Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,586 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always and prompt delivery. Would certainly recommend.”

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Posted 3 years ago

“SwissStop disc pads are fantastic. Good stopping power and quiet as a mouse. Good price and fast delivery. Excellent!”

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Posted 3 years ago

“Great service, got item quickly”

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Posted 3 years ago

“Excellent customer service, providing technical assistance to a novice! Greatly appreciate their help and guidance, would highly recommend.”

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Posted 3 years ago

“Product as described at a great price with excellent delivery. Would definitely recommend.”

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Posted 3 years ago

“Cannot fault them. I am in customer services and even though my item was delayed by the courriers, the Cusotmer services rep at Swinnertons did a great job in keeping me up to date and getting an answer for my order delivery querey.”

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Posted 3 years ago

“Very helpful over the phone to find the exact product for the bike. Good price”

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Posted 3 years ago

“Good product exactly as described”

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Posted 3 years ago

“Order some Bontrager spares. Yodel said delivered. Swinnerton said they weren't and would chase. Two days later without any reply, I simply went to PayPal who gave me a refund in the spot”

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Posted 3 years ago

“Swift delivery, well packaged”

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Posted 3 years ago

“Item was hard to find in stock but Swinnerton had it and despatched very quickly. Good price, as described, great service.”

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Posted 3 years ago

“Fast delivery and good customer service.”

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Posted 3 years ago

“Excellent service from and excellent company”

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Posted 3 years ago

“Excellent service and great communication and updates. Would recommend to anyone as great customer service well done as nice to see this type of service still exists.”

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Posted 3 years ago

“Got what I ordered when it was due to arrive - can't fault it on this delivery”

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Posted 3 years ago

“Arrived quickly, well packaged.”

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Posted 3 years ago

“Excellent service made wrong order but rectified very swiftly excellent service”

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Posted 3 years ago

“It is untrue that the EOVOLT was damaged or scrathed when I returned it & I will take legal action to make sure I geta refund as stated on your invoice without any of the qualifications you now state!”

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Posted 3 years ago

Dr Mallett, the bike was photographed as it came out of the box of which you have recieved the images from customer services. We have communicated all details about this and please refer to the terms & conditions on the website which you agreed to when you placed your order, and also the returns policy which you ignored and did not complete! I Have copied the returns page below for you. Home Returns Policy Returns Policy Returns Address WEB Returns Swinnerton Cycles 67-75 Victoria Road Fenton Stoke On Trent Staffordshire ST4 2HG Returns must be returned within 14 days of delivery. Please login to your account and select your order and the items you wish to return. Please use the returns form when sending goods back to us Please ensure that any item returned are where possible put back into their original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging. Where the value of goods are diminished beyond by what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may recover an from you, this could depending upon the circumstances up to the original contract price. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery We will refund you to your original payment method. Un-wanted orders may incur a restocking fee of 15% if returned after the 14 day returns period. Damaged Parcels If your parcel arrives damaged please send the following images of the parcel and any damaged contents to Customer Services Shipping Label Damaged Box Damaged Item Inner & Outer of the box Items that can't be returned; the supply of goods that are made to the consumer’s specifications or are clearly personalised the supply of goods which are liable to deteriorate or expire rapidly the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery the supply of sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery if the goods become mixed inseparably (according to their nature) with other items after delivery International Returns; Please note International Returns & Cancellations will be refunded at the GBP£ price received we are not liable for any fluctuations in currency which could see you receive a different amount back than you initially paid. Prices on the website are an estimated using XE.com and you bank may use a different conversion rate at the time of purchase and in the event of a refund. PLEASE NOTE : Returns sent back without Returns Number & Paperwork will take longer to process. Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs You can cancel your contract at any time up to 14 working days after delivery. To do this, please e-mail us or write to us. If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. (Please try to include all original packaging with the returned item) If you fail to return the goods, we will arrange collection of the goods at your expense, if you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value. This cancellation does not affect your legal rights – for example, if goods are faulty or misdescribed

Posted 3 years ago

“Excellent choice and very fast pre Christmas delivery. Good communication so I knew where my order was.”

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Posted 3 years ago

“Very satisfied with my purchase from Swinnerton cycles, ordered a Brooks seat online and delivered within 24 hours. Thank you and would highly recommend.”

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Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,586 reviews