“I ordered a beautiful set of ear rings, can't call them a pair as each is different! I was initially alarmed when I saw that they had been packaged in a very flat looking, slightly padded envelope. The earrings themselves were wrapped only in a small - rather lovely - fabric bag. On pulling out the earrings I was devastated to discover that they were now completely flat! The post on each earring was bent completely over. A sad sight as the earrings themselves were just delightful. I would have loved wearing them. I must say that Tada and Toy were quick to respond to my complaint and I was able to return them. This was also rather a pain, an eighteen mile round trip to the nearest Collect point. I have yet to receive my refund but this was only days ago! My previous purchases have been well wrapped and arrived in perfect condition, so I would like to think that this was an aberration and due to high volumes because of the Sample sale. However, I was still very disappointed as I had planned to wear the earrings to an important family event.”
“Would be nice to be able to return earrings like you can with good brands like Monica Vinader and Astley Clarke. Make purchasing a real luxury as they are an expensive purchase and you are rather stuck if you do not like them”
“Bought some earrings as a gift for my partner and she loves them. I accidentally ordered the wrong ones initially and the customer service I received swapping them for the pair I meant to buy in the first place was excellent. The products were dispatched really quickly and were wrapped and packaged beautifully.
10/10”
