Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,589 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,589 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as promised, great service.”

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Posted 3 years ago

“5 *. Very easy and Very quick.”

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Posted 3 years ago

“Excellent service Swinnerton's had parts in stock that I could not find online in Europe. Delivery to me was a bit of a faff given Brexit, but apart from that well happy.”

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Posted 3 years ago

“Great product, best price on the market and speedy delivery - thank you for great service!”

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Posted 3 years ago

“Quick and very easy to order. Item came the very next day.”

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Posted 3 years ago

“Delivered correct item quickly.”

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Posted 3 years ago

“Quick service, 😊 thanks team”

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Posted 3 years ago

“Fantastic service, good prices and quick delivery. Couldn't ask for a better service. Thank you!”

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Posted 3 years ago

“Grateful for the availability of shipping to the USA. Fast shipping via DHL!”

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Posted 3 years ago

“Good price, quick delivery, good communications, just how it should be!”

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Posted 3 years ago

“Swinnerton are a great bike shop and carry a good range of high quality bikes and parts. However, C19 seems to have driven them to be not really want people visiting their stores. They definitely aren’t embracing opening back up. Perhaps they believe that online only is their future.”

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Posted 3 years ago

HI Thank you for your comments and i just want to explain our position we are only a small team and if we get one staff member come infected the whole business shuts, which means we can’t operate and we can service customers & their bikes as well as sell online. Our priority is to keep all our staff and customers as safe as possible and although a lot of people seem to think that sine the 19th July the world is back to normal, Its not! Locally in the past 2 weeks 2 local bike shops have had to close due to staff members catching Covid-19. So we are being cautious in our return to normal operation but we are also still at 60% the normal stock depth that we normally carry so browsing is restricted as areas of the shop are now holding boxes rather than show room space as we are having to purchase in bulk to hold stock in what few bikes we have. I hope this answers a few of your questions and by no mean although the online business is stronger than ever our bricks & mortar shop is still our priority to deliver the best customer service.

Posted 3 years ago

“Bike delivered quicker than expected and was easy to set up.”

Swinnerton Cycles 5 star review on 27th July 2021

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Posted 3 years ago

“The mudguard repair kit worked a treat.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great quick service”

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Posted 3 years ago

“All good - thanks”

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Posted 3 years ago

“Part arrived in good time & now in use on bike.”

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Posted 3 years ago

“Rubbish customer service every time I’ve been in. Very awkward and rude. Seems like if they don’t know you or not in the click they don’t care.. I called a couple of weeks ago because my wife said I could pop in for a look around and possibly buy a few things I had in mind because I was passing and they wouldn’t let me past the door. Very disappointed as I had the go ahead to spend money on myself for a change. COVID can’t be an excuse to not let you browse. I wasn’t even going to lick anything I was fully masked up. The top and bottom of it is poor customer service and COVID is their excuse. Unless they know you of course. They lost a sale or two there and I’m sure they will lose a lot from passing trade. I have a mtb ,two road bikes and my sons both have bikes and I won’t be using them again. Sorry I can’t and won’t recommend them to anyone. Cycling is an expensive sport and money is best spent elsewhere in my opinion.”

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Posted 3 years ago

HI Marco, Unfortunately we are not a large organisation that has a large number of staff to fall back on, our priority is to protect our Staff and Customers so that we can continue to provide a service to customers who in the whole are considerate and fully understand the strains and the load the current pandemic has put on our business sector and retailing and other business in general. We as a business have had to change the way we operate over the last 18 months and TBF we think we have done alright not having a single member of staff catch the virus which means we have been able to service customers fully through the pandemic. So in truth we are not going to apologise for the fact that we don’t just let customers roam around we are in fact proud of the restrictions that we have put in place to create a safe experience for customers and staff in our shop.

Posted 3 years ago

“Really good fast service, well packed and delivered within a few days.”

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Posted 3 years ago

“They had the part I needed and it was a good price. There was no shipping charge and it arrived the next day which was brilliant as I could fit the part and get the customers bike returned. I will keep swinnerton on my purchasing list from now on. Well done guys.”

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Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,589 reviews