap left. Customer service is second to non, for the amount I buy is definately worth it with the amount that is in each order. Delivery is spot on, no hassle no extra cost, as I have not required to return or have a refund, I can only say I sencerly believe there would not be a problem or issue. THANK YOU TAILS. I will continue ordering.”

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Posted 1 year ago

“Good delivery service but the food is excellent I've noticed a change in his coat and mood. His behaviour is better as well. He doesn't eat as much as he often has food left in his bowl the next day.”

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Posted 1 year ago

“My puppy is fussy with dog food, he loves his food from tails and always has an empty bowl! Has massively helped with his digestion too!”

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Posted 1 year ago

“Quality food, delivery, able to talk & amend quantities or diets.”

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Posted 1 year ago

Tails.com is rated 4.6 based on 1,422 reviews