Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is great. If you have a question just email and a reply whizzes its way to you. Whilst is it not the cheapest dog food on the market, it is delivered to your door, and is tailor made for your dog. My dogs love it, and in return have loads of energy and beautiful shiny coats. It is well worth a try.”

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Posted 5 years ago

“service is fantastic,Bertie loves his food and treats”

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Posted 5 years ago

“Great price and since switching to tails our dog has had no stomach problems at all. Before tails he struggled with regular runny poos and we tried several brands that didn’t improve him. Tails kibble sorted it out - we’ve been using it for nearly a year with great results.”

Tails.com 5 star review on 20th February 2020

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Posted 5 years ago

“Loves the food and I love the price”

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Posted 5 years ago

“Love tails.com. it's great value food delivered to your door all tailored to my dog Zeyda's needs as she has a skin condition. Plus it saves me carrying food from the supermarket...... bonus”

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Posted 5 years ago

“Always delivered on time. Poppy like it very much. Thank you.”

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Posted 5 years ago

“very pleased with the service and as Harry is an older dog, Tails is perfect for his stomach and other litle issues older dogs can get, he loves his tails blend of food - my other dog Alaska a few years yonger than Harry also enjoys her Tails mix and for the competative price service and delivery of your product and while my dogs fully enjoy the food we are not looking to change anytime soon best wishes suzanne Harry & Alaska”

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Posted 5 years ago

“My Barney very happy since been having good from tails.com when the delivery arrives he is excited very good service Gloria long”

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Posted 5 years ago

“The delivery always on time. My Tillie love the food.”

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Posted 5 years ago

“Our main problem with tails is it isn't obvious (at least to me) how to change the food your dog eats once you've chosen it. He eats is - always eats it - but i'd like to switch it to grain free but don't know how.”

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Posted 5 years ago

Hi there, Thanks for taking the time to leave us a review. It's great to hear that your dog is enjoying their unique recipe! You can exclude grain (and other ingredients) easily from your tails.com account. I've sent you an email now to help you get this sorted. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Poor quality food. Poor quality service. Will syphon money from your account. Won't apologise when your dog refuses food from Tails. Completely dissatisfied. Avoid at all costs.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review. I'm really sorry to hear that your dog hasn't been enjoying their food, and about the experience you've had. We pride ourselves on giving all of our customers and their dogs an excellent and personal service and it sounds like we've fallen short here. You're always in control of your account and can pause or delay your dog's deliveries at any time, so we won't take any further payments or send any more food until you're ready. I'd like to look further into what's happened here and make things right for you and your dog. It would be great if you could get back to my message with your account details, or get in touch with us by email or Facebook Messenger so we can help. Kind regards, Graihagh from tails.com

Posted 5 years ago

“We had a one month free trial. The personalisation was great but a few things didn’t go so well for us and our 5 month old mini Dachshund. The first is that every time I looked on the blog, it recommended feeding puppies more than twice a day. However, when we got our bag, the scoop was set for 2 cups per day (2 meals, our pup eats 3) which meant we were never giving her equal amounts of food. Some meals would be bigger or smaller. We would have to weigh, which nullified the convenience of the scoop. I went back to try and order our next month (paid) and no matter whether I put in no treats, an extra meal a day or anything in between, it wouldn’t have allowed a convenient way of separating her food at meal times. Our Pup also developed incredibly bad breath, that no brushing or dental chews would fix, and hyperactivity. She also started refusing to eat her meals, but still wolfing down treats etc. We had a bag of her old food; appetite back and after 2 meals, she’s calmer and her bad breath is all but gone. I also found a large kibble of a fish (pictures as proof if anyone from Tails wants to see let me know) which means there was cross contamination. I think the high protein content definitely contributed to her hyperactivity, even though she was on the lowest levels of activity for the scale. I’m pretty disappointed with what we thought was a great product. I don’t think I would recommend purely for the reasons stated. The convenience of the service is great but I definitely won’t be going through with re-ordering.”

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Posted 5 years ago

“Gave my Springer spaniel such bad constipation and low mood. My vet said this food is rubbish as it's so low in nutrients for dogs, SO hard to get a refund.”

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Posted 5 years ago

“My mum recommended tails as a good dog food as she tested it before on her dog. As dog starred suffering from poor digestion. She gave me a link that would allow my dog to get 4 weeks of free trail. After signing up and going through the order I get to find out that unfortunately I cannot complete my order and need to contact them directly to sort this issues out. So here I am getting In touch with them only to find out that my dog isn’t eligible for 4 weeks trial as the address has already been used by my mum on her dog. I find it very unfair that just because my mum had used it on her dog means that my dog isn’t allowed to test the food out see if it helps her with her digestion. My dog has a different name it also comes under my name and my bank details and has different requirements compared to my mums dog. Safe to say I’m very disappointed as they couldn’t help me out and offered me 2 weeks free trail, unfortunately I don’t think that’s good enough neither have I or my dog used their service before or done anything wrong to find out that the offer cannot be used on my dog. I definitely will not be ordering from this company, don’t have a clue who came up with this “rule” but I find it outrageous. My pets insurance never declined the policy just because there’s a second pet at my address.”

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Posted 5 years ago

“They took nearly £40 out my account when I told them to cancel all future orders. I paid for my trial and my dog didn't like the food, no point me keeping on buying if my dog doesn't like the food. I emailed them with no reply regarding a refund, so am assuming they are ignoring my email and keeping the money. Will never ever try these ediots again!”

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Posted 5 years ago

“Absolutely extortionate. £28 for a 2kg bag?! 2 puppies to feed at this price is ridiculous. Iams it is!”

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Posted 5 years ago

“Our chocolate lab was overweight so we turned to tails.com We informed tails.com of her condition and following their feeding plan she gained 6kg in one year. Thanks tails.com I will never you use again and all responsible dog owners avoid this company at all cost”

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Posted 5 years ago

“Our dog just developed a food allergy after using tails food. Once he has at least a bite of tails food, his eyes and ears become red, very itchy. Never ever giving him this poison again. Until we started using tails food he never had any problems or allergies. Very disappointed.”

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Posted 5 years ago

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Posted 5 years ago

“My rottweiler has a sensitive tum and after trying lots of different foods we decided to try the tails free trial. She has had no problem with it at all. I feed half biscuits and half wet all grain free. I am disabled so delivery to the door is ideal and i can alter the dates when it comes too. Good customer service as well. All in all well worth it”

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Posted 5 years ago

Tails.com is rated 4.6 based on 1,423 reviews