swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel still not received Ordered 8 January 2025 Current date: 3 February 2025”

Helpful Report

(Cheltenham) - Posted 1 month ago

“For the price you get very little. It isn't very durable looking. The Mondaine rubber strap, similar price, lasted 15 months !!! I doubt this will manage that. Utterly overpriced !!!”

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Posted 5 months ago

“I ordered the Victorinox Nail Clip 580 “Red Edelweiss” Swiss Army Knife from this retailer, despite the fact that it was $12 cheaper at another (US-based) online store who I’ve shopped with in the past. The American retailer did not have it in stock at the time, and I was willing to pay extra because I wanted it as soon as possible. I even paid $15 for the Express Air Courier shipping option, which was only supposed to take 3-4 business days. My shipment did not arrive for a full week, and when it did I received the “Jelly Red” version of the Nail Clip 580 in an unsealed box. That color scheme was priced $6 cheaper than the one I paid for (which was still $13 more than the other place charged). I shipped the wrong version I got back three days ago, but have not yet received my refund. Definitely do not order from this company unless you want to overpay for the wrong product, only to have it delivered behind schedule. I personally will never deal with them again.”

Helpful Report

Posted 6 months ago

Dear Clayton Thank you for your feedback, and we sincerely apologise for the inconvenience caused. We understand your frustration with the delayed delivery and receiving the incorrect item. As we are based in the UK, express shipping to the United States can take up to 7 working days, and we regret any confusion this may have caused. Regarding the wrong product, we apologize for the mix-up. We appreciate your cooperation in returning it, and we can confirm that we've arranged a free return and collection. We are awaiting your preference on whether you’d like a refund or the correct "Red Edelweiss" version sent to you. Kind Regards. Jamie Swiss Store Customer Service

Posted 6 months ago

“Ordered a replacement watch strap for a Mondaine watch and what I got was not fit for purpose. Even took it to a jewellers to see if they could make it work and they told me I would be better to put it straight in the garbage. Waste of my time and money, stay away from this site as what they sell has not been checked and you end up with any old rubbish.”

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Posted 6 months ago

“Girl at the end the phone very helpful but I had to contact you to report that my return item had not been processed after 2 weeks. There was no communication from you especially when I was told you do not stock the item I had returned. Why was I not informed about the situation? It appears your return department is very inefficient and dilatory.”

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Posted 7 months ago

Hi Colin, Thank you for your review, I apologies for the lack of communication from us, this isn't our usual standards as we aim to process all returns within a 7 working day window. I am sorry that this wasn't the case in this situation. Regarding the watch strap size you mentioned, it appears that this particular size is not something we stock. We recommend contacting our customer service team before before returning an item for an exchange, to check the availability. Kind Regards, Jamie Swiss Store Kind Regards

Posted 7 months ago

“Honestly feel like I've bought a nock off even though it cost me £150. It can't hold an edge at all . I'll buy a custom in future”

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Posted 11 months ago

“I have still not received order.”

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Posted 1 year ago

“payed for next day delivery, they never even bothered to send my package out of the warehouse??? friend missed his birthday gift and it was a joint present from multiple people so they were all mad too. swiss store seriously dont care that your spending money on their products and might ship your product if they feel like it.”

Helpful Report

Posted 1 year ago

Hi shaylah, Thank you for your email, I'm sorry to see the system error. Having checked you contacted our team and have now received the order as well as a partial discount for the inconvenience. Kind Regards, Jamie Swiss Store

Posted 1 year ago

“Parcel arrived with only one item inside not two. Main item was a Christmas gift and was the missing one. Manufacturer has still to contact me back.”

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Posted 2 years ago

“Poor delivery time, blamed Royal Mail but they still haven't recieved the item so not buying that excuse. Still waiting for order”

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Posted 2 years ago

“Paid extra for engraving only for product to turn up unengraved and when contacted no response. Very poor, avoid.”

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Posted 2 years ago

“i sent this e mail over a week ago and still have ad no reply.. "A friend of mine recommended your services for a retirement gift for a colleague following 20yrs of service. Whilst I love the quality and craftmanship of the knife and engraving, I wanted to express my disappointment with the inadequate packaging and subsequent effects of this which was far below a service I would expect after spending this amount of money. The item was sent within a flat thin cardboard pack, with no wrapping at all around it, the knife was inside sent inside a small box which was squashed in transit and the knife itself was loose and had come out of its small thin box. Your team need to re think how they present and delivery such items which should be known for high standards, packaging should be minimal , but it should be designed to protect the valuable items enclosed. Some small amount of paper wrappings around , or sturdy box would have protected this. I am presenting the gift later today, and a shame that’s its now within a creased squashed Swiss branded box. I would appreciate an explanation for this". Regards Dermot Sullivan”

Helpful Report

Posted 2 years ago

Thank you for your feedback - you will hopefully by now have seen our reply and resolution, it looks like you had 2 different email addresses, we've copied in our original response to the second email address. We have escalated the packaging issue to the warehouse and have since resolved it, so I do appreciate you contacting us. Many thanks, Jude

Posted 2 years ago

“Terrible service, three times I tried to pay for some spares for my Felco secateurs and each time they refused my transaction leaving me with no alternative but to pay £10 extra for the same parts from Amazon.”

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Posted 3 years ago

“Product doesn’t work. Wouldn’t mind discussing with Swiss store. Thanks”

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Posted 3 years ago

“You sent me the wrong item and then expected me to go to the post office to send it back to you! Hilarious.”

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Posted 3 years ago

Hi Al, It was a mistake with the watchstrap, our apologies. We had realised the error before you had received the parcel hence the phone call to advise. It's a free returns process and it could have been dropped in a post box if preferred. Mistakes, albeit rare, do happen and we thought it best to contact you to resolve it as quickly as possible. Again, I apologise for any inconvenience caused. Best wishes, Jude Customer Service

Posted 3 years ago

“16 days to deliver and then an additional 22 Euro payment !!!!! For my nephew to collect his birthday present in the Netherlands. Absolutely shocked! That is more than half the cost of the item!! Wish I had never ordered the Swiss knife! Don’t understand why this item could not have been sent via an EU store...!”

Helpful Report

Posted 3 years ago

Hi Nadja, Unfortunately this is completely out of our control. Since the UK left the EU any parcel going to a European country is subject to import taxes and these taxes are set by the receiving country. We are based in Cheltenham in the UK and don't have multiple stores, everything we sell is direct from our warehouse which enables us to do the engraving for you. When you enter the delivery address at checkout, the screen should warn you that local import taxes are applicable but it's very difficult to predict what these are. With regards to shipping to Europe we have a faster service or the £6.75 service which takes approximately 10 working days. I've refunded the postage charge for you. Best wishes, Jude

Posted 3 years ago

“It is now 17/1/21 and my order has not yet arrived. Please look into this for me. Regards Paul Hughes”

Helpful Report

Posted 4 years ago

Hi Paul, Tracking shows that this was sent to you on 23 December, as it's been some time without an update I am assuming it has been misplaced over the Christmas period. We don't have the exact colour in stock but I have arranged for the closest match to be sent to you. If you're not happy with it, we do have a free returns service. Best wishes, Jude Customer Services

Posted 4 years ago

“I am very disappointed, my item was due to arrive last week and I haven’t received it. I opened two requests and an email to get any information on where my product is and its status and no one responded.”

Helpful Report

Posted 4 years ago

I'm very sorry that you have not yet received your order, I've checked via the delivery company and it is on it's way to you in Kuwait but has been held in Belgium on route to you. It does take some time via Landmark to reach you and we have sent your tracking information to you - perhaps you might see it in your spam folder? I will email you again directly with an update and some alternatives to resolve the situation. Best wishes, Jude Customer Services

Posted 4 years ago

“Don’t offer a gift wrap service if there is no quality control check. Refunding the cost and giving a 10% discount is shutting the stable door after the horse has bolted. It lets you product down. Learn the lesson.”

Helpful Report

Posted 4 years ago

Hi Noel, Sorry you werent happy with our gift wrap service. We normally have consistently positive feedback regarding the service, however on this occasion it would seem that we have not hit our usual standard. We have refunded the cost, plus applied a 10% discount to your order as you've outlined. We will also look at our processes and the staff members for that day have been reminded of the need for quality control. Many thanks Matt

Posted 4 years ago

“Great product but notification of delivery is abominable So I would think twice if I bought from there again”

Helpful Report

Posted 4 years ago

Hi Stephen, we have now moved to a fully tracked service, which offers various options including safe place, etc. Many thanks - Matt

Posted 4 years ago

swiss-store.co.uk is rated 4.8 based on 1,979 reviews