Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is so amazing and they are so helpful, price is good and delivery is all good ,I have neather sent any thing back and my dog loos amazing and very fit”

Helpful Report

Posted 6 months ago

“Absolutely delighted with Heidi’s menu, the food is great and she is always keen for it. She is also cleaning her bowl to perfection! Heidi is no longer having uncomfortable tummies, she used to have either diarrhoea or constipation but no longer. Thank you so very much for your prompt service, your pricing and delivery is definitely 5 star.”

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Posted 6 months ago

“Love having dry food delivered and packaging useful for in store recycling. My dog has always enjoyed whatever food he is given and Tails dry is no different. He has it with water on it but no time to soak it. Thank goodness Tails dry has stopped the slimy yellowing of his final stools but it is noticeable that his stools are larger and more of them so more biscuity waste being ejected. I don’t use Tails treats or their other products.”

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Posted 6 months ago

“My dog has been having tails.com since a week after I got him at 5 months old. He is now 2 & is absolutely thriving on tails.com. The food is tailor made to each dog & their preferences & the app is easy to use & navigate allowing you to change your order as & when you need to. My dog absolutely loves both the wet & dry food which is available in a large amount of flavours & textues. He also loves all of the treats as well as the toys. The food is great value for money & having it delivered to your door each month on a regular order means you never run out. I like the way that you can change delivery dates to suit & you are kept up to date when your order is being sent out & when you will receive it. Excellent all round service.”

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Posted 6 months ago

“Rosie loves the food, bowl is empty in minutes! She has lovely shining coat . Very happy. Box is delivered on time every month. Very happy”

Helpful Report

Posted 6 months ago

“The delivery of food is really good and always has email updates for delivery. Sometimes you do have to pay for delivery. The price of food is reasonable.”

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Posted 6 months ago

“Our dog loves his food and tails send his food on time every month.”

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Posted 6 months ago

“Service as expected with delivery made easy.”

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Posted 6 months ago

“Tails ensures that my dog gets all the nutrition she needs. Her weight is stable, her coat is healthy and her poops are firm. This food does not cause gas and I'm more than gappy to continue using it. I can change my delivery date to fit my dogs needs. There are additional things to buy too such as poop bags and treats. All of these delivered to my door for ease.”

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Posted 6 months ago

“I have been with tails for a year now and I am very pleased with the service I can determine when we receive the order by altering the delivery date to meet my needs Loki our miniature schnauzer loves the food and I’m sure it keeps him fit healthy and above all happy. Tails have arranged a recipe that is healthy for my dog and suits our budget in these difficult Financial Times”

Helpful Report

Posted 6 months ago

I'm so glad that Loki loves his tailored recipe and that you're finding the delivery dates convenient! I hope Loki continues to thrive, and please don't hesitate to reach out if there's anything else we can do for either of you. Warm wishes, Becca at Tails.com

Posted 6 months ago

“Tails is a very good service. Molly loves her wet food but not so much the dry. She leaves most of that in the dish. It’s not the cheapest but still not the dearest either. I have tried all sorts of dry food but have the same result.”

Helpful Report

Posted 6 months ago

I'm really happy to hear that you and Molly love the Tails.com service! As a fellow dog owner, I understand that some dogs prefer a higher ratio of wet to dry food to truly savour their meals. I can increase the amount of wet food in Molly's feeding plan and reduce her tailored dry food portion to avoid any wasted dinners. Also, I can switch Molly's tray sizes to our larger trays, which are not only more cost-effective but also contain the same tasty slow-cooked recipes she's familiar with. I'll be reaching out via email soon, and I'm looking forward to hearing from you! Thanks, Becca at Tails.com

Posted 6 months ago

“Hello there, Teddy enjoys his new recipe from you! It is a bit expensive and he needs only one bag every 2 months. I requested that, changing the delivery date but I still got your parcel every month. We don’t need this month, so next delivery date needs to be in June. Thank you!”

Helpful Report

Posted 6 months ago

I'm thrilled to hear that Teddy is enjoying his tailored recipe! Based on Teddy's feeding plan, our subscription is designed to provide enough food for 31 days. However, each dog is unique, and it seems like Teddy needs a little less than we recommend to maintain his ideal weight, which is no problem! I'd happily adjust his feeding plan to suit his needs better, ensure smooth deliveries, and lower your monthly price. While we review his feeding plan, we'll also review the ingredients of his tailored recipe to see if we can lower the price further, as your price is based on Teddy's unique recipe. I'll email you shortly to discuss this further; I look forward to speaking with you! Thanks, Becca at Tails.com

Posted 6 months ago

“Always delivered on time no hassle when delivery date needed changing”

Helpful Report

Posted 7 months ago

“Love tails and more importantly so does Zeus my dog. Unfortunately I struggle with the cost as he is a large breed so I have stopped the wet food and replaced it with another brand. He loves his kibble. I’d like to see more offers like they do for 1st time users . Loyalty awards maybe”

Helpful Report

Posted 7 months ago

Thank you for taking the time to let us know how much you and Zeus love the tails.com service; it's lovely to hear how much Zeus loves his tailored dry food recipe! As Zeus is a big boy, he needs quite a few carries per day to keep him happy and healthy. I've checked his tailored recipe, and sadly, we can't make any changes to lower his monthly price further, as his current recipe is the cheapest we can tailor to his nutritional needs. That being said, we love to reward our customers, so keep an eye out for our marketing emails as we regularly offer free items to try from our range of food and treats. We also run a monthly prize draw, where customers can win £100 credit added to their tails.com account. There's one winner per month, and you don't need to do anything to enter the draw; each month Zeus has an order with us, you'll be automatically entered into the draw. Finally, we have a Refer a Friend scheme, where you can share your unique code, you can find this under the "Give a free trial" tab on your tails.com account, with friends and family, which gives them their first order of tailored food for just £1, and you'll be rewarded £10 for spreading the word. If there's anything else our Customer Experience Team can do for either of you, please don't hesitate to get in touch (our contact details are here: help.tails.com/hc/en-gb), and a specialist will be more than happy to help. Thanks, Becca at Tails.com

Posted 7 months ago

“Tried tails as Cooper wasn’t finishing his other supermarket brand of food and would often spit some out on floor and leave it. He has a sensitive gut being a cockapoo so thought I’d give it a go. I have to say he loves it. Cleans his bowl every time. His stools are a little better but not massively improved. It is also quite expensive and I’m not sure how long I can afford to do it for unfortunately which is a real shame given how much Cooper loves it.”

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Posted 7 months ago

It's lovely to hear how much Cooper enjoys his food, Claire! Our Customer Experience and in-house Nutrition Teams are on hand to help adjust our tailored recipes, and I'd love to help with Cooper's; we can offer more digestive support to help further with his stools. While we review his recipe together, we can also see if changing ingredients can lower the price, as Cooper's monthly price is based on his unique recipe. I'll email you now, and we can get started. I hope to hear from you. Thanks, Becca at Tails.com

Posted 7 months ago

“Tails are always willing to help with any problems you may have. They listen and are happy to change your dogs recipe if needed. You are always kept info of delivery dates and changes are easy to make if needed”

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Posted 7 months ago

“I was recommend tails by my sister in-law as my French bull dog had a delicate stomach and was always scratching her skin. Since using tails she is like a new dog she has no stomach problems and her skin is so much better. I would definitely recommend this product as you can tell them your dogs needs and tailor make it to them.”

Helpful Report

Posted 7 months ago

“Tails gave been great for my dog Fixed his itchy scratching”

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Posted 7 months ago

“I have a very fussy pup. Tails has been very helpful and accommodating in advising on her diet. She is eating better now still fussy.”

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Posted 7 months ago

“Previously used a prescription food. Amber coped with the change extremely well. If there's a problem staff are always available to assist, this was tested when she wasn't finishing her bowl, solution now having a mix of wet and dry food. Amber aged 12 is like a puppy at meal times all excited. Really pleased. Isn't as pricy as prescription food.”

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Posted 7 months ago

Tails.com is rated 4.6 based on 1,422 reviews