SwitchboardFREE Reviews

Name: SwitchboardFREE
Rating: 4.90

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

Metrics

4.9

Based on 1,064 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

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Posted 4 years ago

“Very Good Services Works For Me 5 STARS”

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Posted 4 years ago

“A great experience without any hassles and connecting time consuming process. The representative was very hands on and got exactly what I needed in minutes done and sorted. Highly recommend this group!!!”

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Posted 4 years ago

“Used multiple times for different business’. Great easy to use company.”

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Posted 4 years ago

“Hannah came back to me very quickly with a clear explanation of what was wrong and she had already fixed it. I thought it was a great service. Thank you.”

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Posted 4 years ago

“Awesome customer service from the 'get-go'. I needed to port over a private landline number from SKY. SKY seemed determined to not let it happen and after nearly giving up, SBF came through and sorted it. I dealt mostly with Zoe (I chatted with Hannah via the chat channel once) and every time, I received a very speedy response to any questions I had. Throughout the whole thing I genuinely felt that the team were doing their best to help. The landline number was for my Mother who had had the number for the last 40+ years; if I had listened to SKY and not spoke to Zoe then the number would have been lost. We are over the moon that SWF have been able to prevent this from happening. The monthly fee is very reasonable for the service we get, the app is easy to set up and all calls are re-directed to a mobile number seamlessly. Couldn't ask for anymore.”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“Hannah, was very professional and answered all my questions and requirements. Extremely helpful and highly recommended.”

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Posted 4 years ago

“Absolutely brilliant organisation. Make things so easy to complete, always knowledgeable, and very helpful. Have had a number of approaches from so many different companies providing business lines over the years, but I wouldn't look to move away as, firstly the functionality is unbeaten, but as an organisation, whenever I have had the need to speak to anyone, they have always been so helpful and accommodating. The support is amazing. Couldn't possibly recommend highly enough!”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Answered my questions clearly”

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Posted 4 years ago

“Very helpful!”

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Posted 4 years ago

“Excellent service. Very helpful product and service!”

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Posted 4 years ago

“Excellent service. Easy to contact. Quick rand precise response to any queries.”

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Posted 4 years ago

“First class experience, many thanks”

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Posted 4 years ago

“Used SwitchboardFREE for years. Fantastic service and support.”

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Posted 4 years ago

“This is a decent service for the cost. We don't use many of the paid add-ons, and they provide a lot of features like voicemail and email/text alerts for free. We're a small business and use it to re-direct calls to our 'main' landline number to the mobile phones of various staff working from home. We did our own voice recordings for the switchboard options, we found this process fiddly but fortunately this was a one-time job. I just noticed they have make a few improvements since I last logged in - I'm please to see that they've made it easier to move/delete mobile numbers from the call divert order. To rate it as 5 stars I'd like to see: - the ability to schedule temporarily call divert order changes in advance, so that when staff book leave, we don't have to remember to remove their mobile number on the 1st morning they are off, and manually change it back to normal when they return. - the ability to assign names or identifiers to mobile numbers, so we don't have to cross-reference this when changing the call divert order - distinguish the genuine missed calls (where our staff have not answered when their phone rang) from calls with 00:00 hold time. I was advised the 00:00 hold time means that the caller hung up during the 'select an option' bit which is not uncommon. This is somewhat outside of our control, whereas the actual missed calls is something I'd like to reduce, so separating these in the reports would be great.”

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Posted 4 years ago

“amazing services”

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Posted 4 years ago

“Hannah was very helpful and explained how to use the app very clearly. Thanks for your help!”

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Posted 4 years ago

“Hannah was refreshingly pleasant and super helpful!”

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Posted 4 years ago

SwitchboardFREE is rated 4.9 based on 1,064 reviews