Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,475 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good ! 🙏🙏🙏🙏”

Helpful Report

Posted 2 months ago

“Easy to order and now I wait on my Hope cranks arriving😊”

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Posted 2 months ago

“Excellent custoemr service and love the bike”

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Posted 2 months ago

“Very happy with my order thank you”

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Posted 2 months ago

“I go to Swinnerton when I’m looking for difficult to find parts. They had 24mm Victoria tubulars, which are very scarce. Good price, bought four, delivered in 2 days. spot on 👍”

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Posted 2 months ago

“All good with the order.”

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Posted 2 months ago

“Purchased a giant plus other cycling accessories and always A1 👌”

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Posted 2 months ago

“Ordered all of my new SRAM red components from here and have been nothing short of excellent. Service has been 5 stars plus communication would definitely recommend”

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Posted 2 months ago

“Very polite and prompt during communication over order. Would definitely buy again”

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Posted 2 months ago

“I Struggled to get thru the system to pay with PayPal with known issues on their system, talked me thru it and got the pre order done ... Still waiting on my t type lower plates mech cage as SRAM seem to be putting back the release of the cage without clutch. Which SRAM have pushed back to currently 13/01/2025”

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Posted 2 months ago

“Prompt, lolite & professional. Very good communication. Thanks”

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Posted 2 months ago

“Easy to deal with, well laid out web site, speedy delivery, what's not to like.”

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Posted 2 months ago

“A very easy company to do business with. Ordered online and purchase arrived as expected. I’ve used them a few times now and will no doubt be customer again. Oh and the tyre was just what I wanted with great packaging as well!”

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Posted 2 months ago

“fast, easy and efficient process.”

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Posted 2 months ago

“Fabulously helpful team who answered all my questions and who were always keen to help.”

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Posted 2 months ago

“Twice I tried to pay with PayPal, only for the payment to be generated, but order not completed due to mobile field not being populated. Swinnerton blame PayPal, bit should stop offering the facility, if their systems can't cope. My 2nd complaint didn't even get a response”

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Posted 2 months ago

“Ordered "Bronze" color but recieved "Orange" color components. $150 (with shipping) down the drain !”

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Posted 2 months ago

“Great service. Unfortunately I had to return the component I order due to ordering the wrong one. However the returns process was faultless with a refund in my account 2days after I returned the part. Would definitely recommend and will ordering with Swinnerton in the future”

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Posted 2 months ago

“Bought some inner tubes. Great service at a good price so I'm very happy. Thanks.”

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Posted 2 months ago

“So happy to be able to review this joke of a company. We recently purchased a very specific fork reducer. It cost $160 in shipping to get it to us. The part that arrived was a generic thru axle. When we contacted the company with the discrepancy from what we had ordered they said the website had ported info and picture from another page and that we should have read the description better. The description was for the part we wanted and I had fortunately copy pasted the description in the email with them. They told us they would look into it and then never responded to another email. We contacted our card company and were asked to provide some info. Since the last email correspondence with Swinnerton, they had changed the description of the item to reflect what they had sent us. We were able to provide that info and got a full refund onto our card by the third party dispute group. Take pics of everything if you have to order from this company. Use a credit card and don't forget there is recourse.”

Helpful Report

Posted 2 months ago

Swinnerton Cycles is rated 4.6 based on 4,475 reviews