Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great food Duke loves his dinners”

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Posted 4 years ago

“The personalisation aspect is brilliant along with the ability to update and have delivered home. Our only issue is that our dog seems to be very gassy and my god it can clear out the room! We have adjusted the mix to be for sensitive digestion and awaiting a change, fingers crossed”

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Posted 4 years ago

“My Dog is obsessed with tales food especially the wet food and all the different varieties you get, he loves to pick out which one each night and he gets very excited. We’ve used tails for a long time now and we definitely won’t stop any time soon.”

Tails.com 5 star review on 14th May 2020

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Posted 4 years ago

“Molly loves her food , and her coat so shiny”

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Posted 4 years ago

“Excellent website brilliant choice and Button loves her food delivery was spot on”

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Posted 4 years ago

“My dog loves this food & is very fussy, Customer service is excellent and always deliver on time”

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Posted 4 years ago

“My little Jack has lots of problems, weak joints, weak stomach to name a few. But his tails food has helped him loads.”

Tails.com 5 star review on 10th May 2020

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Posted 4 years ago

“reliable service.”

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Posted 4 years ago

“My Westie Kenzie used to react to certain dog foods, since she has been given Tails she has not had an upset tummy, or sickness. I like that at the end of four weeks, you have a choice of later dates if required. The food comes on date specified, all in all I am delighted with the service provided.”

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Posted 4 years ago

“Each time I order from Tails.com my 2 year old doggy eats all of it. Looks really good quality and you gets lots of it-to last all month. Good website too.”

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Posted 4 years ago

“Food is absolutely great the only thing in some gravy bit runny i had the biscuit as well so it soaks gravy up abit .but i love the treats good delivery but he has to distace dye to me shielding.”

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Posted 4 years ago

“Our Obi used to have periods when he just would not eat and it did not matter if we ensured to keep changing food we bought for him. Then I discovered tails and Obi loves his every single meal, always leaving empty bowl. Thank you very much tails, your services have been great from ordering to the actual delivery. I like how easy it is to change meals or add new treats :)”

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Posted 4 years ago

“I have been using tails.com for 7 months for my rescue dog Eva. She was starved for the first couple of years of her life so it was vital that she was fed the best food to enable her body to fully recover. She loves the Kibble with a bit of wet food on top. She is now a perfect weight and tails has made up for the lack of nutrition in her past, giving her a new lease of life. Flexible delivery is great and the guidance that she has exactly the correct amount each day. I am glad I made the choice to give her tails food it seems to be doing a great job.”

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Posted 4 years ago

“Iv been using tails for about 8 months now and I can honestly say I’m never going back! My dog Alfie loves the food and eats it straight away when in the past he’s always hated the food from the shops. It also sorted out his bad stomach that he’s struggled with for years from eating the kibble from the shop! It’s cheaper than anything in the shops and you also know your giving the right amount! And it’s so easy as it’s delivered to your door! You also get little surprises sometimes like freebies! Perfect 10/10!”

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Posted 4 years ago

“I struggled for months with my fussy frenchie who never consistently ate anything. I was recommended tails food and I’ve never looked back. The portions are easily worked out too which makes things much easier.”

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Posted 4 years ago

“Excellent service, excellent price and delivers on time each month. Never had a single problem”

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Posted 4 years ago

“Brilliant service food great Lottie loves it delivery excellent”

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Posted 4 years ago

“I NEVER HAVE PROBLEMS WITH A DELIVERY , THE COURIER HE IS A NICE GENTLEMAN ALL THE TIME WITH A NICE WORD TO YOU NEVER IN A RUSH ,AND OF COURSE MY DOG IS GETTING FAT WITH TAILS.COM FOOD :) (ONLY JOKING) BUT HE IS HAPPY WITH HIS FOOD THANK YOU FOR YOUR SERVICE”

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Posted 4 years ago

“meals all ways arrive on time, customer service always very helpfully. any quires we have are dealt efficiently.”

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Posted 4 years ago

“Tails are great! if you have too much of something you can email them and they will reduce it all for you on the next order, and amend the price. the site is easy to use and my spaniel loves the food! he seems a lot happier and healthier!”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews