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swiss-store.co.uk Reviews

4.8 Rating 1,924 Reviews
97 %
of reviewers recommend swiss-store.co.uk
4.8
Based on 1,924 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read swiss-store.co.uk Reviews
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Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

Anonymous
Anonymous  // 01/01/2019
Great products and service. Can recommend
Helpful Report
Posted 3 years ago
Quick delivery. Product good quality.
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Posted 3 years ago
Wanted a pair of Felco secateurs for sometime. Narrowed search to Felco Model 4 and Swiss Store had them at a very competitive price. Ordering was simple and delivery quick. Very pleased.
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Posted 3 years ago
Great shopping experience
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Posted 3 years ago
Highly recommended! Customer service A+ Quality A+
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Posted 3 years ago
Very good service and the item arrived the next day. This was the cheapest place for this item as well
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Posted 3 years ago
Fantastic - use it all the time!
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Posted 3 years ago
Always good quality products, but all products should come packaged as mine didn’t as a gift it looked like a eBay second hand present
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Posted 3 years ago
Hi Shaun, the pouches come direct from Victorinox unpackaged, we package them for minimal damage whilst trying to reduce our use of single use plastic, I hope it doesn't detract from the purpose though.
Posted 3 years ago
Ordered an engraved penknife on day one and received it in perfect order on day two. What's not to like?
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Posted 3 years ago
Excellent product. This is a replacement for the same model, which finally wore out after several years of use on my back. I cycled thousands of miles with it through all weathers including a fair bit of snow. Enough pockets to keep small items separately but large enough to hold and protect my laptop, even surviving a fall onto tarmac at nearly 30mph.
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Posted 3 years ago
Super fast delivery. Excellent service.
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Posted 3 years ago
16 days to deliver and then an additional 22 Euro payment !!!!! For my nephew to collect his birthday present in the Netherlands. Absolutely shocked! That is more than half the cost of the item!! Wish I had never ordered the Swiss knife! Don’t understand why this item could not have been sent via an EU store...!
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Posted 3 years ago
Hi Nadja, Unfortunately this is completely out of our control. Since the UK left the EU any parcel going to a European country is subject to import taxes and these taxes are set by the receiving country. We are based in Cheltenham in the UK and don't have multiple stores, everything we sell is direct from our warehouse which enables us to do the engraving for you. When you enter the delivery address at checkout, the screen should warn you that local import taxes are applicable but it's very difficult to predict what these are. With regards to shipping to Europe we have a faster service or the £6.75 service which takes approximately 10 working days. I've refunded the postage charge for you. Best wishes, Jude
Posted 3 years ago
Excellent customer service and order was received very quickly. Engraving was beautiful.
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Posted 3 years ago
Replacement strap for Railway watch identical to original. Arrived promptly with fitting tool included. Excellent service - thank you.
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Posted 3 years ago
Have used Swiss-store.do.uk for both spare parts and new product and im both cases they’re responsive and generally excellent. Recommended.
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Posted 3 years ago
Excellent and efficient service.
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Posted 3 years ago
Prompt and efficient service
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Posted 3 years ago
Really good service. Initially ordered the wrong knife and had to return it. The returns policy is very easy and straight forwards to follow. Correctly ordered knife was dispatched by return. Excellent friendly service from Customer Services. Would highly recommend.
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Posted 3 years ago
I always buy Swiss backpacks for myself. The products are always great and last years. Only down side to the model I got this time, is that the zipper pulls are all metal and they jigle a lot when I am walking.
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Posted 3 years ago
Great purchase, very fast delivery. Thank you
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Posted 3 years ago
swiss-store.co.uk is rated 4.8 based on 1,924 reviews