swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality engraving. Product replaced immediately, but replacement product also had very poor quality engraving. Are things not checked before sending out? Very disappointing, especially as priority service had been paid for to ensure delivery in time for a birthday. As 2 products had to be sent back for the same problem, it was not received on time.”

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Posted 5 years ago

“Good quality product and brilliant service”

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Posted 5 years ago

“Delivery was very fast and the products were just as expected.”

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Posted 5 years ago

“Excellent quality and service”

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Posted 5 years ago

“Great customer service, very rapid delivery of my Victorinox.”

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Posted 5 years ago

“Product, delivery and packaging were all excellent. Would definitely use this company again.”

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Posted 5 years ago

“I placed an order and the product ordered was promptly delivered - perfect.”

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Posted 5 years ago

“Great product and quick delivery”

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Posted 5 years ago

“Ordered a replacement watch strap for my mondiane watch and everything was extremely professionally dealt with. I received the strap with a free tool to help fix the strap onto the watch and this made it easy to administer. Thanks”

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Posted 5 years ago

“I ordered two knifes for about 330 GBP on Nov. 17th. It was shipped the same day. I asked for tracking and the number was provided almost immediately. So far so good. However, since the 23th of November there is absolute no movement on the tracking info. Since more than a week now I try to get in contact with the customer service via sophie@outdoor365.co.uk as well as customerservice@outdoor365.co.uk, but thus far did not get a reply at all. That is rather dissappointing and not good customer service at all. Why are my e-mails ignored? I thought it would not be a problem to receive the items in time for Christmas, but it seems that I have to reorder them somewhere else. Not mentioning the high amount of money that I already paid. It really looks like the package got lost during shipment and there is absolutely no response from the customer service. Don't know what else I can do to get in contact with Swiss-Store. Therefore at least two thumbs down for me for this web shop. That is not how you treat customers. PS:Today (9th of December) I finally got a response when I filed a request through my account. I will see how the problem will be handled and revise my review accordingly. PS: Swiss-Store customer service sent a replacement with UPS express shipping and today (19th of December) it still arrived in time for Christmas. That is great. For everyone having issues with an order I would suggest to get in contact via the personal Swiss-Store account and file a request for the respective order. Then you will receive a reply within one day, which is great. Therfore I revise my Review to five stars now, because they sent a replacement order without any hesitation!!”

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Posted 5 years ago

Hi Michael, I am sorry there has been issues with the delivery. It sounds to me like it has gone missing in the post. I have emailed you to confirm your delivery address, so we can resend this to you on UPS so you would have it for Christmas. I have also spoken to my team about this to make sure emails are replied to. Many Thanks, Sabina

Posted 5 years ago

“Initially the product was out of stock BUT Swiss-store emailed me when product was now available and I received my lovely pocket knife 2 days later. Great shopping experience”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Perfect, effortless transaction. Fast delivery. No complaints.”

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Posted 5 years ago

“Great service. Prompt & accurate. Would definitely use again”

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Posted 5 years ago

“Delivered speedily - great product, excellent quality and weight and very pleased with the engraving of my godsons name. Sure it will be a wonderful present on Christmas Day.”

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Posted 5 years ago

“Easy to use website, very prompt service, item was well packed and arrived in good time. What more could one wish for?”

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Posted 5 years ago

“Excellent service, item well packed and engraved to order. Recommended.”

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Posted 5 years ago

“Excellent service. Very prompt delivery of my purchase. Thank you.”

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Posted 5 years ago

“Speedy delivery and item was as advertised”

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Posted 5 years ago

“Very efficient - I have a Mondaine watch. They seem to work for every, but have to replace the strap every few years. This time ordered online from Swiss Store. No-one in my neck of the woods stocks them! Shropshire. A tool for changing the strap included, but my arthritic hands cannot cope. A helpful local jeweller does this for me for a minimal charge. Must now be the third time. A hint for anyone else in the same position.”

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Posted 5 years ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews