Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are great for what I get for my dog. Sorting out if you need to hang delivery dates for any reason is easy and you can always add other things in as well. Returns well I've never had to do that as always what I ordered comes and is brilliant”

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Posted 4 years ago

“Doyle was always a picky eater even with treats. Tried a free months trial of tails and never looked back. He now eats his meals and enjoys them, which makes us happy 😊 I definitely recommend this product”

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Posted 4 years ago

“Boris absolutely loves his tails food! He is so excited to eat every meal whereas he could be quite fussy about eating his old food. Boris has a few allergies that make his skin flare up but he hasn't had any issues whatsoever since moving onto the trials hypoallergenic blend. I would definitely recommend this food!”

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Posted 4 years ago

“Excellent value and service for a decent price”

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Posted 4 years ago

“Rocky is not enjoying the dry food as much right now could I please some of the wet food for him next and see how he goes on the good thing is he has not put on too much weight. Thank you”

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Posted 4 years ago

“Rocco loves tails. Had it since day 1 of having him. Cleans his bowl every time. & loves a dental daily 🙂”

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Posted 4 years ago

“Always delivered on time and my dog wolfs everything down and never a kibble left!”

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Posted 4 years ago

“This food is slightly more expensive than what we were paying previously for our dogs food, however our dogs are looking very healthy and their coats are particularly shiny when they are on this food. Without going into too much detail their bowel movements are healthier also. The delivery of the food is very convenient as it arrives without having to do anything just as you are about to run out. Would definitely recommend tails.com to other dog owners .... wish you still did the treat samples or birthday treats as a little extra surprise now and again :)”

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Posted 4 years ago

“Excellent product and excellent service. Always delivered on time and my dog absolutely loves his special food. Would definitely recommend them to anyone.”

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Posted 4 years ago

“I can only review on the price, delivery and quality of the food . I have a Beagle x Jack Russell who is nearly 2 yrs old. I have tried many other brands of dog food including Tails. I came back to Tails as it was the only food that was right for my dog, it didn’t upset her tummy. The quality is very good, so is the price and the delivery is a great service. I do recommend all Tails foods and the poo bags are excellent .”

Tails.com 5 star review on 20th July 2020

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Posted 4 years ago

“Daisy loves her food and never seems to have an upset tummy”

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Posted 4 years ago

“Excellent food- our dog loves it ! Helpful staff - great website designed to suit all the needs of your dog. Also great price with free delivery”

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Posted 4 years ago

“Great service dogs love the food and there is always advice if you want to change the feed”

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Posted 4 years ago

“My dog enjoys her meal and she doesn’t seem to have stomach problems now”

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Posted 4 years ago

“My JRT X loves his Tails food, empty bowl every time, the ordering, changing the delivery dates, and the food is absolutely great quality, and I love the fact that I can have it delivered to my door.”

Tails.com 5 star review on 19th July 2020

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Posted 4 years ago

“Great product, excellent customer service.”

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Posted 4 years ago

“Daisy thrives and delivery is always prompt!”

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Posted 4 years ago

“Great app, great service & delivery”

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Posted 4 years ago

“Great choice of menu for my dog. Great communication, reasonably priced and it has solved my dogs digestive issues. He is so much happier and his coat is super shiny!”

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Posted 4 years ago

“Customer service brilliant. Ring up with problems ad they get dealt with. Delivery is excellent always on time and the price is good. Kodi loves his wet food, sometimes struggles with his dry food, if we are having chicken, but does eat them eventually.”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews