Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tails . Com is a fabulous service which does exactly what it promises to do. Delivers flexibly to meet you needs and always on time. Dolly loves her food and never a problem . I would highly recommend this service”

Tails.com 5 star review on 3rd April 2020

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Posted 4 years ago

“tails has given troy a healthy shiny coat and he is full of energy for a 14 year old he is very agile the service is great and the price is good, the staff very helpfull and they listen to me and always sort out any problem right there and then”

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Posted 4 years ago

“Our puppy was such a fussy eater, everything upset his tummy and we eventually found out he had an allergy to egg. We were recommended to tails.com by my sister and after a few weeks our fussy eating puppy ate and enjoyed his meals. He is beautiful, everyone including his vet comments on how healthy he is, how beautiful his skin is, he no longer has his upset tummy, definitely 👍 5 star food for us xxx”

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Posted 4 years ago

“Excellent service from tails, the dry food is spot on. Made in Max's interest to I'd his joints, cant fault then, many thanks”

Tails.com 5 star review on 2nd April 2020

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Posted 4 years ago

“Nicki loves tails.com... we’ve been using it for almost a year and he’s doing really well. The team is great at adjusting to fit Nicki’s needs.”

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Posted 4 years ago

“Very easy to deal with !!! Great service”

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Posted 4 years ago

“Ben is very happy with the food.”

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Posted 4 years ago

“Been with you for a long time,Hugo loves his ready made food for him, good for his joints and at 9years old runs around like a puppy.Thank you to tails for making life easier with your delivery service.”

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Posted 4 years ago

“Megan has a delicate tummy, since we switched to tails, her daily duty is now normal. It's great to see all the tracking information too. I have received discount too for recommending a friend. A great service altogether.”

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Posted 4 years ago

“Harvey has finally found his tea time enjoyable. He loves it. As for over delivery we do have some left each month but I simply alter the delivery date. Even tailored the recipe for his joints. Simple,tasty and his coat is lovely. Thanks tails.com”

Tails.com 5 star review on 8th March 2020

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Posted 4 years ago

“The food seems fine, and the dog eats it. Only issue is "over delivery", Tails send more food each month than I use, and I stick to their feeding guidelines, so I end up with "spare" bags stored in the pantry. They should send less food in the bag (and therefore charge me less!), but seem obsessed with the mantra of a standard bag size”

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Posted 5 years ago

Hi Andy, Thank you for taking the time to share your feedback. We wouldn't want you overstocked on kibble, so I'd love to help with this. We can certainly reduce the amount of food we send you each month. I've sent you an email now so we can get everything sorted. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Tails.com are a friendly efficient business with good products”

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Posted 5 years ago

“Ernest Topper is 9, but has the energy and health of a dog half his age. The food definitely contributes to this. The price is worth it! Delivery happens- for us we usually seem to have one month in hand even though he has exactly the recommended daily amount. (We could pause this, I know). I have no experience of returns or refunds.”

Tails.com 4 star review on 2nd March 2020

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Posted 5 years ago

Hi Audrey, Thanks for taking the time to leave us a review. I love the photo of Ernest Topper - what a cheeky looking boy! We're here if you ever need a hand adjusting your delivery dates or changing the amount of food we send for him each month - just drop us a message on Facebook or by email (hello@tails.com). Kind regards, Graihagh from tails.com

Posted 5 years ago

“Good quality food at a reasonable price, and my dog loves it, he is normally fussy”

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Posted 5 years ago

“Bob and Millie love their tails food. Excellent customer service”

Tails.com 5 star review on 2nd March 2020

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Posted 5 years ago

“My dog loves this food and it’s helped with his dietary problems, only problem I have is delivery if it’s due on a weekend you don’t get it till the Monday and by then you’ve run out of food.”

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Posted 5 years ago

“WITH THE DIET YOU MADE FOR DIDDI YOU HAVE TRANSFORM HER LIFE AFTER MANY YEARS OF A VERY SERIOUS SKIN COMPLAINT DIDDI SAYS THANK YOU.”

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Posted 5 years ago

“Benji loves this food so much. No more worrying about him leaving his dinner through being fussy. A quality food at a reasonable price, for me around a £1 per day. Delivery is always on time and always kept up to date with it. The website is user friendly as I had to cancel delivery for Missy when we lost her last year and then paused Benji's delivery. Highly recommend!”

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Posted 5 years ago

“Sonny thoroughly enjoys his food. As he has a condition that requires a gluten free diet, Tails.com is able to provide a fantastic food that meets his requirements. He's always ready for his dinners and the bowl is always clean!!”

Tails.com 5 star review on 24th February 2020

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Posted 5 years ago

“My dog likes the food they always deliver on time. The price is very reasonable.”

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Posted 5 years ago

Tails.com is rated 4.6 based on 1,423 reviews