Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,600 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swinnerton had the parts I wanted at a good price - a pair of brake blocks and a bottle cage - but the postage charge seemed a bit excessive at £5-99.”

Helpful Report

Posted 3 weeks ago

“I received the items I ordered. Folks responded we I asked how about the shipping. But it did take a long time and received notifications from shipping Co. that didn't agree. But ultimately I received the items I ordered which I could only find in England though I am in USA. So all was good.”

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Posted 1 month ago

“There was a small part missing from an item on a recent order.... after 3 emails I still haven't had a reply.”

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Posted 1 month ago

“I bought a Joe Blow check valve. Price OK, postage was steep and delivery was slow. The check valve has restored my track pump!”

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Posted 1 month ago

“Bike was delivered quickly but brakes not set up properly and rear cable slipping”

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Posted 2 months ago

“Great product, just ridiculously overpriced by about £8.50”

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Posted 3 months ago

“Ordered two items. Email received to say awaiting stock which was fair enough. First part arrived very quickly, almost 2 months later no sign of second part and no response to either emails or contact form to update. Good speedy delivery of in stock item let down by a lack of communication around the other.”

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Posted 4 months ago

“Ok , tbf to Swinnerton cycles the items that I ordered were from America and it turns out that the maker distributer had taken ill so hence back log of orders world wide . I have now received both items in dribs/ drabs and it will be 6 mths come 18/9/24 since ordering. I have been kept informed and offered refunds but as I was not DESPERATE for items I agreed to wait and understood that they could not speed up delivery under circumstances . If you are in a hurry for items I would contact company first on availability ??? But at least I got them and the dynaplug pro racer tool and spare tips are well made , not exactly cheap in price but nothing is now in the cycling business”

Helpful Report

Posted 6 months ago

“This was a tale of two halves. The team couldn’t have been more helpful when we ordered the spare part for an e bike. Unfortunately when we found that it wasn’t needed and returned the switch we were told it was never received. So £50 down the drain I’m afraid. My advice if you return get recorded delivery.”

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Posted 6 months ago

“Disappointed with delivery time.”

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Posted 8 months ago

“I tried with Amazon pay which I have used in the past no go don’t know what the problem is with it, all well with my card . It would also help if you had guides for clothing sizes. Apart from that I’m very happy with Swinnerton.”

Helpful Report

Posted 8 months ago

“Have not received items yet as you are out of stock of one item even though it stated in stock, no offer of you sending what was in stock. Very good price though I would have cancelled order otherwise.”

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Posted 8 months ago

“Hi Swinnerton. I would love to give you 5 stars because the price and item ultimately were great however, the item was originally stating a delivery window of a few days and in stock, only to change to a preorder which delayed delivery by weeks. In addition none of my messages on the 14th/17th and 23rd May via your site were responded to as I did ask to cancel the order as I had sinse been booked on a cycle fit and wanted to ensure the size was correct as crank length could have changed. I sent three messages over a couple of weeks and all were ignored , the item was then delivered. Fortunately my cycle fit did not change crank length so I am happily using the power meter.”

Helpful Report

Posted 8 months ago

“I ordered a stem and saddle but the saddle was later deemed out of stock and delivery not due for 5 weeks. Instead of sending the post separately, they did nothing. However, when I phoned to question this, they acted promptly and I received the post as promised. Generally, I find the service very good but is somewhat behind Merlin, who I often use.”

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Posted 9 months ago

“Received my order with incorrect part. Had to send part back before they would send out correct part. Had to chase up exchange of part and also had to chase up the credit for the postage charges for returning the initial part”

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Posted 9 months ago

“Good prices on the tyres but the webiste is wonky. Unable to pay by paypal due to a random issue with my mobile number??”

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Posted 9 months ago

“Decent pricing, slow and delayed delivery dates and slow progress updates. Eventually arrived but much later than first anticipated”

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Posted 10 months ago

“Got a great deal on a Camelbal bag. Only issue is their comms are very poor - it takes them a week to proces the order for an in-stock item with no order update, no confirmation of despatch. Nothing. Only comms come from the shipping company after they have collected the order a week after you placed the order. Bit odd.”

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Posted 10 months ago

“Great customer service from Will following the progress of my order, the only thing is there seems to be alot of background noise while speaking on the phone e.g banging and talking etc but apart from that happy with my order and the service I received.”

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Posted 11 months ago

“Found a spare part (a rechargeable replacement light for an ABUS helmet) that was seemingly sold nowhere else in the UK. Item took a week to arrive. Disappointingly, it didn’t exactly fit my particular ABUS helmet. That might be no particular fault of Swinnerton — the description of the spare was pretty curt, and other wordier (foreign) sites suggested it would be suitable. In the event, have managed to shoehorn it into my particular helmet by carving out the plastic a little. So a success of sorts — but next time I might call ahead for advice.”

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Posted 11 months ago

Swinnerton Cycles is rated 4.6 based on 4,600 reviews