swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,932 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, quick delivery”

Helpful Report

(Cheltenham) - Posted 2 months ago

“I have a small white-face MONDAINE wrist watch, that I bought in 2014 and wear all the time, both in the office, for leisure, and for manual tasks like repairing machines and digging the garden. It is very reliable, but has a smaller (30mm) face than most current Mondaine men's watches, and it needs a 16mm wide watch strap when the old strap eventually wears out. These are difficult to obtain in high-street stores, (often being too short for a man's wrist and not always of good quality) but Swiss Store can supply a high quality, genuine Mondaine leather watch strap very speedily. I am happy with the excellent fit and quality of my new watch strap from Swiss-Store. The website was clear and inforrmative, the order process easy, and the speed of delivery was 5-star. The cost was a bit high compared with high-street offerings, but this is a high quality product and you get what you pay for.”

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Posted 2 months ago

“Excellent product as always, beautifully engraved and quickly delivered. Our granddaughter is delighted with the knife, and hopefully she will treasure it for years to come. Many thanks.”

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Posted 2 months ago

“Excellent. I ordered a watch strap for Mondaine watch. There was a very good selection to choose from and it was delivered two days later”

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Posted 2 months ago

“Perfect! Bought for my son for Scouts and had it engraved in memory of his Grandad. Perfect present.”

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(Cheltenham) - Posted 2 months ago

“Excellent.”

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Posted 2 months ago

“This is the second personalised knife I have bought. Both times the product and service have been excellent.”

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Posted 2 months ago

“Excellent service bought as gift for my Son”

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Posted 2 months ago

“Was searching for the perfect university student bag for my daughter and we found a great selection, plus the one we eventually bought, which was just perfect, even having a tag with her name on it!”

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(Cheltenham) - Posted 2 months ago

“I ordered the Victorinox Nail Clip 580 “Red Edelweiss” Swiss Army Knife from this retailer, despite the fact that it was $12 cheaper at another (US-based) online store who I’ve shopped with in the past. The American retailer did not have it in stock at the time, and I was willing to pay extra because I wanted it as soon as possible. I even paid $15 for the Express Air Courier shipping option, which was only supposed to take 3-4 business days. My shipment did not arrive for a full week, and when it did I received the “Jelly Red” version of the Nail Clip 580 in an unsealed box. That color scheme was priced $6 cheaper than the one I paid for (which was still $13 more than the other place charged). I shipped the wrong version I got back three days ago, but have not yet received my refund. Definitely do not order from this company unless you want to overpay for the wrong product, only to have it delivered behind schedule. I personally will never deal with them again.”

Helpful Report

Posted 2 months ago

Dear Clayton Thank you for your feedback, and we sincerely apologise for the inconvenience caused. We understand your frustration with the delayed delivery and receiving the incorrect item. As we are based in the UK, express shipping to the United States can take up to 7 working days, and we regret any confusion this may have caused. Regarding the wrong product, we apologize for the mix-up. We appreciate your cooperation in returning it, and we can confirm that we've arranged a free return and collection. We are awaiting your preference on whether you’d like a refund or the correct "Red Edelweiss" version sent to you. Kind Regards. Jamie Swiss Store Customer Service

Posted 2 months ago

“very good product. well engraved”

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Posted 2 months ago

“My order was delivered in a very prompt manner and is of top class quality.”

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Posted 3 months ago

“Thank you perfect item, speedy delivery as well”

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Posted 3 months ago

“Great job and many thanks”

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Posted 3 months ago

“Ordered a replacement watch strap for a Mondaine watch and what I got was not fit for purpose. Even took it to a jewellers to see if they could make it work and they told me I would be better to put it straight in the garbage. Waste of my time and money, stay away from this site as what they sell has not been checked and you end up with any old rubbish.”

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Posted 3 months ago

“Quick and efficient transaction.”

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Posted 3 months ago

“I am happy with the product. Extremely good and quality makes you think to buy another bag”

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Posted 3 months ago

“Just excellent, good quality. spot on.”

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Posted 3 months ago

“Excellent service - super quick delivery .”

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Posted 3 months ago

“I am very impressed with the setvice I received. I mistakenly orgered the wromg size strap which I returned and received the correct size promptly with no problem. I am now happily wearing my Mondaine watch.”

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Posted 3 months ago

swiss-store.co.uk is rated 4.8 based on 1,932 reviews