Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,586 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was as expected but delivery time was woeful.”

Helpful Report

Posted 2 years ago

“Rapid delivery easy site to navigate”

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Posted 2 years ago

“He comprado un pedalier BB30 T47 I.B. 85.5mm y por un lado el cierre es de 30mm y por el otro es de 28mm por lo que no me vale y en la factura aparece que es de 30mm. Me gustaría una solución. Gracias de antemano.”

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Posted 2 years ago

“Item took longer than anticipated. Had to call to ask why it was taking so long and when I would receive it. Person I spoke to didn’t know why it was delayed but said I should get it by the end of the week, which I did. Would still buy from again, as price was good.”

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Posted 2 years ago

“Price was very reasonable for what I was buying. However, the shipping was not good at all. It took 3 days before it was shipped. I ordered the Sunday night and it was shipped Wednesday evening. The courier company (DHL) were awful. So bad that I changed it from home delivery to pick up from store as it was obvious they were making up the fact I was not at home when I very much was! This changed the date to after the weekend and I missed being able to use it. Next time will pay a bit extra and buy it from a store that has a better shipping and delivery plan.”

Helpful Report

Posted 2 years ago

“Awful customer service. After 7 emails trying to get my point across they messed up my order, it wasn't until I posted on social media they admitted they made a mistake. After agreeing they would refund in full and my return postage cost I sent the item back. Full PayPal refund came through for item and a separate payment came through to cover my return postage, which had a PayPal fee deduction as they sent it via goods and services - for an item I ordered not them! Gave up trying to get though to the arrogant customer service that they still owed me 45p (it's the principal of it) as this was their last response "I have done exactly as I am authorised to, and exactly as I have done it since day one. I can help you no further" Cheeky, arrogant and rude.”

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Posted 2 years ago

“I ordered a Milkit booster bottle. The picture clearly showed the booster valve attached. It arrived without the booster valve. Up date your website so the picture reflects accurately what you are still”

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Posted 2 years ago

“Great service new wheel arrived in a few days with regular updates, my new go to bike shop”

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Posted 2 years ago

“They were extremely helpful and quick in processing my order. My MRP part arrived in good time, well packaged and met my expectations. Will use again”

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Posted 2 years ago

“Tried to contact sales team through online process several times but nothing. Eventually spoke to a member of staff in the store who as helpful though. Bought a Ritchey Logic frame that was not cheap and so surprised to see the box was still open upon delivery ?”

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Posted 2 years ago

“Great service.. unfortunately I mistakenly ordered the wrong item, returned without problem and very swift refund.. thank you”

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Posted 2 years ago

“Simple & straightforward from ordering to delivery”

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Posted 2 years ago

“Excellent product at a brilliant price will definetely use again”

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Posted 2 years ago

“Great service, thanks”

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Posted 2 years ago

“Only place to have this unique Colnago parts in stock, quick shipment to the USA Thanks !!”

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Posted 2 years ago

“Fantastic service,will definitely recommend and use again.”

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Posted 2 years ago

“Excellent prices and service.”

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Posted 2 years ago

“Good price and delivery speed”

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Posted 2 years ago

“Fantastic service Very organized despatch was fast great job. Definitely recommend.”

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Posted 2 years ago

“Very poor customer service, will only deal via e-mail, and even then anonymously... When I did manage to speak to someone , the options discussed were not reliable . AVOID postal orders. And refund is used as ransom .”

Helpful Report

Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,586 reviews