Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,517 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took nearly ten days to arrive after much chasing. Expected a much better service since they were not the cheapest.”

Helpful Report

Posted 8 months ago

“Delivery of the item I ordered was delayed by nearly 3 weeks. During this time, I receied ZERO proactive communicaitons from Swinnerton. Initiatlly, they didn't even tell me it was delayed (I had to inquire), after which, three new delivery dates came and went, and still no delivery nor any proactive communication. I had to continue to chase. Their prices are good but their after-sale service is abismal.”

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Posted 8 months ago

“Products arrived sfmafely packaged and on time”

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Posted 8 months ago

“Delai de livraison un peu long, à cause du passage en douane mais article reçu dans de bonnes conditions et correspondant à la commande, parfait..”

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Posted 8 months ago

“Used Swinnerton both in store and online and they have always been super helpful and excellent on service. I once ordered the wrong item by mistake and they were happy to sort it for me no questions asked! Excellent shop to deal with!”

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Posted 8 months ago

“Decent pricing, slow and delayed delivery dates and slow progress updates. Eventually arrived but much later than first anticipated”

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Posted 8 months ago

“Quickly delivered with competitive pricing.”

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Posted 8 months ago

“Good service.”

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Posted 8 months ago

“Good service. Reasonably priced”

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Posted 8 months ago

“Excellent customer service. Bought a bike online (for the first time). It was well packaged, arrived safely and was very easy to simply to assemble, as I only had to put the handlebars in place and add pedals. Much appreciated.”

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Posted 8 months ago

“Got the order in good time. Fair prices!”

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Posted 8 months ago

“It was very easy to find what I was looking for. The website appears to be well designed. Hopefully, when the goods arrive I will still feel able to award five stars.”

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Posted 8 months ago

“Quick service, competitive pricing 🙂”

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Posted 8 months ago

“First time purchaser of a dropper post; not knowing what I really needed and more importantly what would fit, I called and spoke with 'Jim'. Jim was super helpful, researched my frame, asked for a few measurements to double check frame insertion length etc. Another call to provide the information, following which I placed my order. I would not have been able to purchase with confidence without the knowledge and patience of Jim. Excellent service. Thanks.”

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Posted 8 months ago

“Prompt and quick service , parts in stock.”

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Posted 8 months ago

“Excellent choice of spares for a Brooks saddle (very few places sell these items) and quick delivery. Will continue to use this supurb company!”

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Posted 8 months ago

“Accessory not found at home but available here. Fast and efficient delivery. Tanks.”

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Posted 8 months ago

“Got a great deal on a Camelbal bag. Only issue is their comms are very poor - it takes them a week to proces the order for an in-stock item with no order update, no confirmation of despatch. Nothing. Only comms come from the shipping company after they have collected the order a week after you placed the order. Bit odd.”

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Posted 8 months ago

“I made a mistake with my order the Swinnerton cycles were very helpful .”

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Posted 8 months ago

“All was very good”

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Posted 8 months ago

Swinnerton Cycles is rated 4.6 based on 4,517 reviews