swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift delivery, helpful customer service when I rang with a query. SAK alox very nice and free whet stone is very good indeed.”

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Posted 6 years ago

“I recently purchased a Victorinox INOX watch. After reading so much about the reliability and robustness of these watches I was disappointed to find that on arrival mine didn't work. A quick phone call to Swiss Store's friendly and helpful customer service person resulted in a swift arrangement for return and -- because the experience had left me somewhat disenchanted with the INOX watch -- a complete refund. It just shows that even when a purchase isn't successful for some reason -- and the fault in this instance wasn't Swiss Store's fault and I imagine is pretty rare to Victorinox products -- superb customer service still counts for an awful lot.”

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Posted 6 years ago

“We purchased one of your swiss Army Knives for our great nephew who is just moving up to the Boy Scouts and had his name engraved on it. Wow! was he pleased, a real birthday treat Thanks”

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Posted 6 years ago

“Excellent service, prompt delivery and friendly helpful staff.”

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Posted 6 years ago

“Great website and fast delivery.”

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Posted 6 years ago

“The watch i ve got is amazing , good quality .”

swiss-store.co.uk 4 star review on 16th January 2018

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Posted 6 years ago

“Swiss-Store had just what I wanted. After buying & returning what I thought would fit off Amazon, Swiss-Store came to my rescue with the Victorinox original.0”

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Posted 6 years ago

“swiss-store were the only UK store that I was able to find the limited addition victorinox knives at competitive prices (and in stock). They also offer a engraving on the main blade to personalise it. Very happy with the engraving and the speed of delivery.”

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Posted 6 years ago

“Items were competitively priced and delivered quickly, best of all, I had a free sharpening stone too.”

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Posted 6 years ago

“Good website,good communication,good product at a good price,fast delivery 📦 great company to deal with!will use again,thanks”

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Posted 6 years ago

“I ordered a knife with a personalised blade for my partner for Christmas, it came the next working day and he was over the moon! He even went as far as to say it was the best present he’s ever had.”

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Posted 6 years ago

“Excellent service delivering an excellent product. Carelessly surrendered mine to US airport security -immediately bought another, cannot live without. Have used mine almost daily for many years.”

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Posted 6 years ago

“TERRIBLE SERVICE! I ordered a multi-tool for my husband for Christmas. The website said it would be here by Friday before Christmas but it did not arrive. When I called I was told international delivery is 7-10 working days even though the website says 5-7 working days and at checkout it specified Friday 22 Dec as the latest delivery date. They resent one to the place we were staying at over Christmas. But, this was sent to the wrong address and Swiss Store would not get back to me in a timely fashion. By the time it was delivered we were no longer there. I finally got the original one THREE WEEKS after I ordered it. I replied to the customer service "Your Opinion Matters" email last week but no reply from the Swiss Store. Absolutely terrible experience - I wouldn't order from this company ever again.”

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Posted 6 years ago

Apologies for the delay on your parcel, our international service has had some issues with deliveries to Ireland, this how now been resolved. If there is anything further we can do please get in touch. Thanks Matt

Posted 6 years ago

“Order placed over the phone, for a small penknife which it seems the shops on the high street are now reluctant to sell. There was no time wasting and no hassle. I didn't have to work through a menu of options (press 1 for..... , press 2 for....) because I was able to get directly through to another human being! That's rarity these days. Order, albeit diminutive in size, arrived with the following postal delivery.”

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Posted 6 years ago

“Shipping my order”

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Posted 6 years ago

“Very simple store with a nice website. I love the home page because it shows different products with nice surroundings in each picture. Good variety of products.”

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Posted 6 years ago

“Beautiful knife (we chose the blue climber's penknife) - as a gift for our son. His name has been put on it, looks great. Service was second to none - item delivered very quickly. Very impressed. Thanks”

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Posted 6 years ago

“Product exactly as described,well packed and the speed of service could not be bettered”

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Posted 6 years ago

“Very quick delivery. Great product and a free gift!”

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Posted 6 years ago

“Fast delivery of a lovely wee knife, nicely printed with name and beautifully gift-wrapped. My 10 year old grandson was absolutely thrilled with it on Christmas morning!”

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Posted 6 years ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews