swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,970 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a personalised Wood Huntsman for my husband's birthday and was so happy with it. Great quality and fantastic customer service; helped me with an issue with my delivery address within couple hours of my email.”

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Posted 1 year ago

“Great service with no problems”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“After an initial problem where the casing on my knife was scratched, the customer service team (Sue) was all over it. I emailed To let them know I wasn’t happy with the knife and they sent me a returns slip to send it back. Sue then called me to check the tracking number so that she could make sure it had made it back to their warehouse. Within an hour another knife had been engraved and shipped to the address of the recipient. This is what good customer service looks like.”

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Posted 1 year ago

“Best price around for wat I was looking for, superb delivery time.”

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Posted 1 year ago

“Great Product. Thanks”

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Posted 1 year ago

“Very prompt delivery. Watch strap was as expected and easily fitted.”

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Posted 1 year ago

“Brought one of the small knives came in a holder so it won't make holds in your pockets.You know that you are getting a good product from victorinox”

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Posted 1 year ago

“Excellent service from a terrif company”

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Posted 1 year ago

“Received my order very quickly and it's beautiful.”

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Posted 1 year ago

“Excellent product great communication all in all I would highly recommend swiss-store.co.uk”

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Posted 1 year ago

“Ordered the day before bank holidays and received it engraved on the Tuesday!!! Outstanding service and beautiful item that my son will always treasure.”

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Posted 1 year ago

“My wife has just purchased a 2022 Damascus Swiss arm knife limited addition. She also had my name inscribed on it as well for my 70 th Birthday. Many thanks to Swiss Store especially Jackie who had to sort an adjustment to my order Many thanks Ian Tilley”

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Posted 1 year ago

“Brilliant service, ordered a mini champ, turns out it was too mini for my personal liking, however absolutely nothing wrong with the item and received quickly. Sent an email regarding returning the item, very quick response with instructions on how to return the item effortlessly and for free. Will be ordering a different item very soon.”

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Posted 1 year ago

Hi David, Thank you for your kind words and 5 star review! It's great to hear that our return instructions were quick and clear. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Beautiful design, great choice of text style and location for personalisation. This was given as a gift and gratefully received.”

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Posted 1 year ago

Hi Sarah, Thank you for your 5 star review! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Very helpful staff on the phone and face to face”

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Posted 1 year ago

Hi Richard. Thank you for your review and kind words about our team. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Prompt delivery of Mondaine watch strap and exact fit”

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Posted 1 year ago

Thank you for your 5 star review! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent, quick & very professional service.”

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Posted 1 year ago

“Good selection of products at reasonable prices.”

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Posted 1 year ago

“Got bag which is very high quality promptly- sadly the small bag which comes with the bag was not delivered with the bag - we were told we would get a new bag sent out- and a confirmation email sent - sadly we have not received any confirmation email and l hope that we will get the other bag too. I trust that this will be an innocent oversight and l have every confidence that this will satisfactory conclude. Otherwise a super service l would recommend!”

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Posted 1 year ago

swiss-store.co.uk is rated 4.8 based on 1,970 reviews