Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both of my dogs are thriving on their new diet regime! Every morsel of food is always eaten. They are very fit and healthy. It was easy to take advice on portion size to make sure both Lucas and Lili stayed a healthy weight. They are both full of energy with glossy coats, bright eyes and a very healthy digestive system. I would recommend Tails.com to any dog owner. It arrives on time, packaged well and always fresh ready for the month ahead.”

Helpful Report

Posted 4 years ago

“Unfortunately tails only caters for dogs that are not fussy eaters and will eat biscuits. They only provide wet food as a bit on the side, which doesn’t help when you have a dog that only eats wet food. Even through they supply wet food this can’t be ordered on its own without biscuits.”

Helpful Report

Posted 4 years ago

Our wet food is designed to complement our tasty dry recipes so we don't offer wet food only feeding plans on an ongoing basis. Our dry food recipes are our main products and the tailored aspect of our food, and currently this can't be removed from your ongoing orders -although it's something we'd like to offer in future. I'm sorry that this means we're not the right choice for you and your dog, but wish you all the best in finding a food that they love. Graihagh from tails.com

Posted 4 years ago

“I don't usually write reviews but feel compelled to do so following our experience of using Tails dog food. The first two bags we had appeared okay but after a couple of meals of the third bag our dog was taken seriously ill with diarrhoea and vomiting. We initially thought he must have picked something up whilst on a walk so after three weeks of treatment on special diet and antibiotics from the vet we started on the tails food again. This time our dog started having diarrhoea after about 3 days on the Tails diet so we went back to the vet who started the same treatment again which lasted for about 4 weeks this time before we put him back on the food he was on prior to the Tails food. I have been in touch with Tails and at first they appeared to be taking it seriously and asked me to keep some of the food as they would want to test it to see if it was contaminated. However, they never followed this up and after waiting three weeks since my last email to them I have decided to write this review in case anyone else has had unexpected illnesses with their pet. This has been a very distressing and costly process, but luckily our dog has now recovered and is back on the food he was having prior to me falling for the Tails marketing of having bespoke food for your pet. I'm hoping Tails will now take this seriously and have the food tested and warn other dog owners of potential problems with their food.”

Helpful Report

Posted 4 years ago

Hi Colin, I'm so sorry to hear Dougal didn't get on with his food and has been unwell - I hope he's doing much better now. This delay in getting back to you definitely isn't the experience we'd like you to have - thank you for reaching out again. I'd like to get to the bottom of this and make things right for you and your dog. I've reached out in an email so we can resolve this together. Kirstie from tails.com

Posted 4 years ago

“Millie.loves the gravy doesn't touch the pate”

Helpful Report

Posted 4 years ago

“Our dog is loving his tails food! Highly recommended!”

Helpful Report

Posted 4 years ago

“Price is comparable to most brands if not cheaper, delivery in a couple of days, customer service have been helpful on occasions where I have had to adjust focus food. The only downside is that I have found it difficult to change the plan set out for him and to have smaller deliveries as storage is a problem for me. My foxy seems happy on his food but eats the wet and often leaves the dry...maybe he's just too indulged!”

Helpful Report

Posted 4 years ago

Thank you for sharing your feedback and the adorable photo of Foxy, Helen. We can certainly help you adjust his ongoing orders. Just get in touch with us on Facebook or by email (hello@tails.com) and we'll get everything sorted. Graihagh from tails.com

Posted 4 years ago

“It just works! After a few deliveries we have her portions just right. One less thing to worry about!”

Helpful Report

Posted 4 years ago

“Fed my boxer on tails for number of years and now my Boston is doing brilliant since changing her food to tails was feeding her what breeder advised she just did not gain weight was sick constantly now on tails looks great thanks tails”

Helpful Report

Posted 4 years ago

“Lovely food Bonnie eats all of it. Comes when we order it no longer going to the shop to get it. Great service.”

Helpful Report

Posted 4 years ago

“Stop charging to change flavours”

Helpful Report

Posted 4 years ago

“George loves his food and treats,always fresh and beautifully packaged completed with his name and feeding recommendation”

Helpful Report

Posted 4 years ago

“I am more than happy to recommend tails.com I have excellent service and really enjoy having it delivered straight to the door, a must if you have a big dog or several dogs, I have recommended it to several friends and it was recommended to by a family member, maybe not the cheapest but definitely the best!!”

Helpful Report

Posted 4 years ago

“Hi millie eats dry food no problem but isn't keen on the paste food”

Helpful Report

Posted 4 years ago

Sorry to hear that Millie isn't enjoying her wet food Ellen. I'm really glad that she's loving her unique dry recipe though. We've got a range of 15 wet food recipes, so if you think she might prefer something different you can update her selection from your tails.com account, or remove the wet food from your ongoing orders. If you need a hand at all, we're always here to help. You can get in touch with us on Facebook or by email (hello@tails.com). Graihagh from tails.com

Posted 4 years ago

“Skye was failing to put on weight with conventional dog foods and as an owner I was worried, after watching the Tails.co advert on TV I decided to give it a try, Tailored to Skyes likes and dislikes I noticed even after the first month a big change in Skyes weight and build, her energy has increased and she just feels like a happier dog.”

Helpful Report

Posted 4 years ago

“Love getting the food on time and noodle is over the moon with all the flavours.”

Helpful Report

Posted 4 years ago

“The service I have had is fabulous, from customer service, quality of the food and other products, questions answered fast & efficiently. Delivery is always spot on and so well packaged. Maggie absolutely loves her food as soon as I put it in her bowl it’s woofed down 😂 Just to let you know it won’t let me tap on the 5* rating for customer service at the bottom of this review”

Helpful Report

Posted 4 years ago

“As long as Katie is happy I’m happy she loves her food”

Helpful Report

Posted 4 years ago

“Marley has been a fussy eater. Took a couple of months to tailor the food to suit him but now he loves it. He has lost weight and has more energy. Would recommend to anyone”

Helpful Report

Posted 4 years ago

“Delivery is brilliant. Easy to use/set up/amend My boy absolutely loves hes biscuits & the poo bags are really good quality”

Helpful Report

Posted 4 years ago

“Cassius was a bit fussy when a pup but now he's loving his food, I don't have to worry about running out and the food is woofed down😆 Great customer service 👍 great delivery 👌 Would recommend tails to any dog owner.”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews