SWR Balustrade Reviews

Name: SWR Balustrade
Address: Units 2-4 Eastman Way, Hemel Hempstead, Hertfordshire
Rating: 4.73

4.7 Rating 154 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

Metrics

Info

4.7

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service”

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Posted 1 year ago

“Great company from beginning to end. Very happy with the finished product.”

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Posted 1 year ago

“Pleasant and extremely helpful. A little dearer than others but their knowledge was worth the extra.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thanks for leaving a review. Glad you're happy with the service. Kind Regards, Balustrade Team

Posted 1 year ago

“Can't fault the service therefore couldn't suggest of any improvement. We'll done”

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Posted 1 year ago

Hi, Thank you for taking the time to write a review. Kind Regards, Home Team

Posted 1 year ago

“Couldn't do enough for us regarding ordering very helpful”

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Posted 1 year ago

Thanks for leaving a review. Kind Regards, Balustrade Team

Posted 1 year ago

“In my research for decking balustrade I came across SWR on the internet, read the reviews and contacted Leon Fletcher. I was not disappointed. What a breath of fresh air in customer service. Leon's knowledge, advice, dedication, communication skills and professionalism was a joy and reassured me of a successful project outcome. We had a couple of minor hiccups on the way but presented no problem to Leon who sorted them out swiftly without any fuss and bother. If ever there was a role model for someone to learn from about proper customer service ,Leon would be at the top. SWR should be proud to employ him. The product was excellent. Fine quality well engineered, easy to install and aesthetically pleasing. Price was good and delivery always prompt. I am extremely happy with the result and would recommend SWR and Leon.”

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Posted 2 years ago

Hi John, Thanks for the great review. We passed your comments to Leon who is delighted you're so happy with our service. Kind Regards, Balustrade Team

Posted 1 year ago

“Very prompt professional service I recd exactly to scale what I ordered”

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Posted 2 years ago

Thanks for the review and positive feedback! Kind Regards, Home Team

Posted 1 year ago

“SWR supplied our Balustrades and we are very happy with the finished product. We worked with Leon throughout the process who was excellent, nothing was too much trouble, from making slight adjustments on posts and even dropping off handrails to us one evening so we can fit in with our builders schedule. Thanks for a great service!”

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Posted 2 years ago

Hi Andy, Thanks for the great review! Kind Regards, Balustrade Team

Posted 1 year ago

“GOOD PRODUCT, QUICK DELIVERY. THANKS”

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Posted 2 years ago

Thank you! Kind Regards, SWR Team

Posted 2 years ago

“Excellent well engineered product”

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Posted 2 years ago

Thank you for the review! Kind Regards, Alex

Posted 2 years ago

“Excellent service excellent advice”

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Posted 2 years ago

Thanks for leaving a review. Kind Regards, Alex

Posted 2 years ago

“Brilliant asking for a review before the items have even been delivered, wish the delivery was as fast !!!!!”

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Posted 2 years ago

Good morning, All of our Ecommerce customers a review link the day your order is due for delivery. I can confirm your order is out for delivery today with DPD. If you have any concerns or questions regarding your order, please do not hesitate to contact me on 01442 210 751. Kind regards, Debbie

Posted 2 years ago

“We have had a great experience with SWR. A first class product fitted by a professional and very helpful fitter. Even when we had a slight hiccup, the team at SWR were understanding and put it right quickly. Great customer service and recommended.”

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Posted 2 years ago

“A quick and efficient supply of goods.”

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Posted 2 years ago

“Unfortunately the outer circumference of the large lower upright has got clamp damage on it … delivery and solidity of item as expected ..”

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Posted 2 years ago

Good morning, Thank you for your review. Apologies for you receiving a damaged component. If you would you like a replacement component, please could you email over your order number to sales@swr-balustrade.co.uk. Kind Regards, Debbie

Posted 2 years ago

“I ordered glass and glass adapters for my staircase. SWR helped me all the way through the specification and were very patient with my design changes. Genrally a great service.”

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Posted 2 years ago

“Good customer service Very competitive on price Excellent quality products Staff well trained and knowledgeable Fitters excellent, tidy, accurate, cared about their work. Couldn’t fault them A great experience with SWR”

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Posted 2 years ago

Hi Phyl, Thanks for leaving a review. We're delighted that you are so happy with our service. Kind Regards, Balustrade Team

Posted 2 years ago

“Excellent quality product”

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Posted 2 years ago

Thanks for leaving a review! Kind Regards, SWR Team

Posted 2 years ago

“Speedy delivery but only half the order arrived”

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Posted 2 years ago

Good morning, Apologies that you haven't received all of your order. If you could email your order number to sales@swr-balustrade, I will be able to look into this for you. Kind Regards, Debbie

Posted 2 years ago

SWR Balustrade is rated 4.7 based on 154 reviews