Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,578 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first two orders I placed with Swinnerton Cycles were flawless; website detailed the items were in stock, order placed, dispatch made within a 24/36hrs and goods received via FedEx. I would have scored the review higher if it were not for the lack of communication on the third order I placed. I appreciate that the items I ordered are new and in limited supply. I placed my order in good faith as the website said it was in stock and available. My order was acknowledged and my car debited. However, since then I have not received any further communication as to when I can expect to receive the goods. The website is now stating that the goods are pre-order only and not available until late Jun-23. I have received no communication from Swinnerton Cycle Customer Service team to acknowledge that although the website said the goods were in stock, the item has sold out and my order is on back order with an estimated delivery date.”

Helpful Report

Posted 1 year ago

“Brilliant service. Personally delivered my new bike.”

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Posted 1 year ago

“I was worried after reading some reviews about items not been delivered for ages or issues with the items, but I have had a good experience with Swinnerton, my only criticism is that the item said in stock but it was actually at the warehouse and had first to be delivered to store, but this only took a couple of days so nothing to really complain about. The price was very good. So yes I would use them again”

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Posted 1 year ago

“Excellent timely service with useful updates on progress”

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Posted 1 year ago

“Abus helmet buckle pad. Items that I couldn't find elsewhere, delivered quickly.”

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Posted 1 year ago

“Speedy delivery, happy with the purchase, good price! Would buy from Swinnerton again”

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Posted 1 year ago

“Order process was easy, shipped & received on a timely manner= Great service for international shipping”

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Posted 1 year ago

“Unfortunately they sent the wheel to the wrong address and it took them over a week to arrange a collection and get it to me. No apology and no compensation for the inconvenience.”

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Posted 1 year ago

“I was given excellent guidance as I purchased a hydration pack for use on my handcycle.”

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Posted 1 year ago

“Recently fitted tubeless wheels to the bike and needed the insert rim strip and valve, I've not bought off Swinnerton cycles before but I found them to be very helpful, not only did they check I was getting the right valve & strip for the wheel, not all would fit, but the person I spoke to on the phone, Burnie, explained how to fit it and also how much sealant to use for the size of the wheel, many thanks for the help regards John Tudor.”

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Posted 1 year ago

“Superb customer service and amazingly quick delivery. Order queries were dealt with promptly, updated throughout the bike build and delivery process. The team went the extra mile, one very satisfied customer and I wouldn't hesitate to recommend them. Brilliant from start to finish!”

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Posted 1 year ago

“The Top Cap for the Metron 5D ACR arrived completely damaged in a bag from FedEx. I waited almost two months for the item, even though the item should have been in stock. And now this.”

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Posted 1 year ago

“It took a while to receive the item I ordered, due to it being on back order. But they kept me in the loop and as soon as it was available, they sent it right out to me.”

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Posted 1 year ago

“VERY GOOD SERVICE THANK YOU”

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Posted 1 year ago

“Quality service No more needs to be said”

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Posted 1 year ago

“Quick and excellent service. Will use again. Thank you.”

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Posted 1 year ago

“Usual swift service had my bike back up and running with the correct part in a couple of days. Recommended 👍🏼”

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Posted 1 year ago

“Everything arrived quickly. Loving our new bike! Thanks!”

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Posted 1 year ago

“I haven’t received my order. I check the fedex tracking number, my order already delivered to UK Address. However, I ordered to deliver to my address in Infonesia”

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Posted 1 year ago

“I found the bike that I wanted at a very competitive price at Swinnerton Cycles. After placing my order delivery was received very promptly on the date advised. The courier kept me aware of the proposed time slot. I found my whole experience with Swinnerton very satisfactory.”

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Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,578 reviews