SWR Home and Outdoor Reviews

Name: SWR Home and Outdoor
Address: 12 McDonald Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire
Rating: 4.85

4.9 Rating 655 Reviews

97 %

of reviewers recommend SWR Home and Outdoor

4.9

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

SWR Installations Review - Reviews.io ⭐⭐⭐⭐⭐ Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Home and Outdoor:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@homeandoutdoor.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Home and Outdoor 5 star review on 25th October 2024

Mrs V Comparini

SWR Home and Outdoor 5 star review on 2nd August 2024

Mr J Rycroft

SWR Home and Outdoor 5 star review on 10th February 2023

SWR Home and Outdoor 5 star review on 16th January 2023

Mr C Edwin

SWR Home and Outdoor 5 star review on 3rd November 2022

Mr M Brooke

SWR Home and Outdoor 4 star review on 30th August 2022

Mr J Martin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd time dealing with your company and would definitely recommend Excellent from start to finish”

Helpful Report

Posted 1 year ago

“A good service all through to installation by Boe & Harry who were great.”

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Posted 1 year ago

“Great team all round. Customer service excellent and fitters very professional”

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Posted 1 year ago

“Very very professional Company to deal with, from start to finish the service was outstanding. On initial enquiry a very polite and detailed Surveyor Darren arrived promptly and made my decision so much easier, knowing he had the expertise to supply me with an extremely high end product that would work for our office space we were transforming. After sales team were very quick with information throughout, well trained, polite and efficient staff. The installations team worked incredibly hard with minimal disruption. Informative, polite, great communication throughout and kept to all deadlines. The entire team at SWR were brilliant very friendly, tidy, have highly experienced fitters, with such a professional Company ethos, especially Tom who co-ordinated/product-managed the entire process. I am delighted I chose SWR, and would not hesitate to order more products and would have no hesitation in recommending them. Outstanding quality service and products, everything was perfect and the office now looks even more professional than it did.”

Helpful Report

Posted 1 year ago

“An outstanding service from start to finish. Very professional, reliable, polite, punctual and fair price. This is a high quality and serious company to deal with. Excellent communications throughout. Very clear, itemised and detailed quotes and terms/conditions. A highly experienced and polite and friendly surveyor came to give the initial quote, offering expert advice with zero sales pressure. After-sales service second-to-none for arranging installation date and account questions. Ordered a high-end Hormann electric sectional garage door and very happy indeed with the price, supply and fitting. I can fully understand why they are among the relatively small handful of suppliers which are a fully approved Hormann installer. SWR just gave me that re-assuring, warm-and-cosy feeling right from the outset that they know what they are doing and will do it right. And they did. Highly experienced fitting team on the day and great customer interface on all questions or concerns about the installation. A superb installation in all respects. From the three quotes I got, so happy I chose SWR - if you want top quality service. I would not hesitate to order more products from SWR again”

Helpful Report

Posted 1 year ago

“My thanks to SWR. As previously stated the engineers fixed the issue promptly and professionally. SWR contacted me by telephone to explain that it was a manufacture problem and not an installation issue and have now kindly refunded the repair costs. I have no hesitation in recommending SWR and I will be using them for an automatic garage door replacement in the future. Many thanks.”

Helpful Report

Posted 1 year ago

“Firstly I’d like to mention the the repair was carried out professionally and quickly with great care and deserves specific praise. However, be aware that the initial installation by SWR is only covered with a 2 year warranty with no exceptions. I was informed when first fitted that this particular window was stiff to close because of the window seals. It appears from the technicians that recently rectified the problem was that the closing issue was due to incorrect original installation and a misalignment of the locking catches. My frustration is of course that it should have repaired by SWR with no changes to me as it was a problem with the original fitting.”

Helpful Report

Posted 1 year ago

We want to start by expressing our gratitude for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience with our service did not meet your expectations. We understand that you were expecting a seamless experience, and I want to assure you that your satisfaction is of the utmost importance to us. Our installations come with a 2-year warranty, as clearly outlined in your quotation and invoicing paperwork. Additionally, you also benefit from a manufacturer's parts guarantee from Origin, which extends for an impressive 20 years. Upon further investigation with the installer who visited your property, it appears that the issue you encountered was related to a supplier matter rather than an installation problem. We take full responsibility for any inconvenience you've experienced, and in light of this supplier issue, we have made the decision to refund the callout charge you incurred. We deeply apologize for any confusion and frustration this situation may have caused you. Your satisfaction is our priority, and we genuinely hope that this resolution is satisfactory to you. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to contact Scott at 01442 210741. He will be more than happy to assist you and address any remaining questions or issues you may have.

Posted 1 year ago

“Excellent service all the way through the process from order to installation. Very pleased with the end result”

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Posted 1 year ago

“Good communication On time appointment Friendly helpful/knowledgeable staff”

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Posted 1 year ago

“Great technical service Very quick and efficient”

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Posted 1 year ago

“Boe and Richard turned up on time. completed the job quickly. gave us instructions on using the door . cleaned up afterwards.”

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Posted 1 year ago

“Our two Hormann Garage Doors were converted to open electronically by SWR. I am extremely pleased with the product and installation which was carried out efficiently and courteously.”

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Posted 1 year ago

“Dave, Joe and Joe did a great installation. Arrived on time and left it beautifully clean and tidy Very happy with end result and would use again”

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Posted 1 year ago

“Great service from initial site review, to detailed survey, quote and then installation. Professional from the start, excellent fit and finish from a quality manufacturer (Hormann).”

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Posted 1 year ago

“Excellent service from start to finish. Scott guided us through the whole procedure from site survey to installation. The fitting team did an excellent job, and were punctual, professional and tidy. Will definitely use again.”

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Posted 1 year ago

“From the initial phone call, through to final installation SWR have been brilliant to deal with. Great product knowledge helped us make the correct choice for our property. The site survey was completed exactly as promised and once order our pergola awning arrived sooner than expected. Both installation teams were equally good. Turning up when they promised and communicating along the way. Superb lads on site, friendly and polite and highly skilled. The installation was done in half a day and we are delighted with the awning.”

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Posted 1 year ago

“I visited the SWR showroom, Scott was very helpful with both product information and supplying quotes for a front door and garage side door. I was kept informed regarding delivery of the doors, installation date and arrangements. The two fitters were skilled in the installation process, polite and cleaned up after. The doors are both very solid and secure, I would recommend SWR and use them again.”

Helpful Report

Posted 1 year ago

“Very efficient installation by Tom and Boe, they cleared up really well and the new door is working well. Great work guys! I’m giving the company a three star rating instead of five because the previous door was supplied by SWR in 2011 and the motor has been failing for a couple of years, therefore not a great track record. It was never a good performer, was very noisy and required adjustments a few years back. This was a Securiflex type and I would definitely not recommend it. Additionally, the old door was black and as the location is south facing, the garage was always hot in summer. The current sales and tech staff advise against this now.”

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Posted 1 year ago

“Couple of issues regarding delivery dates resolved quickly. Installation was undertaken professionally and efficiently by Boe & Harry. I am very pleased with my new awning.”

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Posted 1 year ago

“Luke gave excellent service followed by helpful friendly office staff. Informed when garage door would arrive. Fitters friendly efficient and cleaned up afterwards. Would use again.”

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Posted 1 year ago

SWR Home and Outdoor is rated 4.9 based on 655 reviews