Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sid has a skin allergy so has to avoid some ingredients and Tails produced a mix which seems to suit him and his 'fussy' taste. There is always someone knowledgeable and ready to answer any questions and the reminders when Sids food delivery is due are very useful. Finally their prices are cheaper than other quality dig food brands.”

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Posted 4 years ago

“Ollie loves his tails food! Never run short now, priced perfectly, easy to change delivery slots if you need too, brilliant customer service (also really nice Local delivery guy!) thanks everyone!”

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Posted 4 years ago

“My dogs get really excited for meal times with Tails. I have also seen an improvement in their coats.”

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Posted 4 years ago

“We love the food Eric is very happy with it and I love the delivery as no carrying or lifting as Eric needs a lot of food. also it has been very easy to keep his weight at the right spot. And with incorporating his hip supplement it has been easier for us as he will not take meds easily”

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Posted 4 years ago

“The special food you have made for Winnie has really helped her she is a lot happier and her health is a lot better.”

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Posted 4 years ago

“Rosy loves her food and at the moment she gets just enough. Empty dish every meal”

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Posted 4 years ago

“Great service. I can change my delivery date to suit me (sometimes grandad gives too many treats so dont need as much food). My dog enjoys his food. The dental sticks are handy & good value, he loves the snacks. It just makes life so much easier getting everything delivered. Never had an issue with delivery. Oh and the poo bags are a decent thickness (so not too smelly!)”

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Posted 4 years ago

“Tilly is still struggling to eat enough to be ready for her next delivery. She is a VERY fussy eater and only eats small amounts so always has surplus from the last delivery but we persist. I would try her with the wet food but I cannot sign up for a regular delivery as she probably won't eat it. I am still happy, at the moment, to continue. Thank you”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review. I'm sorry to hear that Tilly's not getting through all her food each month, and I'd love to help with this. There's a few different options we could try to help get her more interested - from warming up the kibbles to help bring out the aromas (great for older or fussier dogs), to a change in dry food flavour or adding in some delicious wet food. If you're happy with her weight and condition on what she's eating currently, we can also reduce the amount of food we send for her each month to suit her appetite. I've sent you an email now so we can come up with a plan that works for you and Tilly. Kind regards, Graihagh from tails.com

Posted 4 years ago

“Both my dogs love their food and can’t get enough of it. Great customer service, along with quality and convenience.”

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Posted 4 years ago

“Great service, helpful,also can change your delivery date easily if needed.Ted & Tilly love their food too”

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Posted 4 years ago

“Never finished a bowl of dry food until tails and has continued to do so. Really pleased! The account is easy to use and update too.”

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Posted 4 years ago

“Great product my dogs were fussy eaters wouldn't eat dry food till we had tails they love it clean dishes every day”

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Posted 4 years ago

“Customer service is very good. Dylan is happy with his kibble is energetic for a 13yr old although he has arthritis hence the reason for having Tail.Com. food. Difficult to find fault. I Don't have too worry about buying his food as it is delivered.”

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Posted 4 years ago

“Nala absolutely loves her tails food. Her coat is glossy and she is fit and healthy. We noticed the a difference changing to tails from supermarket brands instantly. You can customise your order to suit, its easy, convenient and reasonably price.”

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Posted 4 years ago

“We have a very poorly whippet with meningitis all though challenge to feed her . Tails.com have been absolutely fantastic and have sorted her food which she now clears her bowl and her tummy upsets are so much better . We can’t praise the team enough . Thank you to a fabulous team of caring people .”

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Posted 4 years ago

“My dogs love their food; great customer service, excellent communications with flexibility too. Thank you :)”

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Posted 4 years ago

“Although more expensive than the standard supermarket food, Boo is much fitter, healthier and energetic now she’s on her tailored diet. Customer service is very good - you can alter the feed quantities and delivery times to suit yourself. Never had to return or ask for a refund. Yodel is probably not the best courier but you can track your order.”

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Posted 4 years ago

“Really good food Lola loves it. Also the website is very efficient”

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Posted 4 years ago

“Customer Service is always great plus quick replies with any questions. Delivery is flexible and always on time which makes a happy doggo.”

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Posted 4 years ago

“We always have an empty bowl after feeding whiskey, he gets so excited when it's feeding time and carries his bowl to me to be filled”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews