Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,576 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,576 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Helpful Report

Posted 1 year ago

“Everything I ordered arrived within three days and accurately. I read a variety of reviews, some of which were very positive and others slating the delivery time for in-stock items. I decided to chance it as I was ordering for when my current pads, discs, rotors and large chainring wear out. I ordered late night Sunday so Swinnerton can't have started processing until Monday morning. My order arrived on Wednesday by FedEx. It contained everything I'd ordered, which I'd made sure showed as 'in stock' on the website. (the only snag was FedEx left the package outside the wrong house, however that was FedEx fault as it was correctly addressed)”

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Posted 1 year ago

“Good prompt, professional service - would use again.”

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Posted 1 year ago

“The product was fine and as described. Took quite a while to actually despatch it, though.”

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Posted 1 year ago

“I ordered a tyre from their website 22nd August 2023 that was showing as IN STOCK. They duly took the money out of my bank account and failed to deliver the tyre until 2nd October 2023. That's 42 days!”

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Posted 1 year ago

“Bought a few things, some of which were out of stock. Prices were good and they sent everything through as it came into stock. 3 parcels arrived now, like clockwork. Used these guys before and they've always been excellent.”

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Posted 1 year ago

“Rapid response to my query and very fast postage...”

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Posted 1 year ago

“Clear precise and kept informed”

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Posted 1 year ago

“Works a dream. Straight out of the box and working in under a couple of minutes.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Swinnerton Cycles! We are thrilled to hear that you had such a positive experience getting it up and running right away. We're glad it worked a dream for you and was ready to go in no time!

Posted 1 year ago

“First time customer. Pedals Purchased. Good price. On back order. Good communication keeping me informed of delivery date. Arrived safely. Well packed. Very pleased with both the products and service received. Thank you. Will shop here again.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Swinnerton Cycles and for being a first-time customer. We are delighted that you were pleased with your purchase of pedals, as well as the price and our communication of the back order delivery date. We are so glad that the product arrived safely and well packed, and that you are very pleased with the product and service you received. Once again, thank you for your kind words and we look forward to having you back as a customer soon.

Posted 1 year ago

“Rockshox seals were hard to find but these guys had them for my old circa 2000 forks”

Helpful Report

Posted 1 year ago

Thank you so much Stephen for giving us a 5 star rating! We are so pleased that we were able to provide you with the Rockshox seals for your old forks. Thank you for your kind words, we appreciate it!

Posted 1 year ago

“Very good experience with my purchase. On time & very good price”

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Posted 1 year ago

Thank you Chandan for your 5 star rating of Swinnerton Cycles! We are glad to hear that you have had a very good experience with your purchase and that everything was on time and at a very good price. We appreciate your support!

Posted 1 year ago

“I bought a Brooks tensioner bolt at a reasonable price, but the courier delivery almost tripled the cost, when it could feasibly have been sent as basic letter post. Won't be doing that again!”

Helpful Report

Posted 1 year ago

Thank you so much for your thoughtful review of Swinnerton Cycles! We're so happy to hear that our customer service team was able to make your experience enjoyable and that you're pleased with the results. We strive to provide the best service for our valued customers and we're glad that you had a good experience. If you ever have any questions or need help with anything, please don't hesitate to reach out - we're here for you!

Posted 1 year ago

“Purchased a Brooks saddle after much price related deliberation, bought from Swinnerton following a conversation with one of their extremely helpful team who convinced me it would really be worth its price! Having put a few miles use onto it happily admit he was right! Great service and pricing.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Swinnerton Cycles. We are overjoyed to hear that you had an incredible experience purchasing your Brooks saddle from Swinnerton. We are so pleased that our team was able to provide helpful advice to you and that you were happy with the end results. We appreciate your kind words and are grateful for your continued support.

Posted 1 year ago

“Good prices for an ebike hub.....Great service, excellent delivery times ( when item is in stock)!.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Swinnerton Cycles! We really appreciate your positive feedback and are thrilled that you got good prices for an ebike hub and great service with excellent delivery times when the item is in stock!

Posted 1 year ago

“Very good.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Swinnerton Cycles! We really appreciate your positive feedback and are glad you had a good experience. We look forward to having you ride with us again soon. "Very good" indeed!

Posted 1 year ago

“Parts were as described and arrived quickly.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Swinnerton Cycles! We appreciate your loyalty as a customer and are so glad you found the parts to be as described and arrived quickly. We look forward to continuing to serve you in the future!

Posted 1 year ago

“Purchased as item was in the sale. Postage was excessive I felt.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Swinnerton Cycles, Iain. We're glad that the item you purchased was in the sale and that you were happy with the result. We apologize that the postage was excessive - we will strive to ensure that this does not occur in the future.

Posted 1 year ago

“The right price, good packaging and kept up to date on the delivery”

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Posted 1 year ago

Thanks Ronald for your 5 star rating of Swinnerton Cycles! We are glad the right price, good packaging and delivery updates worked out for you. We appreciate you taking the time to leave such a great review and we look forward to serving you again in the future.

Posted 1 year ago

“Always very prompt service and great prices”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Swinnerton Cycles! We really appreciate that you appreciate our always very prompt service and great prices.

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,576 reviews