Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,586 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item (size) has been sent”

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Posted 2 years ago

“Commander à partir du Québec Canada , arrriver bien avant la date prévu , le tracking était clair et rapide , et le produit en excellent états …”

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Posted 2 years ago

“I ordered the wrong part and as website offered no option for exchange clicked the return button and requested an exchange and after a week still no answer, this is very poor not to respond at all”

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Posted 2 years ago

“Product as expected, delivery a little slower than expected.”

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Posted 2 years ago

“Excellent service. when order didn't arrive (brackets) they resolved the problem within the day and order posted 1st class 👏👏”

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Posted 2 years ago

“Great service, very competitive on price and speedy delivery.”

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Posted 2 years ago

“Excellent service fast delivery best price available on line”

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Posted 2 years ago

“Great price and quick delivery, perfect customer service.”

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Posted 2 years ago

“Ordered a part on the 19th April from them and paid for "Express" delivery which took a week to arrive (26th April) Would hate to think how long their normal delivery takes.”

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Posted 2 years ago

“Excellent service thanks”

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Posted 2 years ago

“Vary happy with the service provided.”

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Posted 2 years ago

“Really good price for the item I wanted and arrived exactly when promised. Stuart on customer services was incredibly helpful and was with me every step of the way sourcing a hard to get item. Five Star Customer Service Support. Five Star Swinnerton Cycles.”

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Posted 2 years ago

“I ordered an equipped Ridgeback Supenova from Swinnerton and it arrived well packaged so no fault with the courier. The bike so so poorly put together that it was not rideable. Most of the bolts were loose. The back wheel was incorrectly assembled so it had to be taken off and reassembled. The dynamo (lights) were not working and the chain guard was incorrectly assembled so it was rubbing in the chain. The bike also had lots of scratches on the body, on the mudguards and on the accessories. Finally the bell was upside down in a position that prevented the gears from being used. I emailed Swinnerton with photos and initially they replied that they couldn’t see the photos so I emailed more photos in the largest format possible taken with a zoom lens. They didn’t reply. Eventually I called out our local qualified bike repair specialist who has reassembled the bike and sorted it out. He was absolutely appalled at how badly the bike was assembled. I emailed Swinnerton again asking what they were going to do about it. They ignored my email again. It has cost me more than I saved by buying cheaply from them to resolve the issues because of course I had to pay for the reassembly. My next move is to go to consumer advice and I will take this as far as I need to go because people like Swinnerton’s should not be allowed to get away with such poor assembly and customer service and keep getting customers. I hope people read this review and take note. Go elsewhere even if it costs more. You will save money in the long run.”

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Posted 2 years ago

“No problem, all went very well could recommend them, and I will certainly use them again. PS. I did speak to a gentleman on the phone in the first instance and I was very impressed.”

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Posted 2 years ago

“James provided a great service. Really attentive, lots of invaluable advice and nothing was too much trouble. Would definitely recommend Swinnertons.”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Bike was delivered on time but did not contain instructions with how to fit the front wheel or how to adjust rear breaks that were sticking. This information wasn’t available online either for this bike brand. It would be helpful if this information was made available as not everyone is a bike maintenance expert.”

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Posted 2 years ago

“Item was at a good price and came quicker than was said. So very happy.”

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Posted 2 years ago

“Excellent and swift service, thanks”

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Posted 2 years ago

“Excellent prices fast delivery”

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Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,586 reviews