Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,582 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got me a jump bike at a good price when everywhere else was out of stock, and got it too me by the weekend which was a bonus, couldn’t reccomend more.”

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Posted 2 years ago

“Items arrived quickly and as described. Can't fault them.”

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Posted 2 years ago

“I've had nothing but hassle from Swinnerton cycles! The customer service is some of the worst I've experienced, say they will get back to you today and don't bother, leaving you to chase, my order had missing items, trying to get said missing items is very difficult, ended up with me going through PayPal, case is still ongoing, current status is they will only send missing items if I cancel the case first! What if I then don't receive the items or they arrive but are incorrect? PayPal is the only insurance I have, usually the case would be closed once it's resolved, not close the case then hope Swinnerton keep their word, which they haven't to date!! I'll never use again. Items in red missing.”

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Posted 2 years ago

“Mega, super fast and reliable. Great shop.”

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Posted 2 years ago

“I needed to replace my cycling helmet after a crash. I found the one I wanted at a good price on the Swinnerton Cycles website. The site was easy to navigate and to find what I wanted. I didn't need to use their customer service so I can't comment on that. There was a choice of payment methods and the ordering process was straight forward.”

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Posted 2 years ago

“Great service, fast delivery and very good on price, very pleased will buy from again.”

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Posted 2 years ago

“Item arrived in a timely manner. Only criticism would be the packaging as the part packaging was damaged on arrival. Parts were fine.”

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Posted 2 years ago

“A simple process on the website. Good pricing. The item ordered was delivered as forecast. My first interaction with this company, but not my last. Excellent.”

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Posted 2 years ago

“Best price and very quickly delivered”

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Posted 2 years ago

“Quick dispatch of parts, well packaged and arrived on time. Will buy again”

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Posted 2 years ago

“The service was very good the part was delivered the next and at a good price next time I require parts I will contact Swinnerton first”

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Posted 2 years ago

“This is quite simply the best bike shop imaginable. The best products, incredible levels of inventory, and expert, professional service. A dream to work with - even from USA !”

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Posted 2 years ago

“Good range of bikes available online with a decent January discount. Purchased the Trek marlin 6 and had it delivered within two days. Only concern was the box was ripped open in one corner on delivery but luckily no damage to the bike.”

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Posted 2 years ago

“very friendly staff and fas delivery also great pricing”

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Posted 2 years ago

“Great service, recommended”

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Posted 2 years ago

“Found what I wanted online at a good price, quick delivery too. What's not to like?”

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Posted 2 years ago

“Great service and part”

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Posted 2 years ago

“Came quickly and was the cheapest I could find online”

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Posted 2 years ago

“I ordered a dropper post cartridge at the start of December after it said it was in stock on the website with the aim for it to arrive before Christmas. This was not the case and they said that it was in their storage warehouse awaiting delivery to their shop before being sent to me and assured me it will arrive soon. It was yet to arrive after Christmas which I would have understood becasue of the postage strikes if it was actually in stock. When I next called them I was told it won't arrive until February almost 2 months after placing the order!! I then get a message from someone else in the UK who was expecting a delivery from them with my delivery asking if I had received his order as a bit of a mix-up. I hadn't. He also said that my delivery address was clearly under his delivery address so I don't know how that happened. After it was then returned to the shop it was eventually sent out to the address on the order which would have been great if I hadn't gone back to uni and away from my parent's address where it was ordered too as I would have been home over Christmas to receive it. To make matters worse it did not arrive for an MTB holiday that I was hoping for. The good thing is it has arrived but I am yet to check if it is the correct order. All this to save £5 on a dropper post cartridge. Fair to say I wasn't very impressed.”

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Posted 2 years ago

“What I wanted when I wanted it, A well made part just quickly delivered.”

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Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,582 reviews