Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,577 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After service was good when I needed a replacement part. Recommend 👍”

Helpful Report

Posted 1 year ago

“The wrong size was delivered so returned and has not yet been received ,also awaiting postage refund”

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Posted 1 year ago

“Everything worked just fine”

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Posted 1 year ago

“Staff have good product knowledge visual presence. This gives an independent business far better value than an a faceless online check out purchase.”

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Posted 1 year ago

“Very happy with Swinnerton’s service but the Gardia R300 which warns of traffic approaching from behind, is useless as, while two cars passed in five miles, the warning buzzer sounded at least a hundred times. I have never found Garmin products to be reliable but l will try their version next.”

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Posted 1 year ago

“Good price and good product. Very happy with the most comfortable saddle I have ever owned”

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Posted 1 year ago

“3 working days after the order was placed it arrived. I emailed for an update after 2 days and got an instant reply letting me know it had been shipped. Products were well packed and I was notified of the time to expect the package - very helpful. Very good website - easy to navigate and track orders etc.”

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Posted 1 year ago

“Identical replacement for worn out chainring on my praxis e.bike cranks, fitted in minutes, great price, well done, will use again.”

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Posted 1 year ago

“A professional service by professional staff always happy to help and give advice - Definitely the place to go for all your needs”

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Posted 1 year ago

“I bought a SRAM Powermeter - Force D2 Road Power Meter Spider Dub. The price was the lowest on the internet and delivery was fast. I'll definitely use Swinnerton again if they carry products I'm looking for (and the price is competitive, which it usually is).”

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Posted 1 year ago

“Excellent service via phone and online. Recieved my order the next day. Would use again.”

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Posted 1 year ago

Thank you so much, Carla, for your incredible 5 star rating of Swinnerton Cycles! We are so glad that the excellent service through phone and online was able to get your order to you the very next day. We appreciate your loyalty and would love to have you use us again!

Posted 1 year ago

“Good service and competitively priced”

Helpful Report

Posted 1 year ago

Thank you, Nicholas, for your 4-star rating of Swinnerton Cycles! We appreciate your kind words about our good service and competitively priced products.

Posted 1 year ago

“You sold me a stem that had been previously used/fitted. The big give away were the finger prints and copper grease in the threads. I only stayed with it as i was desperate, and leaving for a cycling holiday a few days later.”

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Posted 1 year ago

Ian, This stem was actually broght in from the supplier and was shipped straight out to you? if you can give us more info and some images we can look into this with the supllier.

Posted 1 year ago

“The service was good. The correct item was dispatched promptly. But the £6 delivery charge for what is basically a nut and bolt was rather steep when it could have been sent in a small jiffy bag for a £1 or so.”

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Posted 1 year ago

“Quick delivery, well packaged.”

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Posted 1 year ago

Thank you Ian for the 5-star rating of Swinnerton Cycles! We appreciate your loyalty and are glad to hear that the quick delivery and well packaging met your expectations. Thanks again for your support!

Posted 1 year ago

“Bike has arrived with a fault, tried contacting Swinnerton but have been ignored.”

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Posted 1 year ago

Maurizio, I believe Barney is still awaiting a video of the chain on chainring from you?

Posted 1 year ago

“Very good. Excellent.”

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Posted 1 year ago

Thank you very much for your 5-star review of Swinnerton Cycles, Tom! We truly appreciate your positive feedback and are glad you had a fantastic experience. Very good. Excellent.

Posted 1 year ago

“The part is exactly what I was looking for, but shipping costs are very too high.”

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Posted 1 year ago

Thank you so much for your fantastic review of Swinnerton Cycles! We are thrilled that you enjoyed our selection and customer service. At Swinnerton Cycles, our goal is to provide our customers with the best range and customer service, so we are grateful that you felt your experience was a positive one. We hope that you've been absolutely delighted with your purchase. If you ever need anything else, please don't hesitate to reach out and our helpful team will be more than happy to assist you. Thanks again for your kind words!

Posted 1 year ago

“Multiple parcels of mine were stolen at once, and Swinnerton were the only company to not send out a replacement. Swinnerton blame FedEx and FedEx are unsurprisingly no help either. Swinnerton could’ve easily resolved this and had me leave a 5 star review by simply sending a replacement - and they chose not to, leaving me out of pocket despite being the victim of a robbery that’s been logged with the met police and has a crime number.”

Helpful Report

Posted 1 year ago

Jack, as stated previously you requested the items to be left in your safe place, you then did not check your parcels or report them missing for 3 days after delivery, as you had requested FedEx to leave the items in your safe place you therefore took resposibility of the parcel (FedEx's Terms) due to this Fedex would not cover the delivery. Your arrangements with other suppliers may have been different but as you agreed to FedEx's terms when you requested the safe place delivery there is nothing that we can do.

Posted 1 year ago

“In a tight spot, needed a part quickly as going abroad. Swinnerton guys really helpful on the phone. Posted out super quick and received the next day. Wouldn’t hesitate to use again.”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for your 5 star rating! We are glad that we were of help to you in a tight spot. We're glad that our service was quick and that you received your part the next day! We appreciate the positive feedback and we are glad that you wouldn't hesitate to use us again.

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,577 reviews