swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 1,924 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a Swiss army knife for my husband for father's day,and had it engraved for him. The product arrived it was just what I expected. Very good quality and beautifully engraved. Very pleased with my purchase and the product, as was my husband when he received it for a gift. Would definitely order again and recommend Swiss-store. Great service and excellent product.”

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Posted 4 years ago

“bought this for my dad for fathers day and he loves the knife and the engraving and the beautiful leather pouch would recommend this store. only one thing is we didn't receive the free gift of a sharpening stone but I am going to contact them and hopefully they will post one.”

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Posted 4 years ago

“I am very pleased to own 3 swiss army knives. Great quality which outclasses other knives. I am happy about the new variety of knives as well. Though, the red stays the red. Love the classic red grips and the Rangergrip series. I strongly recommend Victorinox.”

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Posted 4 years ago

“Simply superb and uber-fast service! They must have an engraver just sitting there waiting to engrave the moment an order comes in!! Highly recommended.”

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Posted 4 years ago

“Excellent quality product and 5 star customer service! Thank you!”

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Posted 4 years ago

“Don’t offer a gift wrap service if there is no quality control check. Refunding the cost and giving a 10% discount is shutting the stable door after the horse has bolted. It lets you product down. Learn the lesson.”

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Posted 4 years ago

Hi Noel, Sorry you werent happy with our gift wrap service. We normally have consistently positive feedback regarding the service, however on this occasion it would seem that we have not hit our usual standard. We have refunded the cost, plus applied a 10% discount to your order as you've outlined. We will also look at our processes and the staff members for that day have been reminded of the need for quality control. Many thanks Matt

Posted 4 years ago

“Very good quality”

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Posted 4 years ago

“Very pleased with the speed of service and with the high quality product.”

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Posted 4 years ago

“Excellent service from ordering product to receiving in the exact time stated! Thank you!”

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Posted 4 years ago

“Brilliant service. Very good prices.extremely prompt delivery. The usual quality products. I am very pleased with the knife I purchased.”

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Posted 4 years ago

“Great product but notification of delivery is abominable So I would think twice if I bought from there again”

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Posted 4 years ago

Hi Stephen, we have now moved to a fully tracked service, which offers various options including safe place, etc. Many thanks - Matt

Posted 4 years ago

“Ordered a replacement strap for a Luminox. It was price matched to the Luminox website, turned up in 2 days and had the fitting tool enclosed - very pleased with the service”

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Posted 4 years ago

“Prompt & efficient service, watch strap & fitting tool made the replacement process very fast & easy.”

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Posted 4 years ago

“Good site, easy to use and choose. Competitive price and good extras available.”

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Posted 4 years ago

“Service was great. My new knife arrived quickly and is wonderful. My previous knife lasted 12 years before I managed to damage it hopefully this one will do the same or better. Thank you Swiss Store.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Use Swiss Store frequently. Always prompt, price competitive & engraving perfect.”

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Posted 4 years ago

“Arrived quickly Well packed Great product”

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Posted 4 years ago

“Excellent range, competitively priced and delivered quickly.”

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Posted 4 years ago

“In few words, excellent service from ordering to delivery 5 stars. Thank you for your service.”

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Posted 4 years ago

swiss-store.co.uk is rated 4.8 based on 1,924 reviews