SwitchboardFREE Reviews

Name: SwitchboardFREE
Rating: 4.90

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

Metrics

4.9

Based on 1,064 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call was answered quickly and Zoe King was very helpful and actioned what I needed. Thank you very much!”

Helpful Report

Posted 4 years ago

“All staff members were excellent and extremely helpful over chat. All problems were resolved really quickly and everyone was friendly. Particularly impressed with the service provided by Hannah, who closed the account for me in record time. The only negative we experienced was some difficulty with changing over phone numbers on the website, so some clients called on 2 occasions and were unable to get through as the website didn’t save the updated redirect number. This was quickly resolved by staff immediately when we contacted them and the clients reached voicemail so no harm was done. We are closing down a voluntary Covid 19 hotline as it is no longer needed but I would definitely use SwitchboardFREE again in the future.”

Helpful Report

Posted 4 years ago

“Hannah was brilliant in answering my queries and helping me set up. Pleased with the service so far”

Helpful Report

Posted 4 years ago

“Great product backed up with great customer service, what more can you ask for.”

Helpful Report

Posted 4 years ago

“Thank you so much for this help Hannah! You were very helpful.”

Helpful Report

Posted 4 years ago

“The guys at Switchboard free are always on hand to help and offer advice Really conscientious with help their customer to achieve what they need”

Helpful Report

Posted 4 years ago

“Website was very glitchy when putting order through. Received a phone call next day which made sure all was in order and set uo the voip app. App didn't want to work initially but was quickly resolved via chat. Customer service very helpful.”

Helpful Report

Posted 4 years ago

“So Hannah was awesome, totally helpful and very efficient, sorted all my probs out so all good to go! Likes Coldplay for my MOH so cant be all that bad!”

Helpful Report

Posted 4 years ago

“Zoe was great at resolving an issues. Resolved quickly and efficiently”

Helpful Report

Posted 4 years ago

“Great service! would recommend”

Helpful Report

Posted 4 years ago

“Always very quick to deal with my queries. Nothing a problem for the team.”

Helpful Report

Posted 4 years ago

“It was all going so well- people answering the phone and good help. But wait till after 6pm on a Friday and you can not get anybody. Have emailed support, called and left a message and nobody has got back. My problem- all incoming calls cut off after about 30-40 seconds no matter which way the incoming call comes from. There is no number or contact details for out of hours support- if there is they have hidden it well on their site.”

Helpful Report

Posted 4 years ago

“Absolutely amazing product, service & customer care. I have four numbers and we are about to invest in a branded voice over. Zoe was an absolute star. (5)”

Helpful Report

Posted 4 years ago

“Hannah was patient throughout and kept me informed also sorted the issue as soon as it was possible.”

Helpful Report

Posted 4 years ago

“Hannah is very efficient and extremely professional. I wish she worked with my company.”

Helpful Report

Posted 4 years ago

“I should know about this technology but didn’t and Hannah patiently explain the features and benefits with such expertise and conviction that I felt total confident that it was the right technology and system for us . I don’t think I’ve ever committed to something so spontaneously. Very professional- thankyou. Hannah.”

Helpful Report

Posted 4 years ago

“Easy to set up”

Helpful Report

Posted 4 years ago

“I found Hannah to be very patient and helpful when advising and walking me through the entire set up. Great customer service”

Helpful Report

Posted 4 years ago

“Zoe King was brilliant, provided an excellent customer service. She called and explained the outbound call features, and she was very friendly and very professional.”

Helpful Report

Posted 4 years ago

“Zoe King was patient and helpful when dealing with my query. She emailed the relevant forms to me whilst I was still on the phone to her: an excellent service.”

Helpful Report

Posted 4 years ago

SwitchboardFREE is rated 4.9 based on 1,064 reviews