Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,600 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase, Bontrager R1 tyre, invoiced for Bontrager R1 tyre received Bontrager AW1 tyre”

Helpful Report

Posted 4 years ago

“Order 2 tyres only one sent still waiting for the other to come! Is this efficient service ?”

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Posted 4 years ago

“I saw the bike listed at $2,600 which was the main interest. I knew shipping would be very expensive so that was not a surprise. Still thought it was a good deal. Then AFTER purchasing my bike I was charged an ADDITIONAL $150 currency exchange fee.... THEN my bike shipment was delayed bc Swinnerton did not provide customs with enough information. THEN I was just charged $370 for customs tax..... this bike is becoming waaaayyyy too much money and I haven't even received it yet! Delivery date was listed for 7/8 it's now 7/11 and still no bike but I've paid a ton of money..... scam?”

Helpful Report

Posted 4 years ago

hI Jollen, as previously stated the conversion rate shown on the site is a guide from xe.com your card issuer may have different rate of conversion this is out of our hands. DHL recieved all doccuments required including customs information and you are liable for any import duties above $800 in the USA please refer to you local customs office for details.

Posted 4 years ago

“Excessive delay in deliver and poor response to emails”

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Posted 4 years ago

“Item didn't arrive.”

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Posted 4 years ago

“Truly awful customer service experience. I bought a brand new set of wheels (£350) which arrived severely buckled. Front: 2-3mm, Rear: 3-4mm (not acceptable standards of quality) When I spoke with the owner (Swinnerton) I was clear that my LBS fitted the wheels, the rear wheel was so severely buckled they had to make some tension corrections to enable it to spin freely. I mentioned that I would be sending them on to my local professional wheel builder to be trued. The owner (Swinnerton) then decided to call my wheel builder and was rude and condescending to them on the phone. Said they didn’t know what they were doing etc...frankly fairly obnoxious behaviour directed at someone who had yet to lay a hand on the wheels. Speaking with the owner for what was to be the final time, I confirmed the cost to true the wheels would be around £20 and that the process of returning them was hugely inconvenient and asked politely if we could come to an arrangement. His response was ”send them back to us or you’ll have to front the bill and fix them yourself” and he put the phone down.”

Helpful Report

Posted 4 years ago

“Horrible costumer services. Will never buy from you guys again.”

Helpful Report

Posted 4 years ago

“Truly awful customer service experience. I bought a brand new set of wheels (£350) which arrived severely buckled. Front: 2-3mm, Rear: 3-4mm (not acceptable standards of quality) When I spoke with the owner (Swinnerton) i was clear that my LBS fitted the wheels, the rear wheel was so severely buckled they had to make some tension corrections to enable it to spin freely. I mentioned that I would be sending them on to my local professional wheel builder to be trued. The owner (Swinnerton) then decided to call my wheel builder and was rude and condescending to them on the phone. Said they didn’t know what they were doing etc...obnoxious behaviour and completely wrong end of the stick. Speaking with the owner for what would be the final time, I confirmed the cost to true the wheels would be around £20, that the hassle of having them removed, postage etc of such a large parcel was hugely inconvenient and asked politely if we could come to some arrangement. His response was “send them back to us or you’ll have to front the bill and fix them yourself” and he put the phone down. It amazes me how this store has failed to recognise the basics and importance of brand integrity, and customer loyalty. You’ve lost a customer for life over £20. Can’t imagine they’ll survive much longer with a business model like that.”

Helpful Report

Posted 4 years ago

“Sent the wrong product can’t be bothered with the faff of returning it. Money wasted. Won’t be using you again if you can’t even pick the right product to send me.”

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Posted 4 years ago

“Nothing shipped after 2 weeks, after I emailed to ask where the products were. Once I received the delivery, 2 of the items were still missing. I called, and was told they would be sent the following week. It's a month later and I still do not have them.”

Helpful Report

Posted 4 years ago

“Ordered some bar ends over 8 days ago and still haven't received them. Have chased up the order to be told it's with the courier but the tracking says contact the seller 🤷‍♂️ Was then told they chased the courier but haven't heard anything back”

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Posted 4 years ago

“Dont use DHL. They sent back my part to Bahrain twice and San Diego twice.”

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Posted 4 years ago

“Ordered 2 Hope head Doctors, took 20 days and we got one hope spacer kit. Still waiting for a reply to our email.”

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Posted 4 years ago

“The wrong products were sent, and I made 2 attempts to cancel the order before it arrived, but never heard back from anyone. Rubbish customer service”

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Posted 4 years ago

“Still waiting over 3 weeks but still not Heard nothing from you not even an email explaining what they’re late”

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Posted 4 years ago

Mark Item was shippeed and delivered on the 2nd May 02/05/2020 11:51 Delivered 02/05/2020 07:12 Out For Delivery 01/05/2020 23:37 At Delivery Location 01/05/2020 07:45 Delayed 30/04/2020 14:16 Collected 30/04/2020 10:13 Awaiting Collection

Posted 4 years ago

“Is this a joke that you are asking me for a review? You put the wrong amount on the customs form (924GBP instead of 300GBP) and it cost me an additional $129 in customs fees. You then basically said it was my fault for paying it and you have stopped trying to assist me with DHL. Terrible customer service. At the very least you could have offered me a discount on other products. I actually really liked the Q36.5 gear that I got through you and would have ordered again in the future were it not for this situation. Now I am advising everyone in my various cycling clubs to steer clear of your company.”

Helpful Report

Posted 4 years ago

“Terrible customer service. I ordered from them from the USA, they completed the customs forms incorrectly and cost me an additional $130 in tax. They have provided no help at all in righting the problem that they caused and even went so far as to try and put the blame on me rather than taking responsibility for the issue itself and trying to rectify the situation. Buyer beware, if there's a problem with the order you're on your own with this company.”

Helpful Report

Posted 4 years ago

Hi obviously the 5 emails we have had and we have forwarded correct details to US customs for the matter to be dealt with by them as they have taxed not us. If you had questioned instead of just paying as stated earlier then this would have been resolved straight away now the issue lies with us customs as we have provided all documentation they require.

Posted 4 years ago

“I gave a 1 star purely because of the attitude of the director that spoke to me over the phone. I purchased some hope products which were unfortunately delivered to a totally different address. The Carrie had my address, a sat nav which takes you directly to my address, and a scanner with details of my safe place, also a huge sign under the flats which he left it at of which was not my address, after several confrontations with the carrier I drove to where I was told the courier left it, the courier was there even though I was told he could not go back there as they could not get hold of him, I confronted him at a very safe distance and called him an idiot twice, never swore never abused him and got close to him at all. The lies this courier told his company was unbelievable so much that I have put it in writing to the ceo. Upon trying to let swintertons now what's happened I was met with hostile behaviour from the director who really needs to get his facts correct first. I must say though the gentleman who attempted first to sort this was a pleasure to deal with. Truth be told never judge until you hear the truth.”

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Posted 4 years ago

“I didn’t receive it. I was then told there weren’t anymore in stock as mine was the last one but the item is still on sale and you are taking orders online.”

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Posted 4 years ago

HI apologies but we dont have anyway of checking you order as there are no contact details, stocks are up & down at the moment due to the pandemic and we have been abvle to access some limi9ted stocks from europe with certain items.

Posted 4 years ago

“Delivery said 4-7 days - 14 days later still not delivered not sure I would use the company again”

Helpful Report

Posted 4 years ago

Swinnerton Cycles is rated 4.6 based on 4,600 reviews