Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried in 2 occasions to make contact by phone to make a change to this months delivery, to be on hold for 30 mins and then to be cut off after hearing that the office is now closed at 10.30 in the morning. Eventually managed to make the change on the dashboard, I only hope the delivery is correct when it arrives.”

Helpful Report

Posted 3 years ago

We're sorry to hear you've been struggling to get through to us. We're experiencing high levels of contact at the moment but we'll always get back to you or answer your call as soon as we can. I'd be more than happy to check your order to make sure everything is right. I've popped you a message now so I can get a little more information. Esme from tails.com

Posted 3 years ago

“I’ve been a member of Tails for almost 2 years now and have never looked back! My only regret is not finding them sooner. I love that my dogs food is delivered right to my door so I never have to worry about picking it up in the shop. My dog has always suffered with toileting issues and to put it politely yucky poo, but since joining tails they have all been resolved as each dogs food is tailored made to suit your dog. I always recommend tails to anyone I have a conversation with talking about dog food!”

Helpful Report

Posted 3 years ago

“Customer service, price and delivery are excellent but most importantly my dog is happy and healthy, bright eyes, shiny coat, cold wet nose and bags of energy. Never looked back since he's been on "Tails" which he "woofs" down.”

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Posted 3 years ago

“My dog had her food made to her specifications after talking to the nutritionist. Since she been on it she's put on weight and her coat is glowing and she is thriving .”

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Posted 3 years ago

“Tails has been a game changer for us. Bertie is a rescue and despite having scavenged and lived on the streets for her first few years of life, she has an incredibly sensitive stomach. After 2 years of researching, trying new things, sticking to things, removing things slowly from her diet - the squitts just kept coming! And then Tails came along. The personalised process of putting every detail in about Bertie, her weight, her exercise routine, her likes and dislikes, the things that set her stomach of etc etc - is so worth it. It's been around 3 months now that we have been giving Tails a go and her stomach is completely settled! No runny tummy, not constantly looking for grass or other things on walks to settle her tummy. Her coat and her general wellbeing are also shining since she's been eating Tails. It's delivered to your doorstep - so no schlepping mountains of dog food anymore, you know when it's arriving, so no mad panic that there's not enough to eat on a busy week - and the price is consistent and totally manageable considering! Its a yes from Bertie and its a yes from me.”

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Posted 3 years ago

“Added my feedback to trust pilot. Delivery 7 to 9th Now get an email won't be here till 10th. We live in the country and will now have a 22 mile round trip to get an alternative and who knows if it even arrives on the 10th”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for taking the time to leave us a review; I'm sorry Tilly and Rusty's order has been affected by the current delays. We never want you to be without food, so we want to assure you that our team and courier are working on this as we speak to have these orders sent out as a priority. Thanks from Becca at tails.com

Posted 3 years ago

“Good food for dog unfortunately let down by yodel delivery”

Helpful Report

Posted 3 years ago

We're really sorry to hear about the issues you've had with the delivery of your dog's food - we completely understand this is such a large part of the service. I'd really like to have a look into this for you so I've dropped you a message now to get a little more information from you. Esme from tails.com

Posted 3 years ago

“Thanks to the Tails.com team. Bella loves her dried food mixed with her wet food. Absolutely brilliant price for both. We’ve been with you for quite a while now and Bella NEVER leaves any food. She goes mad when her food delivery arrives. The delivery is excellent every time and I’ve never had to return anything but I know I wouldn’t have any problems. Your communication is excellent and not in your face but I know you are there if I need you. Happy Christmas to you all and thank you 🤶 🐶 🌲”

Helpful Report

Posted 3 years ago

“Delivery is very good love the text telling when to expect parcel easy to add to order or even change order date”

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Posted 3 years ago

“My wife and I needed to help our dog loose weight. The kibble supplied for our lovely Retriever Breeze is working a treat. We have been so impressed with everything to do with Tails we would recommend to others and only wish we had discovered Tails sooner! Thank you folks for a great product and wonderful service”

Helpful Report

Posted 3 years ago

“Both my dogs love the food. They seem to be doing well on it too. It always arrives on time and delivered properly. It is a little pricey but when I tried to get similar food elsewhere, there was the problem of coordinating different sources and in the long run, it was not worth it as the saving was negligible.”

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Posted 3 years ago

“Would highly recommend. Really tasty looking food with a variety of flavours and textures. My dog had regular stomach issues until we started having Tails food. Have been able to use discounts which makes the food even more value for money and its delivered straight to our door which is really handy. The dashboard and app is easy to use but I do have to make sure I pause deliveries straightaway as the food lasts us about 6 weeks. The dry food really helps add to the value of the food but our dog doesn't like dry food on its own so the dry food goes longer for us as we end up mixing it with gravy or water once the wet food has run out.”

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Posted 3 years ago

“Tails is a great place for dogs food as they tailor for individual dogs. They looked after my 1st dog and now giving my 2nd dog the best food from Boeing a puppy. Only issue I have that there premier food is limited and don’t have what you want like jelly and gravy however there normal foods is in plenty”

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Posted 3 years ago

“Good prices packed and delivered great and pup loves it”

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Posted 3 years ago

“My Dogs love it x x x and NEVER leave any....... not.the old behaviour where they left lots x This is tailored to EACH DOGS REQUIREMENTS... Each dogs gets their own bag with their name on it. 100% Satisfaction.... Their coats are better too Thank you....very happy customer x x”

Helpful Report

Posted 3 years ago

“Brilliant all round. Love if you have still a lot of dog food left you can cancel the next one till your ready. Oscar loves his food. Thanks all involved with a great customer service team too 😊”

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Posted 3 years ago

“Really good customer service delivery always very quick”

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Posted 3 years ago

“My Jack Russel Peppa loves the food and treats. She always has a wagging tail. It is so easy to change my order to suit Peppa's needs It is aways delivered on time and when it is best for me”

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Posted 3 years ago

“I am extremely pleased with the products and the customer service. Everything arrived exactly on time and even when I made an error and omitted some items, the prompt solution was impressive”

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Posted 3 years ago

“I have 2 Scotties who is very fussy about their foods and it was getting worse as they get older. I came across Tails.com by accident and it was actually my last try. Surprise Surprise! They really like their foods and now it has been nearly a year with Tails.com and they still love it. Fab foods, delivery, and customer service. Nothing to complain about. Happy owner and happy doggies!”

Helpful Report

Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews