Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,600 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part I ordered was not in stock and this was not made clear at the time of purchase. I had to wait until the part was sourced from the supplier. If I had known that at the beginning I would have looked elsewhere.”

Helpful Report

Posted 1 month ago

“Sadly my experience of Swinnerton is quite poor. 6 weeks to deliver a single Mountain Bike tyre with no communication or updates.”

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Posted 1 month ago

“I ordered a chainring online. I had a saved address from some years ago which I did not checked properly before completing the order. When I received the email.confirmation I spotted this error. I telephoned the store direct and spoke to someone who updated the address on my order. Unfortunately they'd update the billing address not the delivery address, so the item got sent to my old work address from 4 years previous. My mistake, but I thought if sorted it out when I telephoned. I then had to pay for my old work place to (very kindly) post it onto me. The moral of the story... check your delivery address properly !! A lesson learnt from me, but sloppy from Swinnertons who didn't change the delivery address. Very disappointing 😞”

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Posted 2 months ago

“Lack of contact, it took a month to deliver.”

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Posted 2 months ago

“I pre-ordered a part for my bike - which claimed it would be in stock in 10 days. I received it about 50 days later. I sent multiple emails asking about the delivery time, and also confirming that the part I had ordered was actually the one I needed (it had a somewhat ambiguous title), and zero of my 5 emails were replied to.”

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Posted 2 months ago

“The product was good but the advert was misleading.”

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Posted 4 months ago

“The folks at Swinnerton cycles were very friendly and helpful, but the overall new bike experience was very frustrating. The bike, Ridgeback Errand, as originally delivered was damaged to the point of being unrideable. Swinnerton ordered a replacement from the supplier which was also found to be damaged when they inspected it. Another replacement was ordered and hand-delivered by Swinnerton, which as nice, but then I had a call from them to say they might not have tightened all the bolts, could I check? They were right, those bolts were loose, so i tightened them. When i was setting the bike up for me, I found the mechanism in the adjustable stem had been tighted to the point that it was jammed and wouldn't release. After several calls on how to adjust it, Swinnerton advised I should knock it out with a hammer, which I did. Then it worked fine. Then the split link in the chain was oversized (too wide) causing the gears to jump under power when the split link passes through the rear mech. I couldn't face another series of calls to resolve it, so I've bought a new chain which I hope will solve the problem. To be honest, the majority of these issues could be due to the manufacturer rather than Swinnerton, but if Swinnerton inspect and prepare the bike before sending to the customer I would have expected these issues to be addressed before the bike left the shop. Getting a new bike should be a happy experience, but unfortunately that wasn't the case this time.”

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Posted 4 months ago

“Disappointed with delivery time and lack of communication when I tried to cancel the order. Item arrived as ordered.”

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Posted 4 months ago

“The item was not described correctly, all info correct but should have said that the thru axle didn't fit X Fusion McQueens. Have sent back for a refund but RM have lost the package:(”

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Posted 6 months ago

“Took a very long time to fulfil online order and poor communication on phone”

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Posted 7 months ago

“Negative review for two reasons: the first that the packaging was really poor; the second was that the stickers to be applied to the fenders were not the right size!”

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Posted 7 months ago

“Ordered part from here received nothing to say order was accepted or ti say dispatched item arrived 4 weeks later”

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Posted 8 months ago

“Okay service. But constant emails requesting reviews are very annoying.”

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Posted 8 months ago

“After enquiring by phone with 2 separate people at Swinnerton we were assured the price included the connecting lead . This was not the case. When we queried this we were told it was obvious from the discounted priced that the lead wasn't included. It then took nearly a week to advise us which of two leads we did need before we could order. We chose not to use Seinnerton on this occasion as we felt we had been ill advised in our original purchase. Shame because we like to support smaller businesses but staff need to have accurate product information to pass to customers.”

Helpful Report

Posted 9 months ago

“Took nearly ten days to arrive after much chasing. Expected a much better service since they were not the cheapest.”

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Posted 9 months ago

“Parts missing from my order, it was rectified swiftly but still had to wait for another delivery.”

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Posted 11 months ago

“The Vittoria tyre I purchased exploded off the rim after about 200km of riding. I was doing 50km/h down a straight section of road and damaged my Roval CLX-32 rim beyond usable. I've written directly to Vittoria to request they look at the tyre to find out what the problem could be.”

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Posted 1 year ago

“Happy with purchase but delivery firm missed several delivery dates and even tried to blame us for not being in - when we were!”

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Posted 1 year ago

“Product ordered in August, delivered in December. Item came in and out of stock twice but wasn’t dispatched, had to contact repeatedly for updates.”

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Posted 1 year ago

“Great product line. Good prices. Of the three or four times I've ordered, twice the sent the wrong size. They fixed the problem both times with alacrity and good cheer. But still, it's a disincentive to order again.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, we really appreciate it. We apologize for the two occasions that you received the wrong size. We take all of our customers' experiences very seriously and would love to figure out how we can make things better on our end. Could you tell us more about what happened when you received the wrong size? Is there anything we could have done differently to improve your experience? We are here to help, so please let us know.

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,600 reviews