swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive for what we received, my order put the item into the basket and wasn't aware that there were different sizes and tool option. So as a complete novice to this she ordered the wrong item which can't be returned as it was also personalised. BE CAREFUL.”

Helpful Report

Posted 6 months ago

Hi Ashley I'm sorry to hear you ordered the wrong engraved product. Please be advised that you can return it to us despite it being personalised. I will email you directly with the returns information for you your order. Many thanks Kind regards Sue Customer Service

Posted 6 months ago

“Very pleased with the service and pricing from start to finish. Thanks”

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Posted 6 months ago

“I'm so thrilled with my purchase, and very pleased with the efficiency with which my order was dealt with it was beautifully engraved and sent out within a couple of days. There was a small issue with the pouch I ordered and how the friendly and helpful staff dealt with and fixed the issue was reassuring. I would absolutely order from this site again 10/10.”

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Posted 6 months ago

“Good product except the barcode sticker caused a problem with the lovely box.”

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Posted 6 months ago

“Straight forward transaction, easy and fast. Absolutely delighted with my alox cadet and the free gift of a sharpening stone. Will definitely be using this store again.”

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Posted 6 months ago

“Excellent service and swift delivery. Great product (penknife)..”

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Posted 6 months ago

“Great service. Fantastic products from victorinox and beautifully engraved for ours son’s 33rd birthday. He loves it. Thank you.”

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Posted 6 months ago

“I bought a Wenger backpack. It was easy to order and was dispatched quickly, excellent product, happy customer!”

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Posted 7 months ago

“Easy to use ordering site, and the three rucksacks (Legacy 16” Laptop Backpack) arrived on time and as stated. I, and my two colleagues, were pleased with the quality of the bags.”

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Posted 7 months ago

“Honestly feel like I've bought a nock off even though it cost me £150. It can't hold an edge at all . I'll buy a custom in future”

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Posted 7 months ago

“Had my little Swiss knife taken at Indian border control. Perfect replacement”

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Posted 7 months ago

“Speedy delivery”

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Posted 7 months ago

“Great product, quick delivery and all very easy. Thank you.”

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Posted 7 months ago

“I cancelled my order as I had made a mistake but I found the customer service department very helpful.”

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Posted 7 months ago

“This is my second purchase of this same rucksack. The first one had lasted well but had come to the end of its natural life for me (about 10 years). For me the size and design is perfect. I have a 16” laptop plus various needed small accessories. The pockets are extremely flexible and having two drinks container ones is great for reusable water and coffee containers. It is well made throughout which makes it good value as it will last well.”

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Posted 7 months ago

“Ordered without any issues & communication excellent, came in time too. Love the product wanted one for some time. Prefer the metal strap to the new coloured ones.”

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Posted 7 months ago

“Very good service. Item delivered next day. Will use again!”

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Posted 7 months ago

“Amazingly fast delivery of a Mondaine genuine leather watch strap. Totally trouble free shopping.”

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Posted 7 months ago

“High quality backpack, perfectly padded to protect my PC 😊”

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Posted 7 months ago

“Excellent service. I ordered the Victorinox Rescue knife online as I am in a Mountain Rescue team. Just after I had ordered I realised that a replacement toothpick was available for my much treasured Victorinox Hunstman, bought for me by a wonderful lady over thirty years ago. A quick phone call to your customer services and the lady I spoke to took payment for the replacement toothpick and arranged for the items to be posted out together. Your colleague also provided details of a company who ship knifes back to Victorinox for servicing for a very reasonable price. The Huntsman is due some TLC as it's served me so well for many years. The Rescue Knife is a great bit of kit and the glow in the dark element is not only extremely practical for night operations but has a real 'wow' factor.....it's like magic 😀 Keep up the great work Swiss Store”

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Posted 8 months ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews