swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving a confirmation and tracking number I was contacted to let me know it was out of stock. As this was a Christmas present I was keen to get the issue resolved quickly but the customer service team were slow to respond to questions (I had to prompt a response via the online form) and did not answer most of my questions about the suggested replacement product. Eventually I agreed to an alternative without the answers to my questions as I was not sure if it would arrive in time otherwise. Overall the product was fine but the customer service was slow and they did not answer my questions.”

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Posted 2 years ago

“Very swift service and an excellent range of penknives. The inscription service is especially good.”

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Posted 2 years ago

“The strap I ordered for a Mondaine watch was delivered promptly before Christmas, the person gifted was pleased, I found the price competitive and I would order again without hesitation from this company.”

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Posted 2 years ago

“I bought a small knife as a Christmas gift, the page was easy to navigate and the product arrived very well packed. Delivery was a little slow but probably due to the time of year”

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Posted 2 years ago

“Fast delivery and best price!”

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Posted 2 years ago

“Quick delivery, bought two as Christmas gifts, both beautiful designs and both receivers very happy with them.”

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Posted 2 years ago

“Excellent product and speedy delivery! We looked at a few stockists of Swiss Army knives but were put off by reviews mentioning poor customer service and slow or even no delivery! We chose Swiss-store because the reviews were so much more positive. It was a good decision because not only was the delivery swift but also we had been updated at each step of the process. We would thoroughly recommend this company.”

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Posted 2 years ago

“Great products and fast delivery. Thank you.”

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Posted 2 years ago

“Bought my 12 yr old twin granddaughters a couple of Swiss army cadet knives. They love them. Use them for crafting and for whittling wood when we go for walks in the woods.”

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Posted 2 years ago

“Bought it for my son for Christmas he’s really happy with it, he loves the great outdoors and camping etc…the only downside is for the price and quality it would’ve been nice if it came in a nice presentation box”

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Posted 2 years ago

“I bought a credit card tool including knife, scissors etc. The workmanshio is first class. I was able to put on an ingraving for my Dad's 90th birthday. I had to use @ instead of at because 15 characters were one too few. An option for a couple more letters would have been good. Apart from that, outstanding.”

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Posted 2 years ago

“Prompt service. Excellent quality. Competative price.”

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Posted 2 years ago

“Amazing customer service! Item arrived super-fast, and looks excellent. Very pleased!”

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Posted 2 years ago

“The wrong item was sent but the customer services team were helpful in sorting a refund and I got the money back very quickly.”

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Posted 2 years ago

“Arrived ahead of time and great service.”

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Posted 2 years ago

“Very happy with the Victorianox Spririt XC I purchased. Great price and beautifully engraved! Really can't recommend highly enough.”

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Posted 2 years ago

“This was bought as a Christmas gift for my daughter. It arrived very quickly and the personalisation on the handle is lovely.”

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Posted 2 years ago

“The item I ordered for a Christmas Present, was packaged well and sent very promptly with lots of updates. No problems so a happy customer.”

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Posted 2 years ago

“Swiss Store supplied me with a new strap for a Mondaine watch. It is a genuine part and price and delivery times were good. Would definitely use them again.”

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Posted 2 years ago

“As advertised and described, very happy”

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Posted 2 years ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews