swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I last had a replacement strap for my Mondaine watch 4/5 years ago with another company which required the watch to be sent to them as "you will find the strap difficult to fit". With Swiss Store it was a breeze as they included in the strap price a very neat gadget to release the pins on either side. All done for half the price in a couple of days compared with a couple of weeks in the past”

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Posted 2 years ago

“Great company to buy from. Items are top quality and customer service is excellent.”

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Posted 2 years ago

“Thank you so much. I ordered the Swiss Army Card (from Australia) to be delivered to my sister in the UK. It arrived well in time for her birthday, as promised. She was absolutely thrilled and I'm sure she will get as much use from hers as I do from mine. Thank you again for your prompt and courteous service. I have no hesitation in recommending your company to anyone looking to order your products.”

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Posted 2 years ago

“ordered a part for a bamix and it arrived very quickly good price also”

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Posted 2 years ago

“At last I am replying to your request as I have been saving my brilliant new Swiss secateurs to check my roses now that they are shooting fast. Excellent sharp cut , easy to use after very good help from a video sent by one of your staff when I had difficulty knowing how to open the blades. I really appreciated this personal touch from this member of your staff . I think these secateurs are perfect for my work in my garden. My thanks Janet Young”

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Posted 2 years ago

“Great service thank you.”

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Posted 2 years ago

“Great products fast service and, wonderfully, actual people on an actual phone that actually want to help. This firm is great I will definitely recommend them to friends. Well done.”

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Posted 2 years ago

“I've owned a few of these knives. Excellent quality. I'll try not to lose this one!”

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Posted 2 years ago

“Beautiful knife with fantastic engraving and arrived the next day intime for my son’s birthday.”

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Posted 2 years ago

“Easy and perfect to deal with, I would highly recommend.”

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Posted 2 years ago

“Great Service, Great Products !!!! Thank you.”

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Posted 2 years ago

“i sent this e mail over a week ago and still have ad no reply.. "A friend of mine recommended your services for a retirement gift for a colleague following 20yrs of service. Whilst I love the quality and craftmanship of the knife and engraving, I wanted to express my disappointment with the inadequate packaging and subsequent effects of this which was far below a service I would expect after spending this amount of money. The item was sent within a flat thin cardboard pack, with no wrapping at all around it, the knife was inside sent inside a small box which was squashed in transit and the knife itself was loose and had come out of its small thin box. Your team need to re think how they present and delivery such items which should be known for high standards, packaging should be minimal , but it should be designed to protect the valuable items enclosed. Some small amount of paper wrappings around , or sturdy box would have protected this. I am presenting the gift later today, and a shame that’s its now within a creased squashed Swiss branded box. I would appreciate an explanation for this". Regards Dermot Sullivan”

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Posted 2 years ago

Thank you for your feedback - you will hopefully by now have seen our reply and resolution, it looks like you had 2 different email addresses, we've copied in our original response to the second email address. We have escalated the packaging issue to the warehouse and have since resolved it, so I do appreciate you contacting us. Many thanks, Jude

Posted 2 years ago

“Great to deal with, Found the little blighters at long last. Very happy”

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Posted 2 years ago

“Quick delivery. Superb quality item.”

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Posted 2 years ago

“I had problems making a payment after placing the order, so emailed for help. I received a reply over the weekend with an alternative link to a payment method and this went through fine. The knife supplied is in a box and looks first class. The engraving quality is excellent - it will be interesting to see how long it lasts. All in all a good experience after my initial frustration.”

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Posted 2 years ago

“It was super fast delivery.Unfortunately to the wrong address.They got my name right but my item went to someone half a mile away..Luckily I’ve a great Postie who found it for me.”

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Posted 2 years ago

“Very professional staff first class service”

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Posted 2 years ago

“Easy to navigate website with a great product choice and fast delivery. Great value and service overall:)”

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Posted 2 years ago

“Absolutely spot-on. Thank you Swiss Store”

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Posted 2 years ago

“Excellent service. I really impressed with all the little touches as a signed document with your purchase and who picked the product for you. Fast delivery and a direct number to speak to someone! Wish all companies could adopt your quality of service. I first bought the Victory Knox knife that is in excellent condition, so happy with my purchase. I then ordered the knife sharpener and again the same brilliant service. I would recommend your store to everyone I know. Thanks Vincent”

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Posted 2 years ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews